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NTXCPR

5.0 (1 review)
Closed 9:00 am - 7:00 pm

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Had to wait 30 minutes to get my test results bc the person working the front desk left the office…read moreWhile people were STILL TESTING! Bad experience. Very unprofessional.

I came to take a licensing exam for TX Personal Lines (Insurance)…read more My exam was set to begin at 9 AM with instructions to arrive at 8:30 AM. I arrive at said time to find the center locked and lights off. An employee walked in at 8:50 AM. She seemed hurried and frustrated and didn't acknowledge us from the beginning. She then had troubles logging in into to the computer. She was on the phone with IT while a fellow test taker attempted to help her download new software for the computer. This took about 2 hours. Once she was logged in, she signed in a few of us. Then she went to turn on the computer for the actual testing itself. Same problem. Now she's on the phone with IT again and we wait another hour before we can get going with the exam. 3 hours have now passed and I finally sit to take my exam. Mind you others have travelled over an hour to come take this exam, taken off work, ect. These tests are not easy and we have been studying for a long time to hopefully pass. Imagine the stress of the exam plus the frustrations of not being able to potentially take it when you thought you would. Not the most ideal situation. I finish the exam and I am told to not save anything, answer the two surveys and they will print my results. Remember the software update? Well, because it updated they cannot find the app they normally use to print my results. Who knows if I passed or failed. Now it is a different representative that ensures me I can call Pearson (the company that I took the test with) and they will have my results. This is not the case as the exam is still showing scheduled on their end. He told me he cannot send me results unless he restarts the computer which would kick everyone still testing out of their tests. The only solution is to wait or have them MAYBE email/text me my results end of day. Fingers crossed I passed and the score registered. I am really disappointed by the lack of empathy or really concern to address the issues. I understand some of this is IT related but this location seemed extremely unorganized. When I called the phone number on file I spoke with someone who allegedly had no idea what I was talking about as he worked at a different location. I asked why that number was listed for this location and he responded with I don't know and gave me the direct line to the Plano location. These tests are big deals to those taking them and the employees disregarded us completely. This experience is a 180 compared to all other testing I've taken before: MCAT, SAT, ACT, ect. I hope others do not encounter the same issues. I recommend staffing more than one person and also better preparing your staff for general operations. If the appointment is at 9 AM and people should arrive at 8:30 AM, the building should be open and ready to go.

NTXCPR - cprclasses - Updated May 2026

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