I bought a car from them and it runs great. They have really good, well-maintained vehicles at fair prices. Dean was very helpful and their customer service is excellent. I would definitely buy another car from them. read more

Anthony Jones is the manager of this second rate car dealership. They sell junk used cars. We bought a vehicand less than 2 weeks later it had a major mechanical failure and is still sitting at another dealer while we sort through the warranty. Three times we took it back to NW and three times they told us nothing was wrong. Anthony Jones is fleecing customers and selling used junk. Buyer beware from that car lot. Anthony is unproffessional and rude. Don't waste your money or your time. Nicole Mullins read more

I simply called to ask about the pricing range of a vehicle, whoever answered the phone around 6:30pm today (March 6) was EXTREMELY rude to me upon getting confused with what I was asking him (which was "what's the lowest amount you'd be willing to take out the door" for a specific vehicle, pretty simple.) and once understanding my (simple) question scoffed at me and said "we can't just tell you that, you're going to need to come out here and look at it to discuss any pricing" so what's the point of even listing pricing on the website, then, with that logic. I understand different lots work differently but this man was so condescending and rude, I can see why the reviews are the way that they are. Never have I ever been denied even DISCUSSING the price over the phone of a used car at a used car lot. He didn't tell me they wouldn't budge on price. Just told me I HAD to come there to receive ANY information. LOL!!!!!! Hilarious. Not providing a safety net of being able to discuss pricing and what not with customers before they waste their time driving out there really doesn't look good. Way too hostile and cocky of a salesman to be answering the phone at a used car lot. read more

I bought a car from here a few months ago & it runs very well, I want to give Rickey a huge shoutout for helping me find my car

My car has been running great with no issues at all. I also received excellent customer service throughout the process. Rickey was especially helpful and super professional and made sure everything went smooth read more

Bad customer service ever, if I would read reviews before I came, I'll never come to this shop. So shitty, the wait is took forever. Dont come to this shop! read more

Rickey got me in despite it lookin busy and got me situated and squared out easy and fast, top tier crew and shared some nice laughs. Probably the most pleasant experience I've had at a place like this. read more

Deceptive/ terrible customer service. Recently purchased a vehicle and within 30 days have a $3,000 maintenance bill for 2 coolant leaks that were Deceptively covered up. We know this because water not coolant was found in the system likely contributing to the leaks. The GM Felix Gurvich has not and will not respond to our grievances through phone call, email, and reviews. It shows in the type of characters employed by him. Spoke with Terry which was extremely rude to the point he hung up on me. After that chose to answer and hang up with no greeting for an entire evening. Also, Anthony. Anthony is the petite white male with the desk immediately to the left upon entering from the used car entrance. I can only regard to him as a liar and a man with no integrity. I have a hard time with the last statement referring to him as a man. There is a better word suited for a later day read more

If I could leave 0 stars, I would. Before I get into my review, just understand that their 4.2 rating is a hoax. People are NOT highly recommending this shady establishment. Trust me. You want to know how I know? Because the so called manager, named Anthony, told me he was on the phone with a customer for 4 hours and even had to speak with this customer's lawyer. My husband and I went to NW Automotive on 9/23, to purchase a used car. We walked in and were greeted by Anthony. We told him what we were looking for and he let us know that we could go out and look at any car we liked. He did show us a 2014 Mercedes on his computer, and stated this is a rare one and a super nice car. We went through the lot, looked through some cars, but ultimately decided on the Mercedes. The car was/is absolutely beautiful. We did a test drive and the car drove well. There were a few minor cosmetic things, but to us the car was great. We signed paperwork, got the special warranty that they offer through ASC, and were out of there within a hour and a half. Car drove fine, but within a week, there was a message about the coolant being low. My husband checked it and it seemed fine. Now mind you, this is the first luxury car we've owned, so keep that part in mind. The message went away and we thought everything was fine. Now let's fast forward to the issue. On 11/4 my husband took the car to work. He noticed that the heat stopped heating and turned a little cool. Once he got to work he really looked at the "coolant" liquid and happened to Google to get a little more info. Do you know what he found out? He found out that the coolant that goes into this particular Mercedes is pink. Yep...not clear, but pink. He put his finger in there and realized it was water! He filled the coolant and when he got home, had to top it off again. That's how bad it was leaking. We decided to not drive the car and let it sit to see how fast the coolant was draining out, and let me tell you, it leaked out within hours!! Now, I'm still confused as to what they did to mask this issue, but they most certainly did. I contacted a certified Mercedes mechanic and explained what was going on and they informed me that it sounded like a major issue/leak. We had the car towed and this is where it gets super crazy. They get the car, pop the hood and realize that it had a major issues! There was the leak, that was occurring in several spots, the thermostat was screwed up and the list goes on! Now, I know the car is 10 years old, but if you are doing actual inspections, you would think this would be caught and sold for less if you had no plans to repair. This repair, as of now, is costing us $3,000...$3,000 on a car listed for 10,000 is INSANE. I was informed, by the mechanic, that they did some shady work in order to get it off the lot. This car STILL has 45 day tags on it. We hadn't even received registration before it broke down. Now lets get to the customer service of NW Automotive. My husband called and wanted to speak with someone about this issue. He was told he would get a call back. Hours passed and he heard nothing. So he called back. Whomever he was speaking to was very nice, stated he was new and didn't know everyone's names. He grabbed an associate who he put on the phone. My husband went on to explain the issue and to see what we could work out and this man was absolutely nasty. Told him "we ain't going to do nothing for you." Then after that, any question my husband asked he kept interrupting and said "sounds like your waiting on a call from Dean". My husband asked his name, which he said was Terry and hung up on my husband. My husband called back and he answered, but immediately hung up and after that, they refused to answer the phone. Now mind you, my husband asked why he was being rude and because he was not speaking to him in a nasty tone. This didn't sit well with me, so I called. A Tony answered the phone, with attitude by the way, and from these reviews, Tony sounds like a jerk. So maybe Terry is Tony, which I'll touch on in a sec. I told Tony that I was sorry for calling with 20 minutes left in the day, but could I please speak to a service manager. He transferred me to good ole Anthony. Now talk about the gift of gab. This man talked my ear off for a solid 2 minutes. Told me he had been on the phone with a customer who was super upset and had a lawyer involved. Who gives this information out like that? And then he continued with how he loves customer service and he prides himself on that and he loves people and blah blah. I actually had to stop him from speaking, so that I could actually let him know what I was calling for. He "felt bad" and bull crapped his way through our conversation. He kept telling me he would have to listen to the phone recording of my husband and Terry. Which is wild because you don't state you record phone calls. At the end of it, I asked him to call and speak with my husband. Now this is where the real B.S starts. He read more

Beware Manager Terry is out for the money not for the customer. We got financed for a 2013 mini cooper. Terry was contacted that paperwork was all approved and email was being sent. A 10 am appointment was set for the next day to close. Terry knowing this phoned 2 hours after my bank contacted him and instructed us not to come he sold the car. I phoned Terry back and he said first come, first serve. I said paperwork was in order and time was scheduled to close. He stated we didn't even look at the car. I said online and obviously we wanted car we financed and that car is listed. Terry did not care. No apologies just that it is first come first serve. Don't waste your time here there are too many other dealers that are more honest than this dealer. Thank you. ​ read more

I received a flyer from NW Automotive Group with pull tabs to win promotional prizes. I was so "surprised" when I WON a $300.00 gift card for Walmart. We all know how hard things are for people right now while dealing with COVID-19. Emotionally, socially and financially. So, a $300.00 gift card would be amazing right? So, I went to the website Fatwin.com and did what I was supposed to do to claim my prize. Again on the website I was told I was a winner and all I had to do was go to the dealership to pick up my gift card. No purchase necessary. Knowing this was a scam I checked them out online and YEP! Total scam. Everyone wins the same thing on the same duplicate ticket which matched mine to a tee. People reported that when you would get to the business pulling this scam they would be told they really DID NOT win a prize, but would be put in a drawing or something. So after finding this out I called NW Automotive Group and asked if I came to the lot if I was going to be handed a valid Walmart gift card worth $300.00. I was told,"Well . . . NO ". WOW! Anyway. I thought I would take this time to voice my opinion in regards to this business and my view on their logic on how they treat their customers. So here we go. SHAME ON THEM! Who in their right mind would think that anyone would actually purchase a car from a dealership who lures you onto the lot by lying to you? REALLY? They spent their time and money to concoct this elaborate multicolored flyer with pull tabs with the sole intent of SCAMMING me into believing I won $300.00, so I'd WASTE my time and gas to go to their Vine Street location only to find out that I was lied to. If they will scam people in order to get them onto their lot how would they scam them after they got there? They obviously have no problem lying, so why would anyone believe anything they would tell them about the vehicles they have for sale? I'm sorry. I am just SHOCKED to know that a dealership or any other business would believe that scamming people is the best way to market their company. Not to mention the fact that to do this during a time when so many people would find $300.00 to be life changing is a DESPICABLE thing to do!!! So, now that you know at least one of the unethical and disgraceful business practices NW Automotive Group uses, you can decide for yourself if you'd feel comfortable handing a large amount of YOUR money to them for the purchase of a vehicle and whether you'd be able to believe anything they would tell you. P.S. If you are looking for a nice used car please check out my review of TMA Auto Sale in Norwood. I would absolutely recommend looking to see what they have available. GREAT DEALERSHIP! read more

Talked with Amy after being pre-qualified for a specific car...arranged appointment with Dean Rybicki for in the morning at 10 am to complete paper work and pick up the car. I called with a question and found out they sold the car today we were scheduled to pick up in the morning. Such dirty business practices... read more

I only gave one star because that was the lowest possible this place sells cars with KNOWN problems. When they have one with a blown head gasket they like to pack it full of stop leak and pass it off to unsuspecting customers. Transmission slipping NO PROBLEM they throw a little wood shavings in and sell to unsuspecting customers APPARENTLY they have done this so much that the Warranty Company won't HONOR the Warranty that the customer paid out the butt for Save yourself a lot of headaches DO NOT BUY A VEHICLE FROM THIS PLACE read more

Bought a car here in 2022. When I asked for the second key they gave the run around. When I took the car for a test drive, they had a nice key in the ignition but gave me the not so nice looking one when I bought it. I ASSUMED I would get both keys after I paid the vehicle off in full. after I paid the car off, I asked for that key and they said they didn't have it. read more

I would give this dealership 0 stars. They let me buy a car with a bad transmission and it has been over 2 weeks before they even touched the vehicle. I drove the car for not even 10 mins and it completely stopped working. They sent the car to Jake Sweeney because, and I quote, "Did not know what was wrong with the car." When Jake Sweeney told them they wanted to replace the transmission and that it would be around 8,000$ they wanted the car back because they wanted to fix it themselves. I went in there and told them absolutely not, you guys sent it to Jake Sweeney because you didn't know how to fix it and now they are telling you it is 8,000$ and you magically know how to fix it? Absolutely not. I should have looked at reviews before I bought a vehicle through them. 10/10 do not recommend. Not to mention the had a beautiful Chevy Malibu and they both had a very bad oil leak as well as the Ford Escape we drove also had a bad transmission. If you do buy a car from them GET THE WARRANTY! The girl that sold us the car, her name was Kaylee, she was a sweetheart, she gets 5 stars and the financial guy there gets 5 stars also super sweet people. Other than that! DO NOT GO HERE!!! read more

Hopefully nobody is fooled on Google ny their fake ass reviews they pay ppl to put up. Mybstory is same as most other ones I read here on yelp. They sold me a car told me quote on quote they believe in this car all this bull crap they spewed. So I buy the Toyota honestly more off the manufacturer rep and the fact it was serviced 62 times in 17 years. So how do these people totally over see the fact that the back brakes system does not work at all and now 2 months after handing these idiots almost 10 large. This car needs 800 plus dollars in back brake work they somehow didn't notice. The calipers n all in the back are seized up n they continued to hang up on me when confronted with this info. Shows their true colors. read more

Would not recommend this dealership to nobody bought a 2015 KIA was told that the brakes were checked and OK Normally before I will buy a vehicle I will have my mechanic look at it but he was out of town at the time so I went on and and purchase the vehicle in anway when my MECHANIC came back in town I had him a check Check the vehicle over he found that the front brakes were almost down to the metal on the Pads they were so low that the rotors needed to be replaced also front and back also the dealership put some used struts on the trunk because it would not hold the truck up when my wife confronted them about it they said the only reason why they put some used ones on there because we wanted to get the vehicle right now They said they will replace the used one's it took two weeks I showed the brakes that I had replaced and told them that there mechanic Needs to Check the Brakes on Vehicles more better than he does "Buyer beware" read more

STAY AWAY!!! Trust me, this is not a place you will want to do business with. Shady as all get out. My son purchased a car there this past June, which was a lemon..he drove it for just a few weeks then had it towed as the engine was bad. After months..literally months they replaced it. Wouldn't give me any paperwork or answer questions about where it came from as the warranty company he purchased, asked me for this when I called. Engine locked up again after a few weeks..has had this car for months....like 4 before finally fixing. Ronak (however he might spell it) is awful! Rude, angry, no communication. Wouldn't take our calls. Total nightmare! read more

These guys offer the most premium vehicles for the least expensive price. No hidden fees. No salesman hassle. Easiest experience ever!! And they got me a better rate than my own credit union. read more

Terrible company, they are crooks, they lie and hide and cover issues. They dont answer their phones, argue with you, sell structurally damaged cars as just used and refuse to give out owners names. I want to give less than 1 star but it wont let me. I am going to have to sue them over the deal. STAY AWAY!!!!! read more

I was overcharged for a salvage vehicle. I knew it was salvage obviously. I was charged kbb value. That is unfair and unscrupulous business practice. I could not respond to the Google review I posted after NW Automotive offered to give me copies of the salvage title info that I signed. The point is this: Dean and some of the others there at NW Automotive conduct unfair business practices. read more

I came from TN to get the car and then he said you r paying cash? i SAID YES SO he increased the price 500$. When i said it lets stay fixed to the price, he said thank u we dont play these games. I left and I would never come back. read more

I drove an hour and a half to check out 2 vans. The first one clearly had transmission problems. Second one had the check engine light come on 2 blocks into my test drive. They refused to budge on the price and offered me less than scrap prices for my current vehicle. The salesman was very short with me and tried to push the crappier vehicle on me. I did not purchase this $10,000 vehicle that I would have to drive straight to a mechanic. I do not recommend this establishment for anybody who wants to be treated like a person. read more

Was in the market for a nice used car recently, and found a Subaru I liked on Car Gurus. It said it was a good deal, so I went to Northwest Automotive Group to check it out. I couldn't take it for a test drive the first day because they said the alternator had to be replaced, which they took care of. Was told everything is good to go so the next day I take it for a drive and everything seems good so I pay the full $6000+tax. Less than 1000 miles later the check engine, traction control, cooling system, cruise, and brake lights start flashing. Take it to the shop to find out I now need a new radiator, timing belt, water pump, and head gaskets which will run about $4200 to repair. The mechanic was also pretty certain that the lot would have known of these problems. When I called the shop the manager would not talk to me, so I went to the shop and he informs me that it's my problem. So stay away from Northwest Automotive Group! They are cheap scam artist that will lie right to your face to sell a car and basically steal hard earned money. Share this please to stop this from happening to other people in the market. read more

Drove all the way from Michigan to look at a used car NW was selling. When I arrived and test drove the car, it was leaking oil substantially. This leak was definitely large enough for them to have noticed, but instead they told me the car was in great shape and had me drive 5 hours to waste my time. NW just buys cars at auction and resells them without a second thought. If you think you've found a good deal on a car that they're selling, I'd forget about it or AT LEAST take it to an authorized dealer and have a thorough pre-purchase inspection done before even considering buying from them. read more

I agree with all the negative reviews from this place. They are scam artists, bordering on criminal. I helped with the purchase of a mini van for my daughter and son in law. The van looked clean and test drove fine. We agreed to purchase the van. After my son in law got the van home, he noticed spots in the driveway. He took it to his local Honda dealer and they found several problems. Leaking oil and transmission fluid. Cost over $1000 to repair. NW Auto refused to answer my emails and phone calls. My son in law finally talked to someone there and they said there was nothing they could do. I call bull$%^&. They knowingly sold us the van with these issues. From what another poster said, they do nothing with these cars, they buy them as is and sell as is. They do not check them out or go through any inspection. Stay away from these frauds. Don't get burnt like we did. read more

Great prices and fast friendly buying process. They have a large selection of vehicles and offer a laid back environment.

Horrible experience. Sold our family a mini van knowing it had multiple problems. Had to pay $1000+ in repairs a week after we bought it. Horrible customer service as well. Did not return any calls or emails about concerns we had after purchasing. Really beware buying any vehicle from them. Would not recommend at all. read more

I would never recommend anyone to buy a car here! I pay my car note on time and I have full coverage insurance! I woke up this morning for work and my car was gone! I asked them why they tow my car and they said because I didn't have any insurance which was a lie. I fax my insurance over and went and got my car back. The staff is very unprofessional and rude. Their employees working their brag about towing people cars on Facebook. It's a disgusting company with disgusting employees! read more

I drove 45 minutes from Dayton to Cincinnati for a specific car. I made sure to speak with the manager (Terry) about the APR available to me beforehand. I wanted to avoid wasting my time if they were going to offer the 11.25% I had been quoted with internet lenders - a number I specifically stated was too high for me. I was told over the phone that with my decent credit score, I could get around 6.8%. Great. I made the drive, fully intending to purchase the car. The salesman and Terry were both very nice. However, when he went to run the numbers - suddenly 11.99% was offered, with monthly payments out of my comfortable price range. Apparently, over the phone, he gave me a quote based on my credit score - which got me in the door. I did not qualify for the rate once a deeper check was performed by their lender. I was surprised and annoyed by the bait and switch. The salesman and Terry did their best to explain why this was happening, and tried to convince me to take the high interest rate. I was not convinced. As a last effort, they brought over a man with a Russian accent (I can't recall his name.) This man was abrasive, curt, and condescended to me like I was a child. He spoke to me like I was stupid not to take the deal and that frankly, I should be so lucky. I was so offended that I stood up and walked out. I would not recommend this dealership to anyone, especially women attempting to purchase a car alone. I don't know why they thought that attempting to strong-arm potential customers would work. I was going to suggest looking at a vehicle in a lower price range, so I could have monthly payments I was comfortable with. But once they brought in the world's worst ringer, I was out of there. Avoid this dealership. read more

Great place with great people! Awesome deals with a fast and easy buying process! Lots of cars with a variety to choose from. If you are looking for a used car they more than likely will have it. Everything from basic cars to luxury cars. read more

Horrible customer service, messages directly from the dealership about a vehicle I was looking for had numerous misspellings and some words were barely legible. They loosely describe vehicles so you will go to the dealership. Once you're at the location they will mention that features listed online don't actually work, such as AC. Some vehicles aren't safe to drive off the lot due to neglect in safety checks, dry-rotted tires aren't road worthy. This company does not want to work with you on pricing even if the car sits on the lot unsold for over a month with multiple problems. I do not recommend this dealership, there are plenty of better dealerships in the Cincy area with great offers. For your physical and monetary safety, do not buy here. read more

I seen a really nice 2017 ford fiesta at NW automotive group.I went ahead and filled out an application for the car and i received a call from them the next day. so I'm speaking to a younger guy on the phone and his name is Dean, so he proceeded to invite me to the lot to check out the car.I told him before I drive out there I need you to know I'm not working right now I'm on unemployment at the moment due to the pandemic, so chances are I'm not going to be able to be approved. He says "oh okay that's no problem, we work with people who are on unemployment all the time." so i took his word and I made the hour drive it took to get there, so I get to the lot and they were all very nice people looking to help me as much as they could. i asked for Dean and he let me test drive the car. we get back and I really liked it so he took me back in the building and we started the paper work and during the process of the paper work he tells me Im not eligible for the car, NOT because of my credit score is not good enough because my credit is in really good shape but the reason was because i am not working and I'm on unemployment..........WTF?! RIGHT? so this happened AFTER I had ALREADY explained to him on the phone before I got there I 'm temporarily unemployed! I look back I shouldn't have even filled out the application but i refuse to take blame for this! BUT HOLD ON, IT GETS BETTER! after being told I'm not eligible for the car he says " well hold on, I can get you into focus that's the same year if you have a thousand dollars down and your car as a trade in". I did not have a thousand dollars with me, and they only wanted to give me $700 for my trade in. He says if I were you i would go home and try to sell your car on facebook marketplace and if you can come in here tomorrow with 1500-1700 bucks i can get you in that focus tomorrow". so I went home and took his advice and sold my car thinking i was going to get the 2017 focus. I called as soon as I was done filling paper work for selling my old car and he says "I'm sorry but since you don't have a job i cant finance a car."....... like for real dude?! why in the hell would you tell someone that you know is already kind of struggling to go home and sell their only vehicle they have if you can't for sure get them in to the vehicle you said you could for sure give them. Now i don't have a car. I AM BEYOND pissed and disappointed! I'm giving this place a 1 star rating! If that is how you guys do business I don't know how you stay open. read more