I made an inquiry to Undercover Outdoors, Inc about a cover for my existing pergola. Had a sales…read morerep visit and I identified the exact product I needed. The Sales Rep said he would get me a price quote. That was over 4 weeks ago! My phone calls and email inquiries have not been responded to! I even left message for a call from their corporate office. No response! Absolutely TERRIBLE customer service! I also contacted the company who manufactured the product I was interested in, Roll-Flex. They weren't helpful in getting me a price quote from Undercover Outdoors or connecting me with other local distributors of the product! I guess both companies do need business! Very disappointing. I don't recommend either company!

I have been trying for months (since may) to schedule a service call. Specifically getting an…read moreawning I purchased from them previously reinstalled back onto my home. I can understand being in a catch up mode due to covid but going on 4 months, of false promises, not returning phone calls, calls going to VM and never being returned. I have serious doubts about this business and its lack of customer service. They are none responsive. I called the Durasol Systems in Middletown, NY to ask if they could recommend some other company who installs these awnings. I told them of my issue and they were aware of it as they have received other complaints. Save yourself a lot of time and aggravation. Shop elsewhere.

Every aspect of their service and the quality of their work make them my "go to" awning company.read more

I bought 2 awnings from Universal Awnings and both times I was blown away with the quality and the…read moreprofessionalism. The owner Havier will make sure you get what you want. He's very busy because he's good at what he does but if you give time you will not be disappointed.

Came in to purchase a used vehicle for my son. Uzi helped us out from beginning to end in the…read morepurchasing process and am surprised how quickly we were in and out with the new car as we didn't wait hours as it typically takes at other dealers. Definitely recommend coming to see Uzi at Elgin Dodge-Jeep.

My entire experience with this company from start to finish was amazing. Not only did they provide…read moreus with a quality business sign--but they also delivered exceptional customer service. Big shout out and thank you to Ryan, our graphic designer, for all his help throughout each stage of the process. If you're looking for a timely, professional, fair-priced company to create a quality business sign, look no further!

This experience was great from beginning to end! Joe, from Shading Solutions contacted me, we made…read morean appointment. He was accommodating with my schedule and showed up on time- actually early! We talked, he shared the history of the company (30 yrs in business, I remember correctly) and reviewed what we were hoping to replace- he showed me what Shading Solutions could do- measured, twice, and we were on our way. The date he told me to anticipate our awnings should be delivered and one week before, contacted me to say we are on schedule! The awnings were delivered and we set a date for installation. The day before, Kurt Lamothe, the installer, came to look at the awnings and to check out the job site, impressive! Not waiting for 'day of ' - being proactive shows professionalism ~ so appreciated in this day! The installers show up, again, professional and friendly and EARLY! Again, I was impressed because as they're installing, Joe, my sales guy, shows up just to make sure all is going well and that I was satisfied. He even texted me after to say there is a windy storm rolling in so make sure to roll up the awnings as they were just installed. The guys picked up all the wrappings and left not one piece behind. Oh- and the price was fair, no hard sell or upsell. Will post pics later ~ but we are VERY satisfied to find a company and people who are professional and are great at their jobs! Thanks Joe, Kurt, Kurt Jr and Cliff (?) I apologize if I got the name wrong!

From the owner: Shading Solutions Group will furnish and install outdoor shade structures like maintenance-free,…read morealuminum pergolas, retractable awnings, aluminum awnings, commercial aluminum canopies, aluminum patio covers, and exterior window and door security screens/window guards.

Outstanding work Shine-Awn did. They came out and gave us an estimate and told us how they were…read moregoing to wash it and repair the slates to one of them. We had about 5 of them, and they uninstalled the 5 awnings and held them for us until we finished our house painting. The crew was great, and the person I forget his name, was great to talk to. They used the holder around the ladder to make sure it does not hit the house or gutter. They really know how to gel with customers and guaranteed the work will be done correctly. They came back today and installed the washed awnings and repaired the one, and did it in a clean fashion. Fast, efficient, and they really know how to treat their customers. I recommend anyone who needs awnings cleaned and repaired, they will get the job done. The price was good too, and they were honest. Highly recommend Shine-Awn.

Customer for 30 years at home and business, Jerry is great. High quality Sunbrella product.read more

Do not do it. He will sell you a dream that everything will be fine. They will be late. They…read morewill not show up. They will ask for more of a deposit during the build out. They will not show up when there are issues. They will not warranty your product. $6k awning lasted less than 1.5 years. Issues started immediately when it was installed. Again failure to show up, correct issues and no communication. If they say they will do something, they will not do what is promised. I second guessed the reviews and did it anyway. Wow I made. $6k mistake!!!! If you would like photos or more insight please message me.

Daniel is a joke. STAY AWAY. Not sure about his work quality, because he NEVER showed up. He gave…read moreme a price and told me for several weeks that he would be at site. He even went as far as telling me he was on site and found out he wasn't. This was a subcontract job for a big customer of ours and they were very upset with us as a result. Unreliable, unprofessional.

Terrible customer service. Getting in touch with this business is a challenge--they rarely answer…read morethe phone, and when they do, I've been placed on hold for long periods with no follow-up. What's worse is the inconsistent and misleading pricing. I was quoted one price over the phone, then given a completely different price during my first visit, and yet another price later on--for the exact same product. It felt like I was being strung along and not given honest information. I no longer trust this business and wouldn't recommend it to others. It shouldn't be this hard to get clear, respectful, and reliable service.

I had a positive experience with their services. The fact that they attended me nicely, showed…read moredifferent designs, and explained the options well is a good sign of their customer service. I'm satisfied enough to select and order an awning for my house . They need improvement in setting . The space is good , they can improve ambiance .

I had a great experience. Andrew and his team replaced my old front door awning with a new one…read more The work was done well and promptly. I recommend them.

I contacted this company because I had one metal railing post that was rusted and posed a safety…read morehazard. It was expertly replaced a few days later for a fair price. The owner offered me different options for repairing, refinishing and replacing my railings so that I could choose the option that best suited my needs and budget.