Fairfield Family Care provides the caretakers at Sunshine Senior Residences in Norwalk and Stamford…read moreas the owner owns both businesses. The quality of most of the caretakers are very poor. He doesn't require them to have any certifications and doesn't even give them any training. People come and go and when one of my parents was at Sunshine we experienced some awful caretakers where understanding them was even a challenge. Don't get me wrong there are "a few" and I mean a few experienced good caretakers but not many. You have to be aware who he is sending to care for your loved ones. He sent an overnight caretaker to care for my parent and she fell asleep within the first half hour. She had a very unprofessional appearance as well.

This is agency is terrible. They hire anyone off the street, even if bad background, pay them less…read morethan minimum wage as independent contractors so imagine the kind of person they place to assist your mom or dad. Terrible experience. Installed cameras and caught person stealing. Wanted to call police, but Gary begged me not to because he didn't want it to to get out.Then Gary sent another person and was billing me for hours that she wasn't there. I googled him and he is not allowed to work in the state of New York because of payroll tax evasion.Google for yourself if you don't believe this review.

My experience working for FreedomCare changed drastically after the major layoffs in April 2025…read more Prior to that point, the company had a positive culture, strong teamwork, and a work environment that felt supportive and enjoyable. After the restructuring, however, the overall atmosphere and management approach shifted significantly. The new leadership introduced after the layoffs created challenges that deeply affected team morale and employee retention. Many concerns raised by staff about management style, communication issues, and team support were not meaningfully addressed, even when escalated to higher‑level leadership and HR. As a result, employees continued to resign month after month without any visible effort from the organization to understand or resolve the underlying issues. Another major concern was the inconsistency in work‑from‑home expectations. When I was hired, I was told I would only need to be in the office once every few months. After the layoffs, office requirements changed frequently, with some employees required to go in multiple times a week. Staffing decisions also impacted office coverage, which in turn placed additional pressure on U.S. representatives and created a risk of audit failures--issues that employees were then held responsible for. Overall, the environment became increasingly stressful and unpredictable, with little emphasis on employee well‑being or job satisfaction. While the company once offered a great experience, the changes following April 2025 made it difficult to remain motivated or supported. If you are seeking a stable work‑from‑home role within the CHC waiver/home care space, I recommend doing thorough research and considering whether the current structure at FreedomCare aligns with your expectations.

They're the worst. You can't reach anyone and they never call you back. They've messed up…read moreinputting schedules before even after verifying them. It's been months since my son's Caregiver has been trying to take the test to be certified for a bonus and raise. Months and they STILL won't get back to him. They're a joke really and that's why we're switching companies.