I had a wonderful experience with NVR Mortgage!!! We experienced some bumps in the road but if it were not for Jill Mendoza and Brandy Brown i would have given up early on in the process! The whole process started off pretty smoothe and fun, from picking our lot and deciding on interior details to seeing the start of construction. All the documents that were needed For underwriting was not needed a million times like i hear from other homebuyers with the exception of maybe 1 or 2 at the end of the roller coaster ride. We were soo excited until little things started popping up on our credit report that had already been deleted. Considering that our credit report was not exactly fantastic, the small things made a huge impact on our credit score. Of course these things decided to show up when an LQI report was going to be pulled to make sure nothing new popped up. So we were left with having to wait for another score update to repull credit,a few times, to get us where we needed to be again in order qualify again for the loan that was already approved! This really messed us up and delayed our closing so we were crushed because we had already done our pre-closing walkthrough and was just ready to get this over with! So once we got through that hurdle and was approved again we had some conditions to get approved, simple things like updated Paystubs and letter for an old judgement that just was not enough proof for UW lol but it got handled after i begged and fave a sob story to the company i paid to fax the more detailed form to us. All was good but there was always a "but"..so UW excepted the letter for the judgement but i was short $50 dollars in my reserves!! I was seriously so done with this because I was staying at a hotel paying so much money and 50 bucks was an issue..man was i mad! But anyhow the 50 was needed regardless of how mad i was so i gave the 50 dollars, i called the law office and got my closing date and time and while we were at the bank about to wire our money we got another disappointment call about a date on a form that i did wrong so we were not going to be able to close that day! Talk about going through a million differnt emotions in a matter of a few hours! My poor loan officer Jill was doing everything in her power to make things work and Brandy was so stressed getting paperwork finished to be sent that day! We were just all so exhausted at that point. We got to the law office to sign our closing papers and the first thing the lady says is "we received your wire but not NVR's yet so if it is not here by the time we finish siging you cant have your keys" We prayed so hard for it to get there and Thanks to the Lord it did! We grabbed those keys and left so quickly before they changed their minds!! Our closing date was for March 29 and we didnt close until May 26. But i guess that is just how it was meant to be. Im just so grateful that Jill and Brandy never gave up on us and always supported us and kept us encouraged! Any other mortgage company would have said bye to us a long time ago! If i ever have to do this again i would do it through NVR because they were all so compassionate and supportive from beginning to end. Wonderful people!! We are settled and love our new home! Thank you Jill Medoza and Brandy Brown, you guys rock! read more

At build we mentioned windows being unlevel and they denied it and said they would look and take care of it and didn't.  The window finally cracked, and we came in with levels to confirm that the windows had been fixed. At walkthrough someone misplaced a ladder and it fell on me causing a laceration on my back. My babies were with me and we could have been killed. Then we move in and we have a huge punch list, which when addressed the issues are made worse due to lack of workmanship and incompetent Workers It is a year later and warranty is done, and they have not fixed the items. They have caused tremendous stress and chaos in my home and do not take ownership. The last thing we found is a foundation issue. Our walls are exposed you can see light at the bottom where the floor meets the wall. Water, air, bugs all kinds of things can come through the hole. It's affecting my electrical bill. They've unknowingly recorded us in our home. The last subcontractor slammed our home door because he was upset that he had installed damaged items after the second time it was being replaced and we asked him to remove it. The list is completely overwhelming to say the least. As of 4/8/21 we noticed the shingles on our roof loose. We also have the following issues: Crackling floors upstairs Unstable middle banister upstairs Carpet coming apart Unlevel walls, ceiling, granite, vanity, toilets No padding on the second floor carpet where carpet meets the wall Wrong door brackets and bent brackets Inconsistent paint color Mailbox installed without concrete Showers cracked Kitchen cabinets with water damage Doors sticking Walls exposed to the exterior Unfinished walls Upstairs We've reached out S.C. Department of Labor, Licensing and Regulation 110 Centerview Drive, Columbia, S.C. 29210 which is now investigating Ryan Homes. If you have experienced any issues I highly recommend you reach out as well. Twitter: @SCDLLR Facebook: @SCLLR Website: www.llr.sc.gov Services: Flooring, Paint indoors, Repair drywall, Install drywall, Design, Install flooring, Garages, Landscaping, Repair flooring, General repairs & maintenance read more

It is not very often that I spend time writing a review; if I am doing that, I must have genuinely liked the service or product. When buying a Ryan Home house, we went with their in-house mortgage processing company, NVR Mortgage, and we are glad that we did that. Our Loan Originator, Jeremy Smith, is one of the very few people who not only knows the mortgage business like the back of his hand, but is supremely laser-focused on customer service and experience. He made sure that he stayed alongside us from the start of the process, all the way till closing, answering all our questions patiently and professionally. We locked at a time when the mortgage rates were going up and he was very helpful in constantly letting us know when the rates were fluctuating and when it was a good time to lock it in. Since this was our first mortgage, we were very unsure about the loan terms and the mortgage industry jargon - points and rates, credits and different types of fees. Jeremy very patiently helped us navigate the maze, letting us know the options and monthly costs for each kind of loan. The service we received from Jeremy was simply outstanding. If you are going with NVR Mortgage, and Jeremy is your Loan Originator, you can rest assured that you are in good hands. read more

Jeremy made my home process buying smooth. Jeremy kept in touch, was patient, responded to emails quickly and provided me with alternate phone numbers if I needed him . Jeremy built my trust back with his company. Jeremy inherited my account and complaints because of another loan originator had not returned my calls or emails for several months. I was on my way to finance with another company until Jeremy reached out. Jeremy ensured me that my he would personally answer any concerns or questions I had. Also, said he would make things right and would work in the best interest. Jeremy did just that!!! He even answered my calls on his day off. After we sealed the deal Jeremy called a few days later to check on the moving process. I felt like I wasn't just a client, but a friend. It's nice to work with people who are honest, work in the clients behalf and has a heart. Thank You Jeremy for all your hard work!!! I love my new home.!!!! read more

I worked with NVR to purchase my first home! Buying a home was definitely a stressful adventure however NVR made it easy and simple! They worked with me from start to finish. They educated me about all the different types of loans to help me choose the best one for me. My Loan Officer, Grayson George, was the best! From our first meeting until the loan was completed, he was always available to answer all the questions that I had thought of along the way. When there was something that needed to be communicated to me, he made sure to contact me in a timely manner. He listened and learned what I needed and worked with me to figure out the best loan for me. I would highly recommend Grayson! Everyone at NVR was extremely helpful and diligent to get my loan finalized as I had a time restraint to be out of my prior home. NVR Mortgage is a company that cares about their customers and goes out of their way to make them happy! read more

Lori and Tammy at NVR Mortgage in Matthews, NC were outstanding. They actually returned all of our calls! They each called us to make sure we knew each and every step throughout the mortgage process. We do not usually get this kind of service when applying for a home loan. They were cheerful and friendly, and the process was fairly painless. Even when we had one slight challenge, Lori was able to get it resolved in no time. We would recommend Lori and Tammy to anyone looking for professionalism, easy communication, knowledge of the business, and ease in dealing with all of the ins and outs of the mortgage process. They even came to our closing. We did not even expect it, but there they were. They went above and beyond what we expected, and we would definitely use them again! read more

We waited 22 years for our first home and we cannot be happier with the service we received from NVR from the sales department with Ryan and Leslie to Thomas taking pride in every detail to make our home perfect for our family. I imagine that the process to buy a house have to be a bit difficult but we were blessed to have Jill and Brandy working for us. These ladies are superwoman. They are always on top of everything. Answer phone calls and emails even on their personal time. They made the process a real one but very smooth. Thank you doesn't cover it. These people are amazing and real. Thank you NVR Mortgage. Will definitely recommend to friends and family. God bless. read more

Lia and Terri at NVR were wonderful. I was very hesitant to use them because I am a loan officer myself, I know loans like the back of my hand. I doubted the competitiveness of the offer and customer service. However, everything went so smoothly, and I got a great deal. No document was ever requested twice, it was not a lot of documents, we closed on time, loan officer and processor were very sweet and responsive. The customer service was great to the point that I am willing to write a positive review for a company that is a competitor of mine ;) Thank you Lia and Terri! read more

Jill Mendoza at NVR was a delight to work with! She made everything so easy to understand and follow. She is very courteous, professional, patient and eager to help you. I loved working with her through the course of my loan process. Even after the loan process went through fine, Jill followed-up to ensure that I do not have any outstanding questions or concerns that were not addressed. Working with Jill Mendoza had been such an exceptional experience. She went above and beyond with her service. If I could give her 10 on 5, I will do that! read more

Thanks Heather Mack and Jill Mendoza. My experience with NVR was nothing short of exceptional. Heather, Heather, Heather, what would I have done without you...Thanks for helping me keep my sanity during this process....I miss our DAILY phone calls(LOL) and you were always there to keep me smiling even through my frustration. The team at NVR went above and beyond to get things in order for a smooth and timely closing. It was a pleasure dealing with NVR, They treated us like we were more than just a customer, they treated us like family. read more

Had a great experience working with NVR from start to finish. They were quick to return calls, proactive with reaching out throughout the process, and got us from contract to closing in a very short amount of time. Laurie Hutton is great to work with and Ryan Skea helped to keep the process moving along when documents were due. As a first time home buyer, the process was still a headache but this group did everything they possibly could to make it as smooth as possible. read more

We worked with Hailey Erny as our loan processor on our new home purchase from May - August 2017. She was amazing and made the process so easy! She even took the time to attend our loan closing. We never had any delays or issues, and I fully atrribute that to Hailey's dedication. As someone who works in the lending industry as well, I could tell she was very knowledgeable and really cared for her customers. Hailey is a great asset to NVR Mortgage! read more

This was our first Ryan Homes/NVR mortgage experience. Heather Mack and Laurie Hutton (both from NVR Mortgage) were great. They both tried to make everything as easy as possible, especially since we were conducting business from over 500 miles away. They answered all of our questions and were always kind and patient. They both made time to meet us at our closing. It really meant a lot to have their friendly support. Thank you, Heather and Laurie!! read more

I had an awesome experience will Jill Mendoza and Tara Todd!! We were first time home buyers and didn't know what to expect. Jill made the process easy and always went above and beyond to make sure all our questions and concerns were addressed. She is genuine, honest and really cares about her clients. She made me feel very comfortable with our decision using nvr mortgage. I Would recommend Jill in a heart beat to my friends or a family member!!! read more

My husband and I were extremely pleased with our entire loan process. The level of professionalism and courtesy extended to us by Brandy Brown and Jill Mendoza was above and beyond our expectations. In spite of a few challenges with Cabarrus County, we were in absolute good hands with Brandy and Jill. I would not hesitate to refer NVR Mortgage, in particular these two ladies, to any of my friends and family members for their financial needs. read more

We recently purchased a home in 2015 with Ryan Homes. NVR Mortgage was the company that processed our loan. I was greatly impressed with their knowledge, how friendly the entire staff was and how timely they were. Any question we had was answered/resolved within 24 hours or less. They made the process so easy. Michelle Heffner even calmed my life partner off the edge once or twice. They truly are a great group of people to work with. read more

Buying a home can be stressfull but NVR made it as easy and painless as it could be. Shannon Wright is the best the business has to offer. Her and the NVR staff went above and beyound what I ever expected a mortgage company to do. Not only do they answer all your questions, they answer them with honestly. They put to rest any doubts that my wife and I had. hands down the best mortgage compnay I have ever had the PLEASURE of dealing with. read more

NVR mortgage makes the house buying process easy. They make you feel comfortable and are very responsive to any questions or concerns. As the time got closer to our closing date with Ryan Homes, they were very good at coordinating with the underwriter on open issues and putting us in touch with the closing agency. Everything was very smooth. What a great bunch of people to work with. We highly recommend Jill and Brandy. Thank You! read more

Had the pleasure of working with Ryan Skea at NVR as a part of my first home buying process. He was extremely helpful and prompt in responses. Could tell that his goal was to ensure clients are given timely responses and are satisfied with the services. My first time with anything related to mortgage loans and home buying and NVR made it smooth for me. Happy to have worked with the NVR team and specifically Ryan Skea. read more