Booked me for an appointment BEFORE THEY WERE EVEN OPEN. Nobody showed up…read more Poor quality communication.

If you make an appointment here, expecting to see the "Best of Phoenix doctor", just forget about…read moreit! You'll be shoveled off to a "physician's assistant'. You will not get to see the "real doctor". Wouldn't you expect the MD of the office to personally do your first exam and then pass you off to a PA?? I did! Silly me! The only time I saw the MD was when I pulled up in the parking lot and saw him walking in the parking lot. Best of Phoenix MD???? No. Front office was great, nothing done about my insomnia. "Take some melatonin". Good luck!!!

To start I went here a year ago, trying to get care for Multiple Sclerosis and saw Dr. Koshorek,…read moreshe's cold very cold, and during one point I was having pain so bad I could not even stand up for 10 minutes without being in tears. Her response to that was for me to diet and exercise. My diet had never been discussed and while yes I'm heavy the reason why and why I can not lose weight (besides not being able to stand up for very long) was also never discuessed. So totally inappropriate response. Fast forward to today, last week I set up an appt as a referral from my PCP and sent a message then explaining I had been rediagnosed with MS and I needed a Dr to keep me on Tysabri could I pls switch to a video visit since I was a prior patient and are there any records that are needed. I also provided a letter from my current Dr with my diagnosis and all their information. TODAY I called in just to see if I could be switched to a video visit and after 20 minutes was sent to some Sonja person who launched into the messages from a year ago on and on about them and I was like right that was a year ago and yes I'm still unhappy with being told that MS pain is because I'm fat wouldn't you be? Sonja couldn't really let it go and relied on patient blaming and being patronizing explaining to me how Dr's work and that the Dr thought it might not be a good fit. I was like okay well my appt is in 2 days you couldn't have let me know this a week ago when I sent the message? Apparently no, even though Tysabri has to be prescribed every 4 weeks so I was already cutting it close. She continued to patient blame and I asked to speak to her supervisor in which she informed me she was the office manager and she would have a director call me, I won't hold my breath. I cancelled my appt it definitely isn't a good fit to fat shame and patient blame. TLDR : they don't care, they don't read their messages and they do not respond in a timely manner so you can get the CARE you need and deserve.

Dr. Koshorek is incredibly thorough with great "bedside" manner - one of my top two favorite…read moreproviders in town. The clinic may have an extended wait time for new patient scheduling, which is my only complaint. On the day of my appointment, everything from check-in to scheduling a follow-up was easy and professional.

This medical group does not have a user friendly way of contact. Not very personable.read more

Dr Natasha and the whole One Medical staff are fantastic. I have had different doctors around the…read morevalley and this office just really goes above and beyond. Dr Natasha takes the time to answer questions and address concerns. She is kind and has a sense of humor. The lab is amazing. The phlebotomist does the most painless blood draws I've ever experienced and results come back quickly. Dr Natasha also explains lab results through the messaging app which is much faster and more pleasant than other offices that take a "no news is good news approach." Also, the app is great. I've used it a couple of times and it has saved me some visits to urgent care.

Amazing Physician, so very glad to find her!! Knowledgeable, pleasant, gives her patients time,…read moredown-to-earth professional!

I needed to find a new PCP and was referred to Dr. Eva. I just had my appointment and wanted to do…read morea review. The office is a small office with two receptionists. It reminded me of when I would go to our family doctor as a kid. There's a small waiting room with some fun, colorful fish. It's just her, no other doctors, and she is very calm, and thorough, and takes plenty of time with each patient. I felt very heard and supported. I am so excited to have found her. It's a rare experience any more to feel like I am not just a number and on a time clock.

Concerning Dr. Liz Cruz who owns Partners in Digestive Health…read more Nadezhda Ivanovna Lind who was a nurse practitioner at GB FAMILY CARE. And Banner Estrella Hospital in Phoenix. While Dr. Cruz is very personable, she almost killed my husband.  The nurse practitioner at GB FAMILY CARE, Nadezhda Ivanovna Lind, sent him to see Dr. Cruz for his first colonoscopy.   Dr. Cruz did not get his lab results from GB Family Care. (If she had she would have seen he had low platelets and would have had to infuse him while doing the colonoscopy. Or, like she told me later, she would have sent him to a specialist for the colonoscopy.) Also she would have seen he had fatty liver (non alcohol related) which makes clotting a problem and cauterized all 8 of the polyps instead of just cauterizing the largest one.  Nor did she send him to get blood drawn to get her own lab reports. We found out that GB Family Care did/does not read the labs until they are in the room reading them to the patient. Which was shocking.  Lind said they are too busy and have too many patients to read all the lab reports that come in. Every Dr. we have ever been to if there is something concerning they would get a hold of us immediately.  When we did not get a call we were unconcerned.   None of the info my husband received from Cruz's office said black tarry stool is bad and her office should be called asap if that should happen.  I was aware but my husband did not know.  He had been bleeding heavily since the colonoscopy. 2 days later he was in the hospital fighting for his life.  He ended up having 15 blood transfusions along with, I believe it was 12 bags of platelets. (There are many risks in having so many transfusions!)   Along with many other medical procedures. The inept hospital we took him to "Banner Estrella" could not find where my husband was bleeding from even though he was there for a month.  Finally having enough when one of the employees (I can't remember if she was a nurse or a lab tech) asked me and my adult children what we wanted them to do.  We stood there shocked for a moment until I replied  "Find where he is bleeding from and repair it!"   Another mistake was when we decided to have him transferred to Mayo the Dr. cancelled all his blood draws.  (Even though I asked if his care would remain the same.  They assured me it would.)  One that told us how low his hemoglobin was to see if he needed another transfusion.  Had I not awakened in the middle of the night to check what the results were online he would have had a dire emergency.  Possibly died.  I had to call the hospital where they proceeded to argue with me if my husband even needed his blood drawn.  He ended up being transfused with-in the hour as his hemoglobin was critically low. Another, my husband's blood count was low. (IE the many transfusions) One of the nurses left him alone in the bathroom after helping him in with a wheelchair having just had a test where he had to lay completely still flat on his back.  She left him there alone.  He passed out hitting his head on the wall.  My children were in the room and heard the awful sound.  When the nurse rushed in, my children saw their dad laying there, color ashen.  Looking dead.  They were terrified! We had him transferred to the Mayo Clinic.  It took them all of 24 hours to find where he was bleeding from and repair it.

So to start off according to them I was late. according what we were told and when I got there I…read morewas on time: me 920 appt them 900am got there 910 they refused service. Last 2 times waited in small room over 30 mins for doctor to come in room. Found new D. and now much happier. This Dr office staff is rude. Dr is short commented with you and does not take the time explaining in lay persons terms. Office is more interested in selling other over the counter pills. You can do much better with other Drs., and you will end up much better off. we are much happier else where.....

Dr. Shin, Is a blessing to our families health. He is…read moreintelligent, knowledgeable and has a great bedside manner. He truly cares for his patients. Our improved health is a testament to this. I have hypothyroidism and my husband is diabetic. The quality of our life has improved greatly since we began care under Dr. Shin. My thyroid levels are normal for the first time in many years. My husband's glucose levels have improved greatly because Dr. Shin studiously reviews, monitors, and adjusts diabetic medications and test results with positive improvements. Dr. Shin keeps him involved and motivated to follow his course of treatment. These are the results after beginning our medical care with Midtown Endocronology. Thank you Dr. Shin. Many blessings to you, your family and the entire staff at MIdtown Endocronology.

Hello! I am a patient here at Midtown and I have called now multiple times and no one is answering…read more I have entered my portal to write a message and it also isn't working. I need someone to please contact me regarding rescheduling my appt. Thank you! My name is Daniella M.

Dr. Millstein is an amazing doctor. He has such a great heart and a good personality. I like that…read morehe doesn't just push drugs on you, he honestly wants to find out what is wrong and then go from there. I recommend him to anyone. The front office girls are fun and friendly as well. Great Dr. great staff. Bonnie Shanks

I have been a patient here of Internist, Dr Jack Poles' for over a decade and see him regularly…read moreevery 2-3 months at a minimum. I can honestly testify to the efficientcy of the front office, their willingness to strive to not only be pleasing and accommodating but they are also very aware they are in the healthcare business and often dealing with people who are not feeling well, so may be low on energy, patience, or just ill feeling from chronic illness and they are not just typical office clerical workers. Their approach is kind, friendly, compasionate, helpful and the atmosphere chereful. From a decade of experience with this office I have never had a billing error, a call or message not returned promptly, communication is always great if the Dr is running late which is uncommon (and I generally take the last appointment of the day which in most offices is the worst and the one that is going to be your latest because all of your 1-3 minutes over with each patient all day builds up to running 30-40 minutes late by late in the day. But not generally here and in the few instances he has been running late it has been communicated with me which for me makes it all okay! As you are called back to the back offices you will be greeted by one of the medical assistants to the Drs. Dr Poles main assistant "Mara" has been with him for many years (like 20?) and has an extremely strong medical background and is professional, compassionate, truly caring, listens to your issues in order to convet they completely to Dr Poles. She also the gift of a great memory to be able to recall you and your history from visit to visit which makes you feel at ease and cared for. Upon meeting Dr Poles and getting to know him I quickly understood why she had stayed working for him for so long....he is just as caring as she is. He truly listens to your concerns and how you feel about your health and body and how it is functioning and then he does an old fashioned real hands on examination which is something that seems to be going out of style these days with many younger Drs cutting down on appointment time slots and relying more strictly on lab results than hands on exams and what they can see, feel and hear. He is still doing it all and not allowing political climate nor Health regulations and reforms to interfere with his ability to practice good medicine as he hAs always done. I credit him with hearing me and getting me referred to specialists when I needed them when others did not hear me and I was able to get the care which I truly needed. He understands no one knows your body like one's self so the best source of information is listening to his patients. This along with his caring, compasionate personality make him a one of a kind very special man, & Dr. I am thankful for him & would not hesitate to recommend him or any of his partners in practice to anyone because from all I know they are all winners!

Office staff is very friendly! Seen Dr. Gonzalez and Dr. Marla a few times and they were very…read morefriendly and knowledgeable. Glad to find an office that can help me. Definitely recommend!

I walked into the Phoenix office today with my significant other who had an appointment scheduled…read more While waiting I inquired about some small spiderveins on my leg. Although I had no appointment, the office staff was very warm and accommodating to assist with my small ugly spiderveins on the spot. I'm a very cautious person about these type of procedures due to my occupation, but Dr. Adalberto Gonzalez made me feel very comfortable and my leg looks great. I highly recommend this location to care for any spiderveins you need to get rid of. QUICK, PAINLESS, PROFESSIONAL! BTW my spouse's varicose veins have left the building and his legs look phenomenal! THANKS EVERYONE!