Belinda is responsive with fair price and immediate action. She send technician to my house on the…read moresame day I contact her. Although she end up declining the work due to her team don't have the right pump to do the work. But I have to give a five-star for her strong execution!

We use NTx Pools for our service. Great job for a great low price as compared to the local pool…read moreservice and the bigger pool services. They keep me informed as to the status of the pool and let me know when there's an issue. They also gave us a free filter cleaning when we signed up.

We have a beautiful pool. Chris is smart, creative and honest. He is a joy to work with. Terrific…read morecrew as well. Found Chris by a chance meeting word-of-mouth situation and it was kismet! Great guy. Great company.

I would definitely NOT recommend Chris Michaels dba Poolscapes NTX. Our pool building experience…read morehas been a nightmare! Once he got our last payment, getting the pool completed was like pulling teeth. He didn't properly supervise his workers so things were done incorrectly. The plumbing was put in backwards and had to be reworked. The electrician was putting the electric box in backwards and we caught it. Chris was rarely there when the work was being done. I would have to send him pictures or call him when we noticed something being done incorrectly. We had to stay on him constantly to get the pool completed. Every little thing that needed to be finished, I felt like I had to beg just to get it done. We discovered a jet that wasn't working that he tried to convince me was just plugged with plaster. Once he finally sent someone out here, we found out that the plumbing wasn't even connected, so they had to dig several feet under the decking to connect it. I have expressed concerns over the appearance of the plaster since the day it was sprayed. 10 months later, he is still trying to blame it on my pool service, even though I was texting him pictures and expressing concern about the plaster the day it was sprayed and the days following and have been trying to get this resolved off and on over the past 10 months. His response basically is too bad and he passes the buck...trying to blame it on my pool service. We spent a lot of money on this pool and instead of trying to do the right thing and fix the plaster, he texts me that I am wrong and this is not his fault. He sent people out that specifically told me that the issue was with his start-up chemical service. When I told him that, he told me that I was wrong...when he didn't even bother to show up to this meeting...and when I asked his guys when they told me this to please make sure that they explained it to Chris that the problem was with his start-up chemical guy not doing the chemicals correctly since he keeps trying to blame my pool service. We were never even given instructions for start-up for our pool! Once the pool was filled, I had no idea what I was even supposed to do to make sure the pool cured correctly. Chris' customer service is terrible, and his demeanor is shockingly unprofessional. I was fooled in the beginning with his sales pitch. Don't be fooled. Don't walk - BUT RUN AWAY from this pool builder. I have noticed with other complaints written about Chris Michaels that he has an excuse why it isn't his fault...but don't fall for it. I am sure that he has built some great pools. However, when there is a problem, he won't own up to it and do what needs to be done to correct it. We have another friend that used him and is not happy with Chris Michaels either...we just wish we would have found out before we signed a contract with him. I am a small business owner and I would never treat my customers the way I have been treated by Chris Michaels. If I did, I would not be in business very long. Don't take a chance with this pool builder. Save yourself a lot of grief. Dealing with him on this pool has been one of my worst construction nightmares.

Richard is a nice guy and easy to work with. However, his subcontractors were not always…read moresupervised, which is typical in the construction world. It may be beneficial for you to be present during the installation to make sure you are getting the results you want. Some subcontractors did a good job, while others did not. I had to hire someone to fix a few of the items done by his subcontractors after the job was completed. Richard is not very detail-oriented, so you will need to stay on top of things and communicate in writing to avoid any misunderstandings, as some details were occasionally forgotten. I work in construction, and finding a good, detail-oriented contractor who treats your job as their own is quite challenging. If you choose to work with Richard, it's important to manage your expectations. I tend to be very detail-oriented, and when I read the other review about him on here I almost did not to hire him. However, after working with him, I wanted to provide more detailed feedback to help determine if he would be the right fit for you. If you are more easygoing and don't prioritize details, you may find that he suits your needs. I would agree with the other reviewer on here that after the job is finished, it may be difficult to get a response if any issues arise. I used Richard for my pergola, fireplace, grill, and bar. I used another company for my pavers which was Chad at Environmental Standards Construction. I would highly recommend Chad and his team. They were great!

1 star because the pergola is beautiful…read more Negatives: - did not complete work - sprinklers damaged, not repaired - pavers unlevel / poor workmanship - electrical was not to code - repaired only after I pointed out the issue. - outdoor fan/light does not work due to water intrusion - having to spend thousands in repairs with another contractor because NTX will not respond to messages

Update- Sadly, I have to change my review from 5 to 1 stars. Even though the owner is very good at…read morewhat he does, the techs he hired aren't so great. Right now my hot tub is green and dirty, there is algae on the sides of my pool and dirt at the bottom . This is the second time this week they've come to "clean". I'm going with another service. I called pool cleaning servies around the Friday before Memorial Day weekend, our pool was in dire need of help. We'd been trying to keep it clean and nothing was working. He was the only one who was willing to come out the next day to check it out and had a fair price. He came by around 1000am, early, and waiting in his truck didn't barge in like he owned the place like some pool cleaning companies around here..... Very knowledgeable, and professional, did a chemical test to test the water and told us sadly we would need to drain our pool. He was not rushed, stayed to talk and explain the process. Offered a good 5-6day plan to get the pool back in shape after it gets filled and tips on emptying/filling it. We will be continuing to use their service. Their communication is great, and so is there service/pricing. That's all you can ask for. Update- Turns our inside of our filter needed to be replaced, but as soon as we did out our pool went from green to consistently blue - ignore the review below a good filter is SUPER important for a pool. If you can't afford a new filter good luck just cleaning it with "chemicals" the bad filter will bring the algea right back in. Just like a water filter that needs to be changed for your drinking water....

Chris Lowe because our pool business of choice soon after we moved to Texas from New York. He was…read morereferred to us?to replace our pool heater...well, I was impressed with what he knows.... Hes a knowledgeable guy, what I like is that hes always watching for problems, and alerts us to what it is, so that things can be remedied before larger problems arise...We like him enough to invite himself and his family to our parties....as Ive said before, sure, you can probably save a few bucks going with another outfit, but I wouldnt suggest it !!

Nick is amazing! He came out to provide an estimate for repairing my gate. He didn't try to drive…read moreup the price, it felt like an honest assessment on what I needed.

Recently had Nick Valdez, of NTX Exterior services clean my gutters. what a job they did. Honestly,…read morethe best I've experienced since owning a home in TX. his communications are timely and clear. His pricing is beyond fair. And very prompt. Right on time, if not early. Highly. Highly recommend him and crew. 2025

We engaged OLPP do remodel our pool and add some stamped concrete. The finished products look…read morefantastic. The process was great at first, a little problematic in the middle (COVID and other issues) and then great to close out. I had some issues and addressed them all with Lance. I had originally left scathing reviews and was angry. Now having spoken with Lance, both on the phone and at my home, I am a fan of OLPP. If its not going to plan or exactly as hoped I would give Lance a call and I am sure he will set things straight. There are some great people at OLPP and they converted me from angry to happy.

It is time to air out some dirty laundry we have been holding back!…read more - Currently at 11 months into our pool build that was promised to be 2 months (max 3) - completion date was this past January. - We have paid all but 4,500 many months ago and are dealing with promises and constant evasive behavior, and responses of "let me check"...and they never get back to us. - We have a hole/pond in our yard...had frogs, thousands of living mosquito larvae all spring and summer, black widows in the hole and around, gunck and algae in the what used to be white drain holes/skimmers. - Lance has attempted to work things out but now we are back to chasing him and weeks of waiting. - Seems litigation is the ONLY option...we have paid all but 4,500 of our share many months ago but they are holding our money and not delivering - pretty standard case. - Sad that it has come to this but they have my hard earned money and haven't and aren't delivering...