Awful customer service. So many shoddy workmanship that was discovered after move in. Requested warranty online, never phone call back. Delay delay delay and then sorry no longer under warranty. Poor quality. Dryer vent is vented up through Laundry Room ceiling to second floor and vented out the ROOF! To make matters worse, it is the wrong vent installed. Had to have professional vent cleaner come unclog the vent and soooooo close to a fire. When we called NV homes they told us we were out of warranty to go to Angies list. WHAT???? It was almost a fire. The lint that was removed was black! How would we know it was the wrong vent!!??? All of our neighbors have a different vent. Oh and the neighbor with the same house as ours has the vent going out on the first floor. Stay away. All good when they are selling...... then downhill. read more

First night in our new house, a leak in the kitchen. NV sends a plumber who tells us the plumbing is not installed correctly. Cabinet inside ruined. NV fix just put a piece of plywood over damaged cabinet. Moved into a home with 2/3 tile done backsplash kitchen, over a month later installation, however, the work was horrible. The cabinets installation is poor to put it mildly And Cabinets from manufacturer should have never been installed they were so poorly constructed, even the color on the moldings was uneven or not there at all Thermostats were not only installed the wrong ones but installed improperly Heating unit outside was recalled within three months of owning home that process was horrific. Site managers are terrible. Drywall Wayne Drywall worst contractor ever. From major dents in the walls so uneven, nail pops over and over again. Ceilings needed repairs as well. The Drywall repairs were never done properly. Paint all over everything messiest painters or no paint at all in some spots in bathrooms. Flooring on stairs staining ie painting had to be redone and that needed to be redone porch roof not installed properly. Lights either. Bathroom grout not done properly in all bathrooms. Tub in the upstairs bathroom drain was not installed properly Mechanisms to deal with warranty issues are unacceptable at best. Would never by a NV again. Buyer beware. I understand Supply chain issues and lack of staff, however dealing with NV was so stressful not worth it and they did not ever do a good job ever. 1. Do not close unless you have the home inspected and they fix everything prior to close! They wanted us to close on a house that they had registered the street name improperly with the county, we would have had no utilities. While their claim at the end was that would have not happened. I spoke with all utility companies and they disagreed. I take their word over NV. Getting this fixed took way longer than it should have. read more

We are 90% satisfied with NVR Homes and home construction and results. But Buyers should have their orientation the day before settlement date so they are not rushed and can make sure all inside and outside work is completed. Hire your own pre-settlement Home Inspector. And have a list of local Contractors ready as NVR upgrades are very expensive as under counter lighting at $700? Buyer Beware as NVR Homes sells new homes by volume and customers need NVR Home work completed and be satisfied with what they wanted prior to settlement. read more

stay as far away as possible. Unprofessional staff, nonresponse to emails and communications. Substandard workmanship.

Worst built homes in the country. Inferior products, unskilled builders.