Looking for a place to stay in wine country, my husband, our little girl dog and I decided to book a stay at O'Cairns Inn & Suites since it was so highly rated on Yelp. Dogs can stay here for only $25 per week (only 2 dogs per room allowed).
We stayed here for a weekend. We checked in pretty late on a Friday night, a little after 10 pm. We were greeted by a nice employee behind the counter and were given our card keys and went over to our room. As soon as we came into our hotel room, it had an incredibly strong urine smell. It was unbearable so my husband called the front desk and explained the situation and was told that we could switch rooms and that my husband can come back down to the lobby to get a new room key.
With the second room, it had a strong poop smell (although this may sounds hilarious, this is no joke). Since no one was answering the phone, my husband went back down to the hotel lobby to see if we could get another room. Eventually my husband came back (he had to wait since no one was manning to desk) with a new room key. I guess the third time is the charm because this room was fine and had no urine or poop smell. So we moved all of our things and got situated, which was around 11 pm. The room itself is quite spacious.
We were in a room with a king bed, regular size fridge, microwave, flat screen TV and coffee maker. The breakfast we had (which is complementary) was the major highlight of our stay. It is made to order so you can either make your order via phone call (then they will call you when it is ready to pick up from the restaurant on- site) or you can order in person and dine at the restaurant (or bring it back to your room to eat). My husband and I (and our little girl also got some) really enjoyed our breakfast each morning, which really was a lot of food.
Breakfast offerings you could choose from included 2 eggs (any style), build your own omelet or breakfast burrito, coffee/ tea, assorted juices, bacon, sausage, hash browns, toast, fruit, yogurt, french toast/ waffles/ pancakes, oatmeal.
This hotel also hosts a happy hour/ evening reception and are given 2 free tokens/ tickets for alcohol, per person. On the first night we arrived, the restaurant closed earlier than 11 pm (my husband walked down to the restaurant around 10:40 pm). But we were able to check out the happy hour the next night and ended up getting a few mixed drinks. We also decided to order a side of fries, which was a pretty large amount for a pretty cheap price (it was under $5).
Service from the employees at the restaurant was always very friendly (at breakfast and also during the happy hour). But it did surprise me that the employee at the front desk never apologized for the smell in the rooms when we had checked in on the first evening. When mentioned about this problem upon check out, the employee did nothing about it. I also did inform the manager via email upon coming back home to Los Angeles and the manager did nothing for me and didn't even bother to apologize for the inconvenience.
Although the breakfast and happy hour was a major perk of staying at this hotel, I won't be coming back. Hopefully you will much better luck if you stay here. read more