Huge shoutout to THOMAS DUDA at Central Maine Motors! Not only was he able to get me the car of my…read moredreams, he did what 3 other dealers in the area would not do: sell me a car! We came in with financing from our credit union and nobody else at other dealers would even entertain us, let alone make us feel welcome. Thomas was incredible from the very first phone call to the last conversation at the gas pump while he filled up our gas tank in the new car. I 1000% recommend him, and will follow him to whatever dealership he's at. He worked really hard to make me feel included in the process, he was transparent and was super patient with me. He never pressured me into buying anything extra but he was thorough in explaining my options. Not only did he juggle multiple guests every time I was there; he was cordial + genuine to every one of us, but more importantly: he tried to make the process as quick as possible without making anyone feel rushed or neglected. He was the only one in the sales room the night we went to pick up our car and he was treating every guest just as important as the next. I can't speak on the rest of the sales team with the exception of brief interactions but everyone was friendly and helpful! Thank you SO MUCH Thomas, we love our new Tahoe and couldn't have done it without you! 10/21/21

DO NO BUY FROM THIS PLACE!! If could rate this place lower, I would. Where to start about this…read moreplace, I bought a car a 2020 Honda Civic SI in the middle or little later in the year (2026), the has had nothing but issues. It was in the shop 5 times within the first three weeks. They claimed to fix the problem, but nothing was done. The issue is all the lights coming up like, ABS, Check Engine, Lane assist, ACC, and more! Just today the car didn't even want to start. This is not what I think would happen to a car that has 51k miles and only six years old. Even knowing these issues, they claim they can't work on the car because the lights randomly go away and they can't see the codes that were on the car. IE they cannot look at the code history of the vehicle and see what's wrong.

If I could give Harry J Smith 6 stars, I would. I shipped a 2005 land rover to Maine for my…read moredaughter to use. When it arrived on the truck the air suspension wouldn't work. My daughter knows nothing about cars. My daughter had left school for holiday break. I spoke to Randy at HJS. He couldn't have been nicer and more friendly. They went and got the keys from college security, inspected the car. Identified the problem (a low voltage problem, reset the sensor and re-delivered the car back to school. All in a day. Then I got the bill. $100? Are you kidding me? I love HJS. "Mainers" are wonderful people and really helped me out. Highly reputable and nice people. I highly recommend Harry J Smith. THANK YOU!!!!!

Great experience! They were really friendly and communicative about what they were going to do,…read moremaking sure I was in the loop. They seemed to have lots of time flexibility when I called in, and I was in and out within about 30 minutes! Again, super friendly, and very reasonable cost for the service I needed. Also PS to Colby students, they will come to campus and check your car in the lot/bring it down to their garage themselves if you need work done!

Extremely kind and welcoming family run business! Met my needs and very fairly priced. Highly…read morerecommend to anyone that needs an oil change or any kind of car service. They will treat you right. I will be back.

We took my wife's new SUV to VIP in Waterville for a plug as there was a small nail in the center…read moreof the tread they said that they could plug the tire we went back to get the car an hour or so later and drop my wife off and she came back to the house and showed me the receipt and they charged her $60 to put a plug in the center of the tire when I had already found the hole and marked it for them anywhere else a plug would cost between 8 and $15 they charged us for the plug and then another 40 something dollars for labor when it says a tire repair is a flat rate we will never return to VIP as they have done this before in the past !

I wouldn't take my Mercedes anywhere else! The service and value at the Waterville VIP is top…read morenotch! I get all of my maintenance done here and have bought two sets of tires. The mechanics treat my car as if it's the only one in the shop. Great personalized service.

I moved from Cambridge, MA where I did not need a car to Skowhegan where...you need a car. I…read morereviewed their site, scheduled an appointment and in the 30 yrs I've been buying cars, had the easiest, and most seamless process EVER! From Brody, who I initially talked to, to Manny who helped me through the process, to the Finance manager...who Im sorry I forgot his name but he was awesome to all the staff onsite, it was a 10 out of 10 experience! Everyone was friendly and welcoming, Manny was personable and efficient. I highly recommend, if you are looking for a car....go see these folks!

Went in the other day and the older lady at the front desk was rude, all I did was ask a question…read morebut her tone was awful and she just sounded like she was trying to get rid of me, I get you got calls to make but you don't have to rush people off.

I bought 2026 tires from a dealership that did not sync with my used truck. The service was quick…read moreand professional. They also recommended to return in 24 hours to check lug nuts for safety. Greatly appreciate the service and kindness, I will definitely be returning to this store with other vehicles.

On Friday, April 24, I had a confirmed appointment for 11AM. I made the appointment online. I have…read morea copy of the confirmation printed out in front of me. When I arrived for the appointment, I was told that my appointment didn't show on the Waterville, Maine, computer. Therefore, they couldn't serve me, and I would have to make another appointment. Another person named Peggy had her appointment confirmed for that time. As far as I'm concerned, I should have been served because I was there, on time, and she was not. We both had appointments, the only difference being the computer entry. I did show the fellow the original email showing I had made the appointment, but at that time, I was a bit rattled and hadn't yet found the confirmation. The fellow did admit that he understood that I did have this appointment even though I didn't show him the actual confirmation. If he made a sincere apology for this problem, I certainly didn't hear it. I was simply to understand that the computer had made a mistake, and I was supposed to understand. I am a longtime customer of the Waterville Tire Warehouse, and hope to remain so. But I feel I should have at the very least received a sincere apology, and perhaps a coupon as compensation for my time lost. Generally, I would give Tire Warehouse an excellent rating, but this time they failed me and didn't respect the fact that my time is valuable too.

Price is double compared to other places right down the Rd. N elsewhere. Contacted owner n he could…read morecare less.

They are quick and fair. Good people who do the right thing before being asked. They support our…read moreVeterans through partnering with community providers to ensure they have access to quality work, at a fair price. I am impressed. Try them out.

DO NOT GO HERE. They had good reviews so I thought it might be a good place as I moved from another…read morestate. They didn't do anything on my car, looked at it for 5 minutes, charged me 60 dollars. Quoted me way, wayyyy higher than the guy I used to go to. Literally over 500 dollars higher. They were also kind of rude to me on the phone. If you want to pay double for fixing your car... go here!!!

I do not have a history of reviewing businesses, but I could not avoid this situation and must put…read moremy review for others to see. I have never had a worse customer experience with any service business in my 64 years that I have been around. Not only does the collision center lack integrity, but honesty has fallen with it. The manager Jason seems to have an affection for the person that causes their problems,Josh. Besides numerous other problems with this company, they glued trim on my F250 pick up truck instead of following their estimate of replacing trim which required removing my rear window. Apparently the manager Jason instructed them not to do the repair and glue the trim instead. Of course that was yesterday. The first thing this morning, the trim has popped off of my vehicle yet when I mentioned something to them when I picked up my vehicle, their attitude was we back our work, if it doesn't work out, bring it back and we'll do it again. When I was shown my vehicle so that they could show me the great work they did. I asked the technician if they had to remove my ladder rack in order to take out the back window to repair the trim and he went on to tell me yes and explain what they did. Unfortunately, for me, they did absolutely none of that. I would never have approved any body shop to glue my trim back on because it is proven glue does not hold trim or they would have made it that way originally. I was told the price of parts yet when I went to pay my bill they were almost double what I was originally told it would cost. I tried to reach out to the manager Jason and was treated like an elementary school child being lectured on how they operate yet he had no regard for my concerns that while my vehicle was there for over three weeks and after a dozen phone calls and his employees leaving messages for Josh, I never received one call about my inquiries of the status of my vehicle. I did notice looking at other reviews that it seems like most of their poor reviews come from their female customers of which my wife was also disrespected in their office by both Josh and the staff that attended to her I have never experienced anything as poor as this business is run and I intend to take this up with the general manager first thing on Monday morning. I hope to have more of a positive experience talking to him than being lectured by a team of people at the collision center that have a camaraderie that will cover for each other no matter what a customer has to say. Not to mention that when going to get my vehicle, I was informed that insurance would take five more days before they would approve of the payment, and therefore I would not be able to get my vehicle until then, while completely disregarding the fact that possibly the customer will pay for it so they could have their vehicle that was being held by this company . Of course I spoke with insurance and was informed by my insurance representative that the bill was presented to them moments before my conversation with them. USAA also blamed the inconsistency on Josh wondering why they didn't have notification prior too completion to have the required time to review the bill. I can go on and on, but I will end my review by saying this is a catastrophe of doing business with people like this. Unless I am mistaking, I assumed that it is the responsibility of a business to reach out to the customer to notify them of any change to the original work order, let alone, price differences, and the timeframe from bringing a vehicle in to ordering parts. It is now morning after I picked up my vehicle and looking at my receipt I was charged for the repair of my dented driver's door, which has been repainted shiny like new. The dent was never repaired. Good luck to anybody considering this place to do business with. I will now be trying to meet with the owner first thing Monday and will edit to keep anybody informed that happens to be reading their reviews.

Stopped in for a estimate after my insurance company sent all the info to them. After waiting…read moreawhile a fat fellow comes out. He asks me what I want and I told him an estimate. He asked me if I had an appointment, I did not. I mentioned my insurance company sent you the paperwork and told me to stop in. He told me "the insurance company does not run this autobody shop" and I need an appointment. SO,,,2-3 workers and they could not take 10 minutes to help me.