Never again! I just purchased the deluxe exterior wash. My car is still wet, my rims are still…read moredirty, my tires haven't been shined. Damn. I will not be returning.

The guy asked me five times to upgrade. I said NO five times finally I was about to just say if the…read morecar wash at the end he said OK fine I can understand, asking me one time but five times it was just way too aggressive to upgrade my car wash. Just these people are way too aggressive made me feel uncomfortable and angry.

Quick and easy and affordable, only thing is I would've like to see the menu a bit sooner, and I…read morewasn't sure what I wanted until I got up there and then there was someone behind me so I didn't want to be in the way so I just picked the exterior special which is the wash and then the employees dry the car off by hand which comes in at $24 which is about normal these days.

Sooo, I went to Autobell Carwash in Nokesville Va yesterday. They damaged my front left rim. The…read moreperson who caused the damage never said anything to me. She was the person who directed me to get onto the track. But the guy who cleaned my car afterwards pointed it out to me. And told me to come back today to talk to the manager about the damage. Now they're trying to say that it's not their fault. And they are also saying that even if it was their fault, they won't pay for the replacement because it was not factory original part. So I just wanna let you guys know.

Service at the Route 29 Gainesville Flagship has gone downhill compared to other locations. I pay…read more$39.99/month for the Deluxe Exterior, yet my car is never dried properly, doors aren't wiped, and I often leave with water spots. Staff give me a hard time about using the lane, and their attitude makes customers feel uncomfortable. This location used to be excellent under the previous manager, Ihab, who was professional and cared about customer service. Since he left, the experience has been disappointing. Management and staff here need better training on both customer service and professionalism.

I don't know why I keep paying to get my inside done. They do a HORRIBLE job every single time…read more Mats are still completely dirty and they weren't put in right, about hanging out my door. Seats still dirty, what did I pay 15.00 for???? The service is absolutely horrible. I told my husband he needs to cancel our membership. This place went completely downhill since Flagship took over.

Great quality fuel, great food at reasonable prices and friendly staff. Most food orders are ready…read morein a few minutes, except when there is a large crowd of customers waiting for their food orders at the same time.

After an hour in the Jiffy Lube Live parking lot, trying to leave after the Pitbull show, I really…read morehad to pee. Seems like many people from the show were here, picking up snacks and such. I would suspect this happens after most concerts, so it baffled me to discover that the store was in disarray as the floors were being clean. Yes, it was after midnight, but if you know a bunch of people are gonna show up soon, maybe wait until after the rush to break out the zamboni? I felt like I was being chased around the store. Also, A man with several mops was blocking the way to the bathroom and told a coworker to "look out! Rookie driver!" Excuse me sir, but I have been driving my wheelchair far longer than you'd like to understand. I am far from a rookie, and I didn't come close to crashing into anything or anyone. How about you move the hell out of the way? Neither of these wise gentlemen could bother to hold open the bathroom door, as they were too busy having a chuckle. Jeremy had to basically climb over me and these men, with their equipment, to get the door. Then there was someone in the accessible stall, making phone calls. I know this because the phone was on speaker, and the call was being forwarded. Look, I understand that people prefer the larger stall, but I shouldn't have to flash my ass at strangers cuz you've got calls to make. Have some consideration. After all that, we didn't buy anything cuz all we wanted to do was get away from this demented store and these late night people.

Glad to have stopped here. Needed a break Christmas shopping. Good prices on 87 octane. That alone…read morehelps what's left of my wallet. Definitely grateful for decent coffee, and a MTO sandwich. Fairly busy location. Yet it is convenient to major roads. Clean bathrooms and polite staff. Like that it's close to Cabela's and other area attractions. Good employees keep it looking sharp. Their candy prices have gone up. They aren't alone on this. It's a convenience store after all.

Every single time I come to this store, the staff is always greeting me with a smile, welcome and…read morethank you. I usually stop by every day for a frozen hot chocolate and Bert and Aron always make it to perfection!! They are always kind to every customer they come across and deserve a big thank you of appreciation!!!!

My wife took our Toyota Sienna there for their standard service safety inspection. When she came…read morehome, she told me the vehicle was acting funny because the doors would malfunction. Being a DIYer for our vehicles I popped the hood and immediately noticed the battery was out of place - the wing nut that secures the hold-down bar / J-hook was missing so the battery slid around freely. For those who know what I'm talking about, in order for this to happen the wing nut / washer has to be deliberately loosened with a socket wrench on to remove - it's not something that comes loose and pops off easily. Not pointing fingers, but I have concerns for sure. 1 - why does the battery hold down bar need to be tampered with? 2 - I torqued that bolt to OEM standards + installed the battery myself a few weeks before and then checked on it personally just to make sure things were good a few days before this safety inspection, so definitely didn't come off on its own. 3 - if this was an honest mistake, again, what are you doing tampering with the battery hold down bar for a safety inspection? Did you think it would disconnect before my wife drove off so you could score extra $$$ on maintenance repairs? While the service and price here are comparable to other gas stations in the area, this place certainly has lost my trust - I will be steering well clear of this place; don't want them under the hood for anything and have told everyone in my DIY crew about it.

I use apps for everything these days. Even to pay. I ran off and forgot my wallet this morning. I…read morewanted to get some gas and this was the closet station. I wanted to use their car wash as it is now open consistently. So I found out about the Shell app. I downloaded it. Entered a virtual card into the wallet of that app that had a spending limit on it. My car never holds more than $40 even when close to empty even with today's high gas prices. So I set up the payment in the app for $60 as the maximum purchase (again I wanted to get the $13 car wash I think it is). It said there was a problem. I lowered the max purchase in the Shell app to $40. Again it said there was a problem. So I just left as I had enough gas to get back home even though it was below a quarter of a tank and who knows what accident and road construction would have be sitting for 30 minutes or longer. I received texts saying that Shell pinged my purchased limit card for $100 each of the two times I tried the Shell app at the station which would require me to increase the max purchase for that card to use it virtually. So why ask for your max purchase if you are going to preauth for $100? Why not just say we are going to preauth for $100 no matter what? Someone at Shell needs to go to mgmt school. Too many mgmt issues over the last year

I've been a loyal monthly member with multiple vehicles for years, but this morning's experience at…read moreFlagship Carwash was the last straw. I arrived at 7:50 AM, waited 10 minutes to get in, another 10 to be scanned in, only to be told at the wash entrance that my license plate didn't match the system. Turns out they still had my wife's old Tesla linked to the new plate; their system error. Instead of resolving it professionally, the staff member Omar escalated the situation and even called the police because I refused to leave without clarification. Completely unacceptable. Canceled my membership on the spot. Worst experience I've ever had here.

I thoroughly enjoy each of my visits to Flagship. The Neutral gear car wash portion is relaxing to…read moreme; I wish it was longer! Afterwards, I've never had to wait for a car port to dry and vacuum my car, and I appreciate that aspect. The docking of a star can be attributed to me wanting the vacuum power to be more forceful/strong, but it still gets the job done with a little elbow grease. The Flagship brand tends to attract such nice customers, I don't always strike up a conversation with whomever I'm next to, but when someone engages with me, it's always welcomed. The latest attendant I worked with, Michael W. was very pleasant, knowledgeable, and patient with my many questions. I believe all the attendants are equally as friendly, but I do appreciate Michael W. for his explanations from my last visit. I always look forward to getting my car washed and I'm no longer gatekeeping.

Oh my goodness where to begin!! This past weekend I went to the VA Gold Cup and my car looks like I…read morewent mudding. There was mud every where....on the door, in the door, on the seats, behind the seat and all around it. Pete and Brian came to my office cleaned it up and made it look brand new in an hour. I was so happy that I almost started crying once I saw my car. They provided excellent professional service from the time I called to make the initial inquiry until the car was back in my possession. My only regret was not taking before pictures.

Called this company to help me with a 2004 Honda Pilot in desperate need of cleaning I didn't have…read morehigh expectations due to its age and the wear and tear from pets, children, and grandkids over the years, and because we had barely touched it during COVID. But wow wow wow it looked beautiful. Been keeping it up ever since. Cannot recommend them highly enough!!! The entire experience was excellent from the initial phone call to the finished product - and for grins, the price was more than reasonable.

I thought my car was already clean when Jason came to detail it. Four hours later it was absolutely…read moresparkling like it just came off of the dealer's lot. No swirl marks like you'd get at an automatic car wash, no missed spots in the interior or exterior, and excellent attention to all the details. I almost hate to drive it now for fear of getting it dirty!

They did an awesome job on my Honda Civic and Ford Expedition!! I never in a million years thought…read moremy 15 year old Honda could look brand new on the inside. They are in hi demand because of the quality of work, so book early because they book up fast.

Don't know what has happened to their car wash. It is terrible. It does not clean my car totally…read more Large dirt streaks left here and there especially on the trunk back bumper area. Just a wast of time and money.

Looks like the gas station is running a scam. They charge a pre-authorize my card but I canceled…read morethe transaction but they're not able to provide you any receipt to show my bank. so now I have to wait 10 days to get $100 back Because nobody can provide me any kind of documentation that I voided my transaction I didn't get gas from them but yet they took my money sick