To Whom It May Concern,
This is not just another complaint, this is a reality check.
I previously had a bad experience with your front staff. After receiving a kind apology from someone on your team, I genuinely decided to give your business a second chance. I came back today around 1:10-1:23 PM, 8/05/2025 (check your cameras) hoping for change. Instead, I was treated worse than before.
The two women at the front one with a ponytail on her personal phone, and the other with short hair claiming to be the manager acted like customer service was beneath them. One ignored everyone while talking about her personal life, the other walked away mid-question without a word. No help. No eye contact. No decency.
When I went to the employee door to ask someone else for help, another woman short red-dyed hair responded with an attitude right away: "What? How can I help you?" in the most dismissive tone possible. Then she told me no one else could help me, that "everyone's on lunch," like my time meant nothing. None of these women wore name tags. When I asked for a name, I was questioned like I was the problem.
Let me ask you this: How do people become this bitter, this cold, this disrespectful?
Where's the basic human decency? The manners? The professionalism?
I truly wonder if they treat strangers like this in public, how do they treat people in private? How do they speak to their own family, their children? Who raised them to believe it's okay to look down on others?
There is a difference between being busy and being unkind. The women at your front registers act like they work at Chanel talking down to customers like we're beneath them. Newsflash: this is a food distribution business, not a fashion house. Humble yourselves.
Meanwhile, the men in the back the ones sweating, driving forklifts, lifting boxes they're the only ones showing respect, patience, and actual work ethic. They deserve recognition. They carry this place.
Your front-end staff, however, is driving loyal customers away not because of a mistake, but because of their attitude.
But your front-line staff? They're the reason people walk out and never come back. Not because of a single mistake but because of their nasty, entitled attitude.
To those women reading this. I hope it hits you hard enough to make you pause. Look in the mirror tonight and ask yourself: Did I treat people with respect today? Would I want my children acting like this in front of strangers?
You're not superior because of your job title, your age, or your years of experience. If anything, being older should come with more grace, not arrogance.
Wake up. Respect is earned not demanded. And customers don't owe you anything except the same energy you give them.
Sincerely,
A customer who gave you a second chance -- and was reminded why I shouldn't have.
致:NRFoods 負責人,
這不是一封普通的投訴信,而是我忍無可忍後的真心話。
上次我遇到極其不禮貌的前台員工,後來你們有人給我發了封道歉信,那封信讓我感受到你們公司還有人願意負責任、講道理。所以,我決定給你們一次機會,今天(約下午1:10至1:23)我回去再次光顧。
結果呢?還是一樣讓人氣到發抖。甚至比上次更糟。
兩位在前台的女人,一個扎著馬尾,整個過程都在講私人電話,眼裡根本沒有客人;另一個短髮自稱是主管,我問了問題,她一句話沒說就走人,像我根本不存在。
我去前門旁邊的員工通道詢問時,遇到另一位短髮、染了紅色的亞裔女人,一臉不耐煩地丟一句:「什麼?你要幹嘛?」態度惡劣到極點。接著又說:「只有前面那兩個能幫你,她們很忙你就要等,其他人都在吃午餐。」一句簡單的「稍等一下」都不願說,滿滿的不屑與敷衍。
她們三個沒一個戴名牌。我問她們名字,她反問我:「你問名字幹嘛?」你們這是怕被投訴怕到連名字都不敢讓人知道?
我真的忍不住想問----你們這些人是怎麼被教大的?是不是從小就沒人教你們什麼是禮貌、什麼是做人?
你們這些前台的阿姨們,表現得像自己在香奈兒或愛馬仕上班一樣高傲,但說真的,你們不過就是一間食品公司的收銀員,搞清楚自己在哪裡工作,好嗎?要不是有顧客走進來,你們連工作都保不住。別人尊重你,是因為你應該配得上,而不是你表現出來的那副自以為是。
反倒是你們倉庫裡那些搬貨、開叉車、做體力活的男員工,他們比你們有禮貌太多了。願意幫忙、態度親切、說話有分寸。真的是你們公司裡唯一讓我覺得還有人性的地方。
最後,我只想說:當你開始看不起每一位走進你店裡的顧客時,就是你們這家公司開始走下坡的時候。
希望你們今天晚上回家的時候,照照鏡子,問問自己:「我今天有沒有對得起穿著這件制服?」
如果你有孩子,你希望他們看到你這樣對人說話嗎?你這樣的態度,是他們應該學的榜樣嗎?
醒醒吧,年紀不是你倚老賣老、擺臭臉的理由。是該好好反省的時候了。
敬上,
一位真心願意再給你們機會的客人,卻再次被你們的態度徹底失望的人 read more