So the work itself was fine, but it took them over a week to fix my mirror, which was a bit much…read more They were not clear about using Aftermarket parts, which was something the insurance company stipulated, but no one told me that until after the fact. All of that would have been FINE, except that when I filled out the survey saying all of this, the company TEXTED ME TO TELL ME WHY MY SURVEY ANSWERS WERE WRONG! That was completely unprofessional and not the purpose of the survey. So for those reasons, I wouldn't use this company again. Very weird behavior.

I would like to leave a special comment for the Cadillac Body Shop, especially for José Espinoza,…read morewho did an excellent job on my car. He demonstrated outstanding cleanliness, precision, and professionalism throughout the entire process. I am extremely satisfied with the results and highly recommend this body shop. The entire staff provided friendly, professional, and attentive service, making the experience smooth and stress-free. Thank you for the great work!

Not the greatest experience. Ford F150 Needed door, came in picked up the truck. Door…read morewhistled from the gap in the top of the door. Came back door was correctly gapped but had major scratching on the door, I keep stopping by to have it looked at over the last year, but no one is there?

My daughter got into a small accident & needed her front bumper repaired. I got an honest estimate…read more& the repair was well done.

I brought my Jeep Wrangler in for a door hinge repair and tailgate hinge replacement and not only…read morewas the price great but the work was also phenomenal! I was able to schedule an appointment the day after my consultation and dropped it off in the morning, they had it finished by the afternoon. Everyone I talked to at the shop was friendly, I had such an awesome experience. Any other work I need I will definitely be coming back!

This shop was recommended to me as a very good body shop. With myself having a car painting…read morebackground, I am extremely cautious with using just any body shop. When I went to drop my vehicle off, the professionals there broke down the details of what would be happening, set the expectations, and followed through. I won't take my vehicle anywhere else. Thanks for putting my truck back together!!

Got into an accident and had my repairs done at Puz's since it's so close to home. About 6 months…read morelater, washed my car for the first time and the clear coat left peel spots only on the fenders/bumpers that they replaced. I've had this car for 7 years and didn't do anything different. I feel like they charge a boatload and claim manufactures products were used, but instead used cheap stuff to repair my car.

Puz's offered excellent service. I called them after my car was side-swiped and I needed to have 2…read moredoors replaced because of their wonderful reputation in the community. They called me to update me on the car's status, were easy to reach via phone, gave very clear information about what they were doing, and were very empathetic to my situation. It was also so nice to go to a place that was not a chain but a local business that did intentional work on my car. My car doors look perfect and everything has been running smoothly. Highly, highly recommend them!

I've had the misfortune to require repair work on two cars over the last two summers. Based on…read moreConcord Auto Body Shop's reputation we took our Jeep Grand Cherokee for an estimate last summer and were hoping to have it scheduled for repair while we were away for a 2 week summer vacation out west. Concord Auto Body was extremely busy, but Pete was very accomodating and said he could fit us in while we were away on vacation. We were kept informed on the progress and any additional potential work while we were gone. While still away we were informed that the car was ready and we could pick it up when we returned. The Jeep looked perfect when we arrived to pick it up. The car was also immaculately cleaned which was a bit unexpected. Considering we have two young kids it was a very nice sight to see the car look brand new on the inside and out! In June of this year we had to take my BMW 3 series in for a minor scrape on the front left fender/bumper area. I was dreading the potential cost of this one because a family member had scraped the car with his car and we were not handling through insurance. I feared the worst in terms of damage cost even though the damage didn't look "that bad". Again, we arrived at Concord Auto Body on the verge of a trip to the Delaware coast for a week and were hoping we could get fit in while we were gone. Pete, again was extremely accomodating and said they would fit us in. He gave us an extensive review of what would need to be done to fix the damage including several potential addtional significant costs that might be incurred depending on what was found underneath the bumper and the various sensor for park distance, etc. We were again kept informed throughout from the call a week in advance of our drop off as a friendly reminder and during our trip to inform us what was done and when the car would be ready for pick up. Upon our return yesterday, the car was sitting there waiting for us. The car looked perfect like it just came off the show room floor of the dealership. Pete and the crew inside were extremely friendly and we joked around about how my Dad still wouldn't be invited over for Thanksgiving for damaging my car. As I got into the car, I was again floored by how clean the car was on the inside as well as the perfect fix on the outside. I genuinely felt like I was driving a brand new car again! Thanks Pete and everyone at Concord Auto Body Shop. You do fantastic work! I hope I never have to see you again, but if I'm in need of repair work in the future, I will definitely be seeing you!

Great customer service and such quality end product…read more Larry and the team worked with my schedule to complete the job so I did not have to rent a car

They don't know what they are doing. Had to take back for the same problem twice. Then gonna call…read moreme and tell me it's done but the problem is still there so it's obviously not done and fixed. Then wants me to drive the car to see if it fixes the problem that won't. Won't be taking it back for a third time. Waste of my money I don't have and time. Lack of communication with staff just overall horrible experience.

Our car broke down while traveling out of state. We had our car towed to A-Z. They did an initial…read morediagnosis, but being a potential warranty issue, we had to move the car to a local dealership. A-Z allowed us to leave the car on their lot until arrangements could be made to move it - which ended up being 3 days. They helped us locate and reserve a rental car so we could get back home. They even drove us to pick up the rental. Everyone was super friendly and sensitive to our situation, which was very much appreciated being 3 states away from home with a broken car.

Expensive, but great people, especially Luis, Christy and Terri. And I love that they detailed my…read morecar, too!

Recently drop my vehicle off to this shop due to minor accident. Not happy that it took them months…read moreto fix. I was calling manager weekly trying to pick up my vehicle for her to ignore my calls or when she does answer talks very rude while making excuses for why my vehicle has not been finished. The work on vehicle was good but Management not professional. Would not suggest using this shoppe due to the office.

Crouse Auto Body took great care of my car and me! Car…read morelooks brand new ! They fought with my lousy insurance company so that I wouldn't have to! Insurance company was fine until I filed a claim! GRRRRR! I HIGHLY recommend Crouse Auto Body!

My car went off the side of the road the tow driver lied about accident cleanup fees, fees to clean…read morethe tow truck bed my bill was $900. I spoke to a supervisor and showed him video evidence the bill is fabricated and those fees shouldn't be associated for a tow. The supervisor told me " that's how our drivers get paid" -I showed proof by several videos -Abuse of power by a tow company