Dr. Afshan Hameeduddin Wait Time = F- Returned Phone Calls = F- Helpful = F- Ease of Refills = F- Quality Time With Doctor = F- (Me as a brand new patient, total of 7 minutes!) Bed Side Manners = F- Concerned With My Health = F- Compassionate = F- Empathy = F- Comprehension = F- Follow-Through = F- Detailed With Charting = F- *Paged doctor Hameeduddin, urgent @ 6:30pm - to date, no return call. *Doctor placed me on hold, then I was hung up on. I called back to be told she has to return my call. To date, no return call. *Website states they open at 8:30am, when I called the answering service said they open at 9:00am. I drove there one day and it was 9:45 and they were closed. *I've typed messages through the website portal, to date, no reply. This doctors office is a complete nightmare, unorganized and understaffed is what I was told when I asked why no one ever returns my calls. I feel sorry for her staff - RUN WENDY RUN..... I could go on and on and on.... But the Illinois American Board of Medical @1-312-814-6910 (WWW.IDFPR.COM) is handling all my other issues. read more

NWS Medical Group - Medical Centers Near Me - Hoffman Estates, Illinois

Do not come here. I'm literally writing this as I'm sitting in the patient room. I made an appointment for 3pm and it is now 4pm and have yet to see the doctor. All I'm here for is a damn prescription and it's going to be over an hour. I'm getting on the phone with my insurance provider to switch doctors as soon as I leave this place. Also the doctor speaks very loudly and I'm fairly confident half the waiting room knows why I'm here. Save your time and money, do not come here. I honestly have no idea how this place has steady patients. Update: I got skipped over and then was told it was my responsibility to let them know I was waiting. This place is a hot mess, how am I supposed to know how this mess operates?!?! read more

Dr. Syed was very kind and professional during my new patient exam. The office was very nice and updated also. The appointment was also right on schedule, and Dr. Syed answered all of my questions during the appointment. The office hours and location are also very convienent. read more

Worst customer service and billing practises. They will lie and give you an excuse but will not admit their mistake. Avoid this place if you can. The wait time at this place will test your patience too read more

Run away, run fast and run far away from Dr Hameeduddin. My hubby's been through the ringer with her and her unhelpful staff. If you need to ask a question, you must make an appointment. If you need a refill, you need to make an appointment, then you'll need blood work, then you need to make an appointment to get your results, then you'll need to make another appointment to get the refill. You would think I were joking and I wish I were. They do not return calls if you need to speak with the Dr or need your test results. One time they called him (2 months after the blood work) to tell him his levels were high and to come in to discuss it. When he told them he was out of town on business for a month, they said it could wait until he returned. It's obvious what their main concern is, and it's not their patients health or well being. I'm not sure how my hubby put up with it, but he is very patient. However, he is her patient NO more! In this day and age, where we have options, I'm not sure how she remains in business. read more

Every time I come in to the office, the staff is very courteous and professional. They pay attention to me and address my needs. The doctors and staff make me feel comfortable and answer all my questions. I have had an awesome experiences every time I go in. I had covid Issues and they guided me though the entire testing, and follow-up process. They called me at home and made sure I was doing as best as possible during this terrible experience of Covid 19. They made my difficult time stress free. read more

Dr. Hameeduddin is so completely unprofessional. After waiting two hours before she came into the exam room, she decided to reply to a text and answer a phone call, and then walked out to greet a colleague in the middle of the appointment. She also refuses to fill prescriptions for pain medication. What is the point of a PCP if they don't help you? read more

Just a nightmare of a place. Ignorant staff who don't even know medical terminology, how to write a prescription. You will wait HOURS in the office for whatever reason you're there. You can be on medications for decades and yet you have to GO IN every month for a new prescription because they NEVER write refills and won't authorize them by phone. I am not referring to controlled substances...for example high blood pressure meds...even when you say you're going out of town or are using mail order which is for 3 month fills. Nope. If you need a emergency medication but don't need to go to the ER, you STILL have to go to the ER because they won't give you something for a recurring condition that is sporadic. So you spend 12 hours in the ER, say, for something as simple as an antifungal med for your toenail. They don't return after hours pages even in DIRE emergency circumstances-- in over a decade, I have only gotten ONE SINGLE page returned. None of the ACTUAL MD's have ever returned a call, just a PA, and again that is ONE time in over a decade. Now with this COVID crap, I asked for an emergency phone appointment and no one called, with 7 phone calls over 3 days. No one ever calls. You will sit and wait hours in the officfor whatever reason you're going there, so don't plan on making an appointment on your lunch break. This used to be a 5star place. Now it is negative 5stars. No one gives a crap and you could die because they brush off your concerns or don't even call back when you're asking, FOR DAYS, for someone to call you. I will write more later. You call the office, and it ALWAYS goes to voicemail. ALWAYS! The voicemail says they are helping other patients but when you go in, there is like 2 people max in the waiting room and 3-4 people at the desk who just let the phones ring. read more

Run Away from this practice. They don't return calls. For revealing the lab results, they want you another appointment even everything is good. No patient portal etc. No after hours service. read more

My mother has been a patient of Dr. Hameeduddin and Physician Assistant Naveed Hyderi for more than 5 years. She receives nothing but the most expert, compassionate care. Mom is a fairly complicated, multi-faceted medical picture. We are very comfortable with Dr. H and the entire staff. I cannot recommend this practice highly enough. read more

I've been here too long 2nd visit. Didn't meet the dr until this last appt.I saw the PA she was late about 30min this was early in the morning appt. Well she got upset because I asked about the Dr. Informed me she knew as much or more.(might have been joking) but then yelled out the room because computer wasn't working. She spoke badly about her staff & blamed everyone because things were out of place. Kept answering the phone. Finally dr walked in at the end of my visit took me back in the room asked to explain all over and was falling asleep on me. The PA was arguing with her about my medication. I took in previous records the ma was a hot mess not presentable and was running in and out every room even lost my papers. How not the office is covered in papers. NO PRIVACY AT THIS OFFICE. Not compliant with HIPPA. read more

Prior to seeing the doctors at NWS, I went to an urgent care clinic(since I did not have a primary care doctor) to be treated for what I thought was Mono. The doctor at the urgent care, said it was not mono, refused to test me for it, and gave me the Z pack to clear up my infection. It did not work, so my mom called on a Saturday to see if they can get me in for an appointment. They did not have any available times, but they were very concerned for my health and told me to come anyway. We waited for about a half hour before they had some time to see me. Within ten minutes of me being seen by the PA student Stephanie and Naveen, they had told me without running any tests that I either had Mono or an abscess in my throat or potentially both. Then they sent me to the ER to be treated there as they can drain an abscess more easily than their office can. Turns out I had mono, that same day at 8 PM, they called my house to make sure that I was still doing ok and they wanted me to schedule a follow up appointment. After seeing them, they had me go to an ENT to make sure that I still did not have an abscess, and they treated me for my mono. After two weeks, I was completely better. I cannot describe how happy I am that they were so concerned with my health to the point to call at 8 PM on a Saturday to check up on me and that they were more thorough than any doctor I have ever gone to in my short 23 years. I cannot recommend them enough. read more