Unfortunately, on 8/25, I had an accident at home and had to rush to NowCare. Upon arrival it was…read moreseen that I was in the need of assistance so the young lady at the front desk got a nurse to temporarily bandage my hand. I needed 3 stitches! The nurse was professional, kind, and very personable during the triage phase. The next nurse was super kind as well and told me all this steps that were going to be done to get me setup for the doctor to stitch up my bad cut. He was equally as kind and professional. While I was there he had a great bedside manner and told me everything he was going to do before he proceeded. He was conversational and kind. I'm always amazed when I have to go to this practice. They do their best to make sure the visit there is done with professionalism and kindness and that can be a challenge when they are always busy. As far as I'm concerned, I will always go there because every experience I've had has been great!

My visit to now care was awesome from the front desk to getting my doctors note at the end of the…read morevisit. First off I was with Stephanie the new nurse LPN was nice kind and made me feel calm and welcome for her . X-Ray tech Liv was very lively. I'm Scottish and to find out that liv visited my home town was funny , small world . She was very funny and we both had a good laugh, for her , the doctor was awesome , front desk girls For them . And last but not least was Dre who called me 2 days after my visit asking if I was ok and if I needed anything I was to call for him and my whole NowCare experience . Thank you all Johnny Mill

Yesterday was the first time I ever utilized Harbourview Medical Center (HMC). I needed a EKG for…read morean upcoming surgery and my doctor sent me there. Previously, I had been to Obici for my and my children's medical issues, and I didn't really know about HMC until now. When I arrived, I was given a buzzer and told to wait in the lobby. The lobby area is beautiful--bright and comfortable. Looking out the window I could see the pond, fountain and trees. It was so peaceful and relaxing. I waited about 15 minutes before my buzzer went off. I then went to registration and it took about 10 minutes. Afterwards, I had to go sit back in the lobby, but I needed to use the restroom, and when I came back out, my buzzer was going off again. That was fast! The procedure (EKG) was quick and the nurse who took care of me was very nice. We chatted and I felt very at ease with her. All of the staff were nice but she was exceptionally good at her job. Overall, my time at HMC took about 45 minutes and I was impressed. I wish I had used this place instead of Obici for other instances in the past. This building is clean and so bright and cheery! I would definitely recommend HMC when you need medical care.

Bon Secours has been my go to for ER care when needed. I recently visited Bon Secours Health…read moreMedical Center in Harbourview, Suffolk, Va. and was very disappointed with the lack of patient privacy during my visit. Due to ongoing renovations, patients were seated and treated in the hallway. While I understand that construction can create challenges, there was little to no effort made to maintain confidentiality. Doctors were openly discussing patients' medical conditions, concerns, and treatment plans within clear earshot of others. Sensitive health information should not be easily overheard in a public hallway setting. Is it not important that healthcare facilities have a responsibility to protect patient privacy, even during renovations. I hope the administration addresses this issue promptly to ensure patients feel safe, respected, and protected when receiving care.

We had an exceptional experience at AFC Urgent Care. From the moment we arrived, Lisa, Shantell,…read moreand Niyah made my son feel comfortable and cared for while assisting with his X-rays, splinting, and casting. Their professionalism and warmth created a reassuring environment that made the entire visit smooth and stress-free. Dr. Melissa was equally wonderful as she was attentive, knowledgeable, and kind in her care. My son said it was the best experience he's ever had at an urgent care or anywhere. Lisa, in particular, truly stood out. Even while training a colleague, she was fully present, patient, and genuinely caring, making my son feel safe and valued. We highly recommend AFC Urgent Care and would give them 5 stars every time.

Their front staff were pleasant. They saw me quickly. I was treated and given meds for sinus…read moreinfection and bronchitis. I felt so better in about 10 hours. and drastically better by the next morning. I recommend and will also use them in the future if needed. The only part I did not like was the paperwork. Repeated questions on two seperate forms.

This was where I was referred after a nurse advice line call. This location has plenty of staff and…read morethey were able to see me late in the evening and that being treated and prescribed on site. You have the option to have your prescription filled by there on site pharmacy, which is very convenient. My position also provided a note for return to office. Professional and detailed help when I needed it. The level of care was very high and they allow you to wait in your vehicle if you prefer (or if you have a sick sneezy kiddo).

I always have a nice visit when I go here. The staff are always nice, from intake to the medical…read morestaff. I love that they have a pharmacy for any prescriptions you may need.

We were treated with such kindness and care I couldn't have been happier. Doc took her time and we…read moredidn't feel rushed at all. We were truly in and out in a matter of minutes.

With hurricane Dorian bearing down on us, my 2year 11 month old started to run a fever of 102…read more Called his pediatrician and CHKD urgent care and found them to be closing down early due to the storm, I got lucky and found this place; or so I thought. After reading over their webpage and the reviews online I decided to make an appointment online. I uploaded the Insurance card information and headed out with family in tow to braving the wind and rain for this appointment. After waking in the door the first thing that was asked is "how old is the kid"? Such a warm welcome. After stating that he was 2 year and 11 months I was then told that he was to young and they don't see kids under "three". Well "In and Out" you got your name right on that one! Only took one minute and we were "In and Out". But with pissed me off is the fact that "In and Out's" website clearly says "We treat children as young as two years old" So which one is it? Two or Three? In and out just lost out on 5 new patient's and I'm hoping more after people read this review.

Front desk staff and security were extremely friendly, welcoming, and helpful. Unfortunately, our…read moreexperience changed completely once my wife and I were taken back to the ER. The nurse assigned to us was cold, difficult to understand, and provided very little communication or clear instruction throughout the visit. After tests were performed, we were left waiting in the hallway with little to no updates. Staff would often walk away without answering questions or explaining what was happening next. The lack of communication was so poor that we found ourselves having to ask other staff members for information. We were even close to leaving before receiving discharge paperwork because no one followed up with us. This was especially disappointing because my wife and I had just found out that we're expecting a baby, and what should have been an important and emotional experience was overshadowed by unprofessional attitudes,racism as we are Hispanic American veterans and poor patient care. We understand that emergency departments can be busy, but basic communication, compassion, and professionalism should never be overlooked. Especially when there are 2 patients not a fully stocked ER. I hope management takes this feedback seriously and works to improve the patient experience for future families.

Appointments cancelled & rescheduled for 3 months later for a different location, further away…read more It's so frustrating! I love my doctor, and things go smoothly once I get there, but Sentara's internal scheduling & My Chart application (which I needed to sign into for my upcoming appointment) are terrible!

The waiting area was very clean and quiet. The staff was super nice and took the time to figure out…read morewhat my concerns and symptoms were. The doctor prescribed the correct medication and I'm feeling much better today.

I had a 2:40 appointment. To make the appointment, I had to register. Ok, one of the "required"…read moreitems was a pharmacy. But look, the drop down menu does not list the closest pharmacy and will not accept a typed in address. I bail on registration. I arrived 20 minutes prior to my appointment. No one is at he desk. 10 minutes in someone arrives. Great, fill out some forms and....nothing. No one comes in or out. Thirty minutes after my appointment, the first patient is called. At 45 minutes, post-appointment-time, with no hope in sight I leave. So despite having an appointment you can count on a minimum of an hour wait. Not ok.

Dr Abdelsheed is my husband and I's doctor. He's a great doctor. He really cares and takes his time…read moreto hear what you have to say. The nurses are really good at there job. The ladies in the office are nice and very helpful. This place is very clean.I highly recommend him.

My husband was told to come pick up a home sleep apnea testing unit. He was never given verbal or…read morewritten instructions. There was a plastic peice already in one of the insertion areas, we looked up instructions on a YouTube to learn how to operate the unit. No one gave hom instructions on how to set it up or how to use. No one obviously checked the unit before giving it to my husband. The tech gave the machine to him with instructions. When he went back to the clinic to exchange the unit...a rude provider said to him "What the hell happened !"" Very loud in front of other patients. The provider told him to get out!!! And to not come back. Never in my life have I ever heard of such abusive treatment from a health care provider. Dont come here they are verbally abusive and unprofessional.

First flag should have been the appointment thing for a place with Urgent Care in the name…read more Came in and although I was seen pretty quickly I left with a "here's some specialists and good luck." None of the referrals called me like I was told and I went else where and the issue was addressed in house at another "urgent care." The staff was seemingly nice but I didn't get too much of a warm and fuzzy that folks care. Wasn't going to do this but called lately as my daughter was sick and I wanted to do a walk in and was told we don't accept walk-ins. Even though others have done so. Again going with another "urgent care" and won't even look to this one in the future.. even though it's a 3 minute drive from the house. Wish I could give negative stars.

I wasted $80 on an exam (with insurance). After they did the exam I was told "sorry I can't put in…read morean order for you but here's free options" - whole time I don't qualify for the free services that's why I went to urgent care. They then proceeded to prescribe me antibiotics that cost over $300 at the WRONG CVS PHARMACY location that I corrected on my paperwork (I told the receptionist that I corrected it. She was nice but not attentive to this). Best believe I cancelled that prescription. I went to a women's center for the same exam, they sent a screening order, and prescribed me the SAME exact antibiotic - $5 at Walgreens with my insurance. Just go to Patient First and Walgreens. Avoid Velocity and CVS.

Staff seems like they only who their department's info…read more -the online times is mostly for the clinic itself but different departments close earlier than 4pm. -for most services you have to have an appointment, no walk ins here. -walked all around the clinic to get information when front desk could have assisted a little better. -their sickness appointment availability is really good. For dependent services only.

The fastest, most seamless pharmacy experience. I've consistently been in and out in about 15-20…read moreminutes tops.