Convenient that you can check in and fill out paperwork online. However waiting 2 hours with an…read moreappointment is insane. Waited an hour for initial seen and then waited another hour to receive a simple test result.

"Friendly and fast service on a Sunday night. The office was clean, and the staff was knowledgeable…read moreand efficient. The NPC who helped me was excellent--clearly very experienced. She not only asked all the right questions but also explained everything in a way that was easy to understand. Great experience overall!"

I've been trying to get a reimbursement for 8 months. They use all kinds of excuses: They can't…read morefind it, I need to send in more paperwork, they will check on it and never get back to me, I need to call a different number or department. And when they can't answer the question, they put me back to start the call all over. I ask for a supervisor and they say they can handle the call. I spend another half hour with them trying to figure it out and telling me the same things: They can't find it, etc. I'm supposed to answer a survey -- but I've waited on the line and I never get the survey. (I think the surveys are dumb anyway - because if it is a bad experience the customer rep makes it so you can't get to the survey!!)

Optum Medical is the worst stay far from them. From their call centers to the offices to the…read moreDoctors they are flat out the worst. If you select them and get bad service or bad whatever you were warned.

Goodyear location ALLOWS for online appointments but when you show up for your CONFIRMED…read moreAPPOINTMENT the location is closed until further notice...and the kicker...all the other NEXTCARE locations can not accommodate your confirmed appointment. Unbelievable!!

I came to Urgent Care because of a cough a few weeks ago and was told I had laryngitis and to drink…read morewater, come back if it gets worse. I came back because it got worse. I was questioned about why I was coming back to Urgent Care and not making an appointment with my doctor. This was after I waited in the waiting room for almost 40 minutes past my appointment time, then sat in the exam room waiting for another 20 minutes. I wasn't seen by a physician for over an hour. When I finally was seen, I couldn't get anything for my cough even though I explained that OTC meds aren't helping. This is a little ridiculous, especially when I made an appointment so I wouldn't have to sit around and wait.

Young female receptionist was rude; I asked if it was too late to be taken care of and she said "I…read morewouldn't be talking to you right now if it was too late". She then proceeded to blast TikToks heard audibly from the lobby. There was only 1 patient and they still took their sweet time only to refer us to Abrazo.

I guess you have to plan your emergency around their closing hours or they turn you away…read more Went here for a wound on my leg, I am diabetic so it is critical to be seen. They close at 5:00 and I got their at 4:20 and was told they had no time slots for me available, only 2 other people in the facility. The moral of the story for this place is to plan your emergency around their hours and they will be happy to see you so they can leave promptly at 5:00pm. Welcome to the new health care system.

This place was useless. They saw me, charged me, and then referred me to the HOSPITAL after I got…read morebit/stung by something when taking down my patio umbrella. Two stars for the intake people who were great, fast. The NP or PA or whatever she was looked like I told her I saw a UFO when I was explaining what happened. She didn't even LOOK at my injury! This "urgent care" place can't even handle Arizona bug bites/stings? What a joke! We have scorpions here. Come on! Ended up going to a nearby store and asked their pharmacist. He was much more helpful. Also cost me much less than NextCare charged me and I felt better immediately. Don't bother!

I have been coming to NextCare Urgent Care in Litchfield Park since we moved to the area and, until…read moremy last couple of visits, had always had positive experiences. Unfortunately, after my most recent visit, I will not be returning. On Saturday evening around 7:15 p.m., I had a frightening near-choking incident while eating steak at a restaurant nearby. The piece of steak became lodged in my esophagus. I could breathe, but I was in pain and completely unable to swallow liquids. Having never experienced anything like this before, my husband, our friends and I had no idea what type of medical care was required. Because NextCare was directly across from the restaurant, we went there for help and guidance. We explained the situation to the receptionist, who went to speak with the provider. When the NP came out, it appeared she had been told that someone was actively choking--which is not what we had said. She immediately seemed irritated that the situation was different from what had apparently been relayed to her and commented that she had come out because she thought someone was choking. We explained again that I had a piece of steak stuck in my throat, could breathe but could not swallow anything, and simply asked whether this was something they could help with. Her response and demeanor were incredibly dismissive and condescending. She told us that she couldn't refuse to help me, but that they did not have the equipment necessary to treat a food bolus and that I needed to go somewhere that did. She repeatedly emphasized that she couldn't refuse care or tell us what to do, to the point that an already frightening situation became unnecessarily uncomfortable and embarrassing. I completely understand that an urgent care may not have the equipment or specialists necessary to remove an esophageal food bolus. That is not why I am leaving this review. A simple, compassionate response such as, "I'm sorry you're going through this. Unfortunately, we don't have the equipment here to safely treat this, and you need a higher level of care," would have been completely understandable. What I cannot understand is treating a frightened patient with irritation and contempt simply because they walked into the wrong level of medical facility while trying to figure out where to get help. Healthcare professionals encounter people who are scared, in pain and unfamiliar with the medical system every day. Compassion costs nothing. I left feeling embarrassed for having even walked through the door at a moment when I was genuinely frightened and needed guidance. I ultimately did require hospital care for the food bolus, which only reinforced that seeking medical attention was absolutely appropriate. Unfortunately, the way I was treated at NextCare during that process has permanently changed my opinion of a location my family had trusted for years. After this experience, we will be finding another urgent care for our family.

My wife and I joined Daisy Family Health just over a year ago when we had just moved to Phoenix…read morefrom Las Vegas. We did not have health insurance and the membership plan that Daisy offered allowed us to receive amazing healthcare at an affordable price. Angie Davis is the best primary care provider that we ever had. She is very professional and caring. Angie and Husband Jonny are so friendly and down to earth and they genuinely care about their patients. We highly recommend this Primary Care Practice to anyone who is looking for an amazing place to call home!

From the owner: Direct Primary Care Services with a natural touch. We are serving the greater Phoenix area…read more Direct primary care is a type of primary care billing and payment arrangement made between patients and medical providers, without sending claims to insurance providers. Why Choose Direct Primary Care? -Transparent and affordable pricing -Direct access to your personal provider -Relaxed, extended office visits -Virtual care by phone, email, or video chat -Small patient panel size means your provider can provide more personalized care -Exclusive members-only services -Top notch evidence based personalized care -Convenient care, when you need it. Same day/Next day visits available if you are sick.

The signs state all over the place that they accept walk ins. The only problem with that is they…read morehave you sign in to the kiosk and then it forces you to schedule an appointment on the kiosk. I walked in at 0840, they open at 0830, not a single soul in sight except one patient in progress and the kiosk is telling me that I have to wait until 3pm?! Ive tried multiple times trying to check in and its basically telling me without telling me that they do not accept walk ins. The people here might be great, but their system is garbage

I scheduled online for an exam, confirmed and did all the paper work- got there and WAITED 30 mins…read moreto be seen. Come to find out no one was there to see any patients, what is the point of scheduling online and wasting everyone's time. Horrible experience, I'm never coming back.

I had a great experience with Gabriela Flores, PA‑C. She was thorough, patient, and took the time…read moreto explain everything clearly. I felt listened to and never rushed. She has a calm, reassuring presence and made my visit much more comfortable. I appreciate her professionalism and the care she provided. Tiana, the medical assistant, was fantastic. She was friendly, efficient, and made the check‑in process smooth. She treated me with kindness and helped me feel comfortable during a stressful appointment. Great energy and very professional. Fernanda was extremely kind and professional during my visit. She handled everything smoothly and made me feel comfortable from start to finish. Her calm demeanor and attention to detail really stood out. She's an asset to the office.

My experience with this office has been nothing but unprofessional and disorganized. My boyfriend…read morecalled to schedule an initial appointment and was never told he needed to fast for the labs they planned to run. When we arrived, they charged us for an office visit just to take his vitals....nothing else could be done because he wasn't fasting. We had to reschedule and pay for a second visit, something that could have been completely avoided if the receptionist had given basic instructions during scheduling. When his bloodwork results came in, nobody contacted us. We had to call the office ourselves only to be told his vitamin D was low and that a prescription would be sent to his pharmacy. Weeks went by and the pharmacy had no record of anything being called in--in fact, he didn't even have an account there because the office never sent the prescription in the first place. When I reached out to the doctor, she told us to "just buy it over the counter because most insurances don't cover it." Insurance was never the issue!!! We simply wanted the prescription that THEY told us they were sending. When I asked what dosage is needed to take and what exactly to buy OTC, I received no response at all. This office lacks communication, organization, and basic patient care. Save yourself the frustration and go somewhere that actually values your time, money, and health.

The doctors are great as well as the care. The issue is the Front Office Lady. Please watch your…read morebills and ask to see it before paying. Turns out we've been paying for No Show Appts, even though we called days in advance to cancel. Also, she gives you paperwork to fill out "it's a survey on depression" and tells you that your insurance requires it, however, I called my insurance and they know nothing about it. Also, if you call in for an appt because your sick she tells you that you MUST stay in your car upon arrival, call and they will come get you. This lady will without a doubt create issues for Dr. Scherer going forward as your first point of contact is the front office, whether on the phone or in person. However, if you can get passed all this, than 100% you are in the best care possible. The medical team is awesome!

Dr. Scherer is a very good doctor. He is kind patient and very knowledgeable. He listens to my…read moreconcerns no matter how long it takes and never makes me feel rushed. He changed the diabetic med I was taking from a tier 3 to a generic. This new pill not only saves me a lot of money, my diabetic sugar levels have come down considerably. I found his staff to be extremely helpful and considerate. His receptionist handles check-in, appointments and referrals. She is very pleasant and efficient. I just don't understand the 1 and 2 star reviews.

Had such a great day at Revive Spa with my mom and sister! Everyone was so friendly and attentive…read morefrom the moment we arrived. The spa has tons of amenities, and you really only need to bring a bathing suit. We all got 50-minute massages, and my prenatal massage was amazing! They had special pillows that allowed me to comfortably lay on my stomach, which was especially nice while pregnant. We all loved our massages. Afterward, we enjoyed the jacuzzi and pool, ordered smoothies poolside, and then had lunch at the bistro. Everything was great, and the whole experience was so relaxing. Next time I'm definitely bringing a book so I can stay all day! Such a fun place to spend the day with my mom and sister. I'll definitely be back!

Revive Spa JW Marriott Phoenix Desert Ridge…read more Exceptional and Personal treatment from All Levels of service at the Revive Spa and Salon kicking off a very Special Birthday for our Mom & Grandma! Special Thanks to Angela, Sal, Tanya, Larisa, and Flor!