I've been working with Trae Butler at Brickner's of Wausau while considering a used Nissan Titan…read moreXD, and I wanted to take a moment to recognize the level of service I've received. Trae has been extremely helpful, responsive, and diligent throughout the process. He took the time to answer my questions, provide additional photos and information about the truck, and help me understand the vehicle and the purchase process as an out-of-state buyer. I especially appreciated his willingness to go the extra mile and provide the information I needed without any pressure. I haven't made a purchase at this time, as I have some other things I need to take care of first, but I wanted to acknowledge Trae's efforts. He has been excellent to work with, and I hope we have an opportunity to do business together in the future.

My husband was searching for a very specific truck online and found one at Brickner's. We had a…read moregreat experience with Kelly, Trae, and Nick. Our trade-in was done efficiently, and we are happy with our new truck!

This guy gives out death trap cars as loaners, then blames you when something goes wrong with it…read more He will loudly talk crap about everyone behind their back, and even enjoys screaming and cussing out a mom in front of her young child. The new ladies in the office are subpar and have no clue how to communicate. My car sat there for four days "done" with no one telling me, I had to call and ask. And when I did, they said "we took a look, there's nothing wrong with it" except..I asked for my ac to be recharged, tire sensor issue to be looked at and my bushings to be looked at. All they did was look at bushings and said they were fine. (They were not fine, he didn't want to do it) They said they didn't know about the other things, or that I was even bringing my car in and taking a loaner!!! When I, in fact, set this all up days prior with the sorry excuse of a receptionist. I could keep going but I'm running out of space.

This is the most reliable repair place I have ever had the pleasure of being serviced with and they…read morecover all ground to make sure you get it back right the first time I don't always make the drive for a quick oil change but when I need repairs You are the only place I trust thanks again for a job well done!

I had a family member go to Chris and Chucks garage to have the car looked at because it kept over…read moreheating they said it was fixed. My family is from out of town they picked up the car and went to wausau it overheated took it back. They got another call and said it was a bad radiator replaced they came again to pick it up same problem over heated. This time i was asked to pick it up for them because i live her by the time i got home it again overheated now this was the third radiator they claim they replaced now i have it at a real garage that i use so now i know it will get fixed right do t take it there they rip you off and don't fix the problem and stand behind their work

Every time we took either of our vehicles there they did the job and the cost was less than we…read moreexpected. Great place!

I worked with Nancy and she was efficient and easy to contact, had a good working knowledge of the…read moreprocess. The vehicle I purchased had a check light pop on 5 miles off the lot and the Bluetooth had an issue shortly after that. The people in the service center were helpful and got my 'small' issues fixed directly at the Kia dealer. They were extremely helpful and gave me a sweet loaner vehicle! Obviously I didn't love having these few glitches and I was clearly upset at the time, but the method they handled it in was solid customer service and support. I'd love to give a 5 but let's be honest, who could be 5 star happy having to go to service center twice the same day after driving it off the lot? A SOLID 4!

Sold a vehicle with a junk transmission, went out 30,000 miles later. Never filled it when their…read moremechanics serviced it . Fluid was completely empty. Thanks for the warranty though. Salesmen: Can't call yourself a salesmen if youre selling women with children, or without, shit cars, knowingly. That's called a piece of shit. Recommendation: show me the Carfax, don't forget it lol

They were so responsive to a last minute request for service. Here for one week from California and…read morehad car issues with my moms car. Most shops were booked out weeks and they listened to my issue and said have the vehicle towed and we can take a look. The next morning they communicated right away and by noon they had identified the issue and provided an update and repaired the car issue by 1:00 pm and picked up by 2:00. So thankful for their attentive communications and quick turn around. I would highly recommend them for you auto repair needs!

Without a doubt, the most clearly operated, professionally run auto shop in the area. Do not…read morehesitate. This is THE place to go for service.

I'm so thankful for Signature Auto, they are respectful, knowledgeable and really listened to what…read moreI was looking for. Everything was organized, professional and went to smoothly. I can't say enough in regard to how well everything went for my experience with them. I love my vehicle and will only go to these folks moving forward for any other vehicles my family members or I will be looking for in the future. 5 stars for Signature Auto. Special thanks to Matt.

DO NOT BUY VEHICLES HERE. I was sold a car with a bad transmission,…read moresignature auto kept it over 2 months and quit responding to me. I had to get DOT involved. I was told my car was done the day after warranty papers were over. The transmission is still bad, I took it to a real mechanic and found out my motor mount was broken amd my radiator was about to fall out. Alomg with that my ball joints were not set in properly. Signature auto refused to give me paperwork on my transmission being fixed, he said they were his papers. I could go on and on with more like how every other week he would say my car would be ready to pick up and it was intact not, then he ignored me completely. I will be taking it to court for a full refund. Do not buy vehicles here

Excellent service, very timely and pleasant. Had oil change…read moreand tire rotation. Recommend highly!

After doing much research on reliable vehicles, and pretty much knowing exactly what my needs/wants…read morewere, I was browsing on the website and inquired about availability. I was promptly contacted by Yee Lor from Kocourek Chevrolet. First of all, I prefer to communicate via email due to work availability, and he fully respected that instead of calling. I appreciate that sooo much!!! I told him what I wanted and he sent me a suggestion. When I went to test drive, he was out with a different customer, but everyone else in the facility was more than happy to help until he got back. I had my 84 YO mother along with me (gotta make sure she can get in/out of my vehicle!) and they were so patient and accommodating for her! I ended up getting a 2020 Traverse and I absolutely love it! When I went to pick it up, they went through all the features/bells/whistles with me so I knew how things worked. Of course I had a long list of questions with me but they answered every single one. In addition, there were two (fairly minor but annoying) cosmetic issues with it and Yee spoke to his manager and got approval to have them fixed. Excellent service! I particularly appreciate that they didn't try to upsell me into something else. They respected my choices! VERY nice group of people over there! Definitely would go back again!

Bought vehicle here had less than 3 months. Claimed nothing was wrong with it and everything fixed…read moreand checked. Had slow leak in tire took off and found both rear wheels tires were wore down to wire on the inside. Definitely was a problem they knew about or never checked. Refused to fix it. Also never fixed an issue with the check engine light coming on 1 day after it was bought that they claimed they would but never called and made appointment. Also stole spare tire from vehicle it was listed and in photographs online but missing when purchased.

An honest used car salesman. Really? Yes, Really. Chris Ziegler is that guy, maybe one of a kind…read morein the business. These days used cars are all pretty much priced the same. It's all been commoditized by KBB, Carfax, etc. So the only thing that really distinguishes one dealership from another is the selection on the lot, and the person in charge. Hometown motors has a great selection of late model vehicles, competitively priced (the Ford Explorer we bought was actually priced below market) and can be locally financed through a credit union. And, most importantly, they continue to treat you like a customer long after the sale is finalized. We had some questions a few days later and Chris was very helpful. Don't waste time shopping around- just go straight to Hometown Motors! I know we will again, even though we live three hours away.