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    The Stitch House - Jessica and hubby - LOL Hubby was in the middle of saying something so his face  - Jessica is a great person, owner and business lady!

    The Stitch House

    (32 reviews)

    Staff always is friendly and greeting you as you walk in. Pricing is competitive and service is…read moregreat. Nice selection of quality fabrics and notions!

    I do not recommend ordering a machine with this company, they will take your money and cease…read morecommunication. I ordered a machine January 17th and was told it would take 3 to 4 weeks. I called at the 3 week mark and was told it would be another week. Called at the four week mark and was told to call the next day. Call the next day (saturday) and am told they were never provided shipping information, then Elias changed the story to they were provided tracking but it was only notions. We call back wanting to cancel and talk to Gail who lets us know we cannot cancel the order no exceptions per the policy and someone will update us. No one updates us and we call back that afternoon and speak to Gail again. Gail tells us that actually they got the machine we paid for in but they sold it and don't know when they will be able to get more. She then reminds us that they don't do refunds. At this point we send an email stating how unhappy we are and the email is ignored. No one ever responds to it or reaches out. At this point we decide we are not going to chase them anymore and file a chargeback with our CC company. We still hear absolutely nothing for a month, until yesterday when we receive a text that they have the machine in stock. My husband picks it up today and they offered absolutely 0 apology for the lack of communication, selling the machine we originally ordered or the 2 month wait. They will happily take your money, but once they have it they have 0 interest in providing good customer service, and will only get your product in once they recieve notice of the chargeback being filed. I will never buy from them again. I wish I had scrolled through the Google reviews initially before shopping with them to save myself the headache.

    Lanecert - vocation - Updated May 2026

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