I have purchased 3 vehicles over the last 10 from O'connors Buick GMC and they have always been…read morefantastic! The salesmen are patient and knowledgeable and have always found the right vehicle for my needs. They have a substantially large network of banks and credit unions they reign in and have always been able to find a loan I could feel comfortable with. If something didn't work they were dedicated to trying again until they found the loan that was perfect for me. All 3 vehicles were mechanically sound and I never had a problem with any one of them. I have had my vehicles maintained @ their repair center and I have no complaints about their service either. They have a large waiting room with plenty of seating, a television, magazines, refreshments and a vending machine. I've had oil changes, transmission fluid and tires changed as well and other routine maintenance. They have always been polite and competitively priced. After a deer accident I took my Explorer to the body shop. They were fast with the repairs and the paint job matched perfectly. I couldn't have been happier(unless the accident had never happened in the first place). In my experiences O'connor Buick GMC has always been there for me for all my automotive needs with a quality product, friendly staff, competitive price and it has been my pleasure to do business with them! Even when the repairs would cost a little more the other quotes I obtained I chose O'connor because I knew the quality is unmatched in the Augusta area. In addition, their website is cutting edge, easy to navigate, and otherwise all inclusive and can be accessed from the comfort of ur own home or office. In today's fast paced life it's nice to have such conveniences. You can even schedule a test drive! U can't get much better then that!

What an absolute waste of time and money. My husband scheduled an appointment with them over two…read moreweeks ago. He obtained a rental car and dropped his truck off the day before his appointment to ensure it was ready for them the morning of his appointment. Not only did they not get it get to it the day of his appointment, but they also didn't get to his truck the day after his appointment. They also didn't bother to call him and let him know the status of the situation at any time. So he was without his truck for three days, had to rent a rental car, had to obtain an Uber drive and now he's out over $100 and they never even got to his GMC Denali truck. What a way to lose a future sale from fellow Augusta residents and business owners. Why even have appointments scheduled if you're running 48 hours behind on service and still aren't getting to it before the weekend?!

Your service department and the lies they tell. Quoted the price with alignment and then alignment…read morenot done. When asked why and get told John from sales quoted you that and shouldn't have. Make that make sense. A salesman answers calls for service and gives you a quote? Then when alignment is scheduled, says they can't do it because the bolts to the control arm are warped and it's now a liability to the service department if it breaks. Isn't any work you perform in service a liability??? Called Capital City next door to see if they could do it and they said let me guess, you just came from Oconnors and they are notorious for doing that. Spent over $2100 at Oconnors and will never go back or refer them. Poor customer service.

I would like to first start my review by saying that I got a great deal on the truck price, which…read moremight answer the questions as to why I had so many problems... When I purchased the vehicle back in April 2024, which is a 2015 GMC Sierra SLE pick up truck with 62,000 miles, I expected there to be a few issues with a 9 year old vehicle, scratches, etc. I was informed that the brakes were brand new. While test driving at the time, I heard squeezing and felt a little vibration when braking, but new brakes will sometimes do that. I also noticed that the dash said, "CAL", which instead it should indicate the direction of travel (north,, south, etc) and when they sent the truck over to get the recall of the drivers side mirror done, they said they fixed the calibration of the GPS/Compass and I was told to drive, "a couple hundred miles" and it will be all set. Fast forward 10k miles and 2 months and still doesn't work. The recall repaired mirror still vibrates, which is the recall itself. So I'm wondering if they even did it? I reached out to the dealership and I was asked to reach out to service. They (service) told me I would need to drop the vehicle off for at least a day or two, without being offered a rental. Because I live 3+ hours away, I couldn't afford to do that so I had the rear rotors replaced and then had to have the entire compass components replaced in order to get functionality of the compass. $1000ish later and it's done. I was referred to this dealership from a close friend of mine, who has referred several people of my understanding, but I would think long and hard before giving this dealership any of your hard earned money unless it's a brand new vehicle under full warranty. Even when I left the dealership, they told me that I do not get a full tank of gas when I buy a vehicle there. Which I have never heard of before, but every dealership is different and I accepted it. At the same time they asked me to hold onto the note Through their finance company for at least three months so that they could get commission on it. I am immediately changed banks because of the experience and never gave their financial institution a single payment before refinancing. My sales person was awesome, but he could only give me the information that he was given and I hold no animosity towards him. I even reached out to him before making this review and he told me I was supposed to have been offered a rental, which I was not.

I have purchased/leased two Subarus from Charlie's. Not only have their sales people worked with me…read moreto find the best deal to fit my budget and my needs, but their sales department is also terrific. Charlie's has a number of dealerships so if Subaru is not your cup of tea and you're looking for a vehicle, I would check to see whether Charlie's sells that vehicle. Excellent customer service ! Plus, the family that own owns the dealership is very active in local philanthropy !! Win win !

One star is not good and that is giving CMM more than they deserve. If i would have read yelp first…read moreI would have looked elsewhere. Customer service is the worst. No one listens and they are full of excuses for why not and not trying to solve the challenge at hand. I felt treated as if they were not interested to solve my problem but to take my money and never fix anything. I tried not to come back but I'm left with no choice. Yes this the second time if been to CMM for service. The fist time required many days of listenting to clueless service writer's. Finally after too many phone calls I located a manager with a clue. It was finally fixed. This time they are trying to upsell before fixing the problem. They will not give you an answer if you ask what would CMM response to someone else fixing the problem before they tried to upsell. I probably spent good money on a bad warranty product at a place with even worse customer service. I will get the problems fixed regardless if CMM does the right thing or it comes out of my pocket. Never recommend Charlies Motor Mall

Wow just wow!! I just moved here from Texas and am blown away by the service of Paul Blouin! I was…read morepreviously never going to buy another Mazda again because of the headache I dealt with at my previous dealership in San Antonio Texas related to the beige seats staining. However, the general manager at Paul Bloudin assured me they could have fixed this issue as they have with other customers. Not only that but the service took 30 minutes when in Texas it was 2-3 hours I had to wait!!! Highly recommend Paul Bloudin!

Bought several vehicles over the years and will only use Branden. Always goes the extra mile. The…read moreservice department is also great and doesn't overcharge.

I purchased a truck a few years ago and had great service and recently purchased a used car and had…read morea few issues with the clutch and over a few months it took to get it sorted I was always treated with respect. They fixed the initial problem and even gave me a rental car when the repair was taking a longer than expected time. thank you Darlings! The money they saved me too was extremely helpful as I had just put my beloved 16 year old dog down earlier that week. from my salesman to finance to service and everyone in between- I sincerely say Thank You!!

I bought my car here; Signed up with your financing and paid it off with zero missed payments. I…read morehave taken it here for regular service and inspection since. I am about to trade in and buy a new vehicle as this one is getting to about 100K. In March, I brought by car in for an inspection. I also asked to have the cabin air filter changed, the oil changed and a basic multipoint inspection for any impending issues. After the initial state inspection, I was told that one of the rear brake lights wasn't working. I told them to fix it. I come pick up the car and move in with my life. In mid-August someone tells me that my car is way past it's inspection sticker date.... I call Darlings and say "someone forgot to put an inspection sticker on my car." Your agent looks up the job, notes that the inspection found the brake light problem. But, there was no corrective action on the invoice. I assure the agent that I told them to fix it and it never was. They schedule for me to drop off my car for ANOTHER inspection (cause it's been beyond the legal 30 days) at a super inconvenient time...although not as inconvenient as getting pulled over and getting a ticket. I am now told I have to pay hundreds of dollars for a ball joint and the brake light seemed to magically fix itself. I talked to three agents so far. All of them refuse to believe anything but the lack-of-information in the invoice. I assure them that I asked to have the brake light fixed when they called to inform me (pretty standard stuff). The only response I get is for them to re-explain the 30 day window for state inspections.... Each of your agents refuse to acknowledge that there was a mistake made. Each of your agents refuse to do ANYTHING about follow up other than explain the situation I'm in at the moment. In fact, I was told by two of them that THEY personally weren't involved in inspecting the car. So, they're not the ones to complain to....implying that I have to somehow chastise the individual mechanic or person I talked to in March for dropping the ball rather than just holding "Darlings" responsible. I'm not looking for a free ball joint. The inspection was free already because I bought the car there. So, I'm not even looking for a free inspection. But, I'm not even getting an apology. I'm getting "there's no way we can determine the truth of the matter from our paperwork and therefore we are neutral...not placing blame and not providing any customer service to alleviate." This is terrible customer service to a loyal customer. Within the next two years, I'll be replacing two vehicles. I NOT be buying them from Darlings. I will not be servicing my vehicles at Darlings. Everyone I hear mention the the word "car" will suddenly get a story of how unbelievably crappy an experience I had with Darlings. Maybe you don't care because I don't spend enough money. But, if you were an honest and fair shop, you should.

I just bought a vehicle from Quirk Ford in Augusta and had a great experience from start to finish…read more The whole sales process was smooth, low-pressure, and actually enjoyable -- which definitely isn't the case at every dealership. From the moment I walked in, everyone was friendly and welcoming, and they created a relaxed environment where all my questions were answered clearly and honestly. The highlight was working with the Spencers (Sr. and Jr.), who went above and beyond to make everything simple and stress-free. They were professional, personable, and clearly focused on building a real relationship and going the extra mile. By the time I drove off the lot, I felt like I'd built fantastic relationships with both of them, and I'm confident I'll be back at Quirk Ford in Augusta for my next vehicle -- and recommending them to friends and family.

The service department is not inline with customer service or control of their service crew with…read morePRIORITY ISSUES. I would choose a different dealership for this Factory part failure to have this problem resolved. No loaner vehicle was offered for their tardiness of the repair time taken. A 10 hr quote is exceeding more than 16 hrs now with still no promise it will be finished by the end of a Friday. Some people need to work on MONDAY. Even after dropping off the vehicle the DAY BEFORE the repair was to begin. Seriously lacking the proper approach to the job. This service department has no idea how to schedule repairs.