I would like to first start my review by saying that I got a great deal on the truck price, which…read moremight answer the questions as to why I had so many problems... When I purchased the vehicle back in April 2024, which is a 2015 GMC Sierra SLE pick up truck with 62,000 miles, I expected there to be a few issues with a 9 year old vehicle, scratches, etc. I was informed that the brakes were brand new. While test driving at the time, I heard squeezing and felt a little vibration when braking, but new brakes will sometimes do that. I also noticed that the dash said, "CAL", which instead it should indicate the direction of travel (north,, south, etc) and when they sent the truck over to get the recall of the drivers side mirror done, they said they fixed the calibration of the GPS/Compass and I was told to drive, "a couple hundred miles" and it will be all set. Fast forward 10k miles and 2 months and still doesn't work. The recall repaired mirror still vibrates, which is the recall itself. So I'm wondering if they even did it? I reached out to the dealership and I was asked to reach out to service. They (service) told me I would need to drop the vehicle off for at least a day or two, without being offered a rental. Because I live 3+ hours away, I couldn't afford to do that so I had the rear rotors replaced and then had to have the entire compass components replaced in order to get functionality of the compass. $1000ish later and it's done. I was referred to this dealership from a close friend of mine, who has referred several people of my understanding, but I would think long and hard before giving this dealership any of your hard earned money unless it's a brand new vehicle under full warranty. Even when I left the dealership, they told me that I do not get a full tank of gas when I buy a vehicle there. Which I have never heard of before, but every dealership is different and I accepted it. At the same time they asked me to hold onto the note Through their finance company for at least three months so that they could get commission on it. I am immediately changed banks because of the experience and never gave their financial institution a single payment before refinancing. My sales person was awesome, but he could only give me the information that he was given and I hold no animosity towards him. I even reached out to him before making this review and he told me I was supposed to have been offered a rental, which I was not.

Service department is not helpful and aggressive, they told me our family vw atlas that we bought…read morefrom them( BRAND NEW) that now has 9500 miles on it needed new rotors based on our driving and potentially Maine weather. We keep it in a garage, I drive it daily with my daughter an drive conservatively... we have never had a vehicle that we purchased brand new need breaks and rotors ( we usually trade them in within 2-3 years). When I tried to explain this to the service manager he told me the way I was speaking I wasn't going to get any help. I didn't yell, or say anything mean I just asked for him to let me speak. ( my daughter 11 mos old, was sleeping in the car). VW I think in general is a mistake and this Augusta location is terrible, we should have stuck with Charlies.

I have purchased/leased two Subarus from Charlie's. Not only have their sales people worked with me…read moreto find the best deal to fit my budget and my needs, but their sales department is also terrific. Charlie's has a number of dealerships so if Subaru is not your cup of tea and you're looking for a vehicle, I would check to see whether Charlie's sells that vehicle. Excellent customer service ! Plus, the family that own owns the dealership is very active in local philanthropy !! Win win !

I have admit this was the worst experience I have ever had in my 25 years of buying vehicles. I…read morewould NEVER recommend this place to anyone. We showed up to look at a specific vehicle when we got to the dealer no one came out for a solid 20 minutes. We called the number to the Mitsubishi dealer and was hung up on. No worries people are busy I understood this. We went to the Subaru dealer to find help we were greeted by a friendly salesman who was helpful but we decided not to go with the vehicle presented. We asked the manger if there were any lease specials on other brands when we were told " you would have to go to each dealer individually and ask as they only deal with Subaru". Didn't understand this since it's all Charlie's but again I understood. this was now a hour and half of my time. We finally found the vehicle we went there for where I was met but a salesman named Colby who began to yell at me while I was talking. He told me the vehicle was on hold even though we were told the vehicle was available literally 3 minutes prior. I walked away and went to the main dealer next to Toyota. The salesman here was FANTASTIC! We had explained we had received offers for our vehicle elsewhere and we were told previously they would match this. after we found the vehicle to work numbers on they came in 4k below the trade in price they said they could match 3 weeks earlier!!!!! The guy who came over with the numbers was almost put off after I told him this and said we're all in.... This turned out to be a 5 hour process and a huge waste of time. When asked to run numbers in another vehicle he said well call you later today or Monday really it takes that long to run numbers through a bank? I have never experienced this at any other dealer ever. In the mean time he's next to us telling another customer we want this deal done today and we'll work with you and make it quick. Seriously? Worst dealer and experience ever!!!

This is the best Mazda dealership in the state! Was taking my car to Goodwins in Brunswick but it's…read morehorrible there.. when my transmission went I had the tow guy bring it all the way up here and ain't never had any issue, always drive the 45mins to have my vehicle actually taken care of! Best customer service to Renay is awesome!

Wow just wow!! I just moved here from Texas and am blown away by the service of Paul Blouin! I was…read morepreviously never going to buy another Mazda again because of the headache I dealt with at my previous dealership in San Antonio Texas related to the beige seats staining. However, the general manager at Paul Bloudin assured me they could have fixed this issue as they have with other customers. Not only that but the service took 30 minutes when in Texas it was 2-3 hours I had to wait!!! Highly recommend Paul Bloudin!

John at the Ram service desk is outstanding. He stays calm under pressure, communicates well, and…read moregenuinely looks for solutions. Not everything goes as planned--especially when parts don't arrive on time--but he understands that businesses depend on their vehicles. Instead of simply delivering bad news, he works hard to find a solution and keep things moving. That level of customer service is greatly appreciated and makes a real difference. Thank you, John, for going the extra mile!

I purchased a truck a few years ago and had great service and recently purchased a used car and had…read morea few issues with the clutch and over a few months it took to get it sorted I was always treated with respect. They fixed the initial problem and even gave me a rental car when the repair was taking a longer than expected time. thank you Darlings! The money they saved me too was extremely helpful as I had just put my beloved 16 year old dog down earlier that week. from my salesman to finance to service and everyone in between- I sincerely say Thank You!!

I just bought a vehicle from Quirk Ford in Augusta and had a great experience from start to finish…read more The whole sales process was smooth, low-pressure, and actually enjoyable -- which definitely isn't the case at every dealership. From the moment I walked in, everyone was friendly and welcoming, and they created a relaxed environment where all my questions were answered clearly and honestly. The highlight was working with the Spencers (Sr. and Jr.), who went above and beyond to make everything simple and stress-free. They were professional, personable, and clearly focused on building a real relationship and going the extra mile. By the time I drove off the lot, I felt like I'd built fantastic relationships with both of them, and I'm confident I'll be back at Quirk Ford in Augusta for my next vehicle -- and recommending them to friends and family.

My poor review will unfortunately not put Quirk out of business or get the service manager fired,…read morebut I am writing this for the employees that witnessed the interaction this morning between me and your manager. He lied to me and he lied to you. He claimed you were all witnesses to a phone call that he had with my husband this morning. That is not possible unless you heard my husband's side of the conversation when he said "as long as the key fob works we're good to go!" You shouldn't let yourself get sucked in as accomplices to bad business. You deserve better than that. As for the manager, he is a slippery worm who will probably always be a slippery worm. Everyone should stay as far away from him as possible. By the way, the door issue is a known issue of that door and Moody's said you were supposed to fix it. However, I will go to Wiscasset for that. Don't worry, you'll never see me in there again.