Post PT and Dr. Jia Li have continued to provide stellar service through the pandemic. I was seeing…read moreJia before the shutdown and I was able to continue therapy using virtual appointments. I was pleased with their smooth transition to virtual appointments. I am truly grateful and happy they're able to continue to safely service individuals in need. The office staff is also very helpful and attentive. I highly recommend this business!

Very professional office. Always on time and friendly. Physical Therapist-Brent has helped…read moretremendously with my problem. Highly recommend this office!

I was treated for six months by Kevin Ryan at Five Star Physical Therapy, and I want to thank him…read morefor the excellent care I received. I had a torn meniscus and went to PT before and then for several months after surgery. Kevin is so easy to work with - pleasant, knowledgeable, hands on, happy to explain as much as you want to know, and confident about his recommendations. He sees a wide range of people from young kids to older adults, and he seems to have a good time interacting with all of them (ie, he has a great bedside manner). It is also very easy to schedule or change appointments. You simply call and get a live, helpful person who quickly finds you an appointment (shocking!). The whole experience was excellent, and I have since referred two friends to Kevin who have also become fans. This was my first experience with PT, but my friends have seen several therapists over the years and think Kevin is the best of them.

I just finished up a course of physical therapy with Kevin Ryan at Five Star. I had a torn meniscus…read morein my right knee and at 69 years old I needed a lot of work to strengthen and stabilize my legs. I have never experienced physical therapy in the top notch methodology that Kevin uses. He was very thorough in making sure his course of therapy fits with what was shown in my medical report and my MRI. I will say that if you sign on with Kevin that you should be prepared to work. But, on the backend of the experience you will look back at where you came from and you will be AMAZED! Thank you Kevin for your expertise and direction. You're truly the best!

Received first round of gel shots. I was told I could go about my day as usual. Couldn't sleep…read moreand had to work from home due to the pain. Called the office and I never received a call back. Also asked for Drs note, which they didn't provide. I was contacted 5 days later with the excuse that they didn't have my number, although they could have sent me a message via the My Health app. Dr. did not offer any alternatives. I found out that gel shots are good for only 6 months, through their brochure. Dr mentioned none of this. If you're interested in paying through the nose and have bad service, go see them.

I can NOT believe the unprofessional woman I encountered here over the phone. I am I the worst pain…read moreof my life and made sure to let her know how severe. This lady said I could be seen today in the next hour, hangs up, calls back in 20, after getting my hopes up thinking this will be over with, to tell me " oops I scheduled you for today but we can't see you till Tuesday afternoon. MY BAD" like she just bumped into me on the street. I was in TEARS and she then took it upon herself to be so rude and disgusting when I brought it to her attention. I have never experienced someone so careless and rude in a healthcare office in my LIFE. You're better off going to Emerson down the road. These people clearly do not care about your pain relief or health.

I met Melissa DelRossi in the Spring of 2016 after surgery from a left foot talonavicular joint…read morefusion. It was a very difficult recovery and Melissa was so helpful getting me back to my normal activities that I sought her out again when I had a right shoulder rotator cuff tear and subsequent surgery in July 2017. PT Associates is out of network for me, but I knew that with the difficult road ahead (this was an unfortunate injury), I had to have Melissa as my physical therapist again. She is experienced, patient, perceptive, thoughtful and has a soothing calmness that made me comfortable. I had some problems, including frozen shoulder, so my recovery was long and painful. Melissa was always encouraging, but balanced in what my expectations should be and she was firm when she needed me to curb my activities. I am also impressed by her knowledge and ability to find innovative ways to help me move forward when I hit plateaus. I had my last appointment with Melissa today and am so grateful for her dedication to her patients. In closing, I would also like to mention that the entire staff at PT Associates was great. Chris was enormously helpful in so many ways. The office is quiet, clean, and welcoming.

I'm a personal trainer who sought Melissa DelRossi's help in November 2017 after a debilitating…read morehamstring tear. She was instrumental in decreasing my pain and swelling, advising me on next steps, and finding the right surgeon to reattach my hamstrings. After surgery I continued with PTAoC and worked with Melissa for nearly a year. Her positivity and good judgment saw me through small gains like fully straightening my leg and sitting upright to bigger ones like walking, stair climbing, and ultimately, exercise again. Her sense of humor and ability to connect could distract me from discomfort or focus me on exercise when each were needed. When my patience wore thin and I thought I would never be well again, Melissa reminded me with a calm and quiet confidence not to rush my healing or compare myself to others, but to do my best achieving my own goals. She never offered false hope about a quick recovery, but pointed out, time and again, how it was making me a better trainer. A year out from surgery I can say that it has, and every day I find opportunities to pay forward to my own clients the good lessons I learned in her care.

Been a great experience so far with both Pelvic Floor PT that I have seen…read more The customer service can be a little slower to get back to you though. Also no receptionist for you to call in case you were running late. The call center always has a long wait, at least 30-45 mins, so no point waiting or leaving VM if you want to tell your PT you are running late or if you have an urgent question/concern. Otherwise the experience with the PT was top notch. They have been thorough, knowledgeable and always enthusiastic to help me. The center is pretty big with pools, gym, various therapies. Lots of parking and also a nice area to sit outside while you wait, when the weather is good.

went to post-op hand therapy because they were the only ones my insurance would cover. after 5…read morevisits, the therapist stretched my wrist so far back it was sprained, swollen and extremely painful. I called them every day for a week to complain and ask what to do, but they never returned my phone call until 10 days later, when I had finally seen the surgeon again and he said not to go back to that hand therapist. my experience was the lowest of low, both the therapeutic and the lack of response from my phone calls. The practice does not answer the phone, and apparently they don't not listen to their messages either. I have complained and written letters to the billing office, and they insist on billing me for the visit where I was injured!

I don't know. Maybe bc I'm from New York so his attitude doesn't bother me. He's not the most…read morechatty guy but he knows what the heck he's doing. Totally saved my daughter when she was a toddler and now that she's an adult he's still completely on top of everything. I think he is 100 times better than someone else we used bc she was closer to our house. I would go to him just expect him to tell it to you straight.

Unfortunately it's irresponsible for him to continue seeing patients. He could continue research…read morebut his ability to communicate with patients has deteriorated. He could not answer simple questions like what the allergy scale is, if we should try other tree nuts, how we know if she outgrows her allergy, when to use the epi pen, etc. It made the whole process that much more overwhelming. He was mean to my daughters, and he even tried testing her skin test for allergens she doesn't have and not the ones she does have! The nurse wasn't knowledgeable about their mistake and didn't apologize. And then we all got colds from their filthy office.

My family have used Achieve several times over the years and they are all very professional,…read moreknowledgeable and they work with their clients in a very caring manner to Achieve quick results! They have a top notch Physical Therapy team.

Therapist in Plano had no clue on how to do a lymphatic drainage massage! Absolutely terrible...I'm…read moreextremely dissatisfied and disappointed Nataliya P.

Although it took me months to talk with someone who didn't steer me wrong, once I got hold of Tina…read moreshe was immensely helpful and everything fell into place. My doctor, Dr. Ting, is everything I could want in a doctor--knowledgeable, thorough, and compassionate. She really seems to care about her patients. I'm happy to be able to revise my review.