This company does not deserve one star! Below is my comment I posted on Facebook...
So I got this chair, with power assist (Smartdrive MX2), with a cushion, from a company called NuMotion. (As shown in the picture). Took them over FREAKIN' year to get it all, but not after jumping through hoops with the circus they put me through. I go to the doctor they sent me to, to get documentation on the medical issues I have from pushing a wheelchair for 37 years, so that way my insurance with approve the stuff. 6 months later I get a call from them telling me to go back to the same doctor cuz they didn't get the paperwork in on time. They had 45 days to get them in. So I do that, and they are there with me at the doctor's office. When the doctor asks them, "What happened guys?" they blamed me for missed appointments and some other BS on their part. Fact is, I never missed an appointment because this was too effin' important of an appointment for me to miss. But yes, I did move an appointment out due to vertigo and being unable to drive. So then a couple months later I call to ask if the paperwork has been sent in to my insurance and get told that the doctor didn't sign the paper for power assist. Which I KNOW IS ABSOLUTE BS!! Don't hear anything, call back for a couple of months, and ask the same question, and get told that they are working on it. Then I give it awhile, call back and ask the same question, and get told they are reviewing the paperwork, by this time it's 5 months later! So I call back a week later and ask the same question, and I'm told they got the paperwork in a day shy of getting the paperwork in. So they almost missed the date AGAIN! So when I finally get the Chair, Smartdrive MX2, and cushion. I find out the cushion is not the size I ordered after I gave the guy the CORRECT SIZE I NEED to fit my chair. So he blames the company for the incorrect size, sends it back and gets me the size I told him in the first place. Now if all of the above isn't enough, I sit in the chair and my first statement is...the chair is too frickin' high! The tech is at my house when I say this and he goes over to my current chair, measures it and says it's 18." I say, "It can't be," he insists it is. So the chair seat itself is too short so they move the backrest back an inch, which helps a tad but it's still too damn short. The backrest... well it's a damn nightmare! I rest my back on it and it's so far back it's like lying in a reclining chair. When the clown tries to adjust it, it digs into my back and ribcage, CUZ HE ORDERED IT THAT WAY, then blames it on the company that built the chair!! Haha!! WTH!!?? That night I'm totally stressed out and crying, can't eat, can't sleep. So I sit down and I tell God you have to fix this. I hear in my spirit..."Go out and measure that chair." WELL...LOW AND BEHOLD...I discover it is not the chair that I ordered which WAS...seat depth: 16," seat width: 14" AND height: 18". IT measures...seat depth: 15," seat width: 13 ¾," and seat height: 19." So obviously they lied, deceived me and tried to pass this chair off as what I ordered!! When asked if I could get the chair I ordered, they said no that they already did too much work on this chair and that I would have to go to another vender and start the process all over again. Too much work!? Like what!? Moved the back rest back an inch!? They did not even say we're sorry and that they had made a mistake. So I gave everything back and I am now going through NORCO medical. Went back to the same doctor and he was pretty shocked and said he had nothing to do with it, which I already knew. So whatever you DO NOT GO THROUGH NUMOTION for your medical equipment!! They have a track record of screwing people over, all over the world. Just check the reviews on the Facebook website. read more
