They have always been wonderful and very nice. The ladies at the front desk give great customer…read moreservice and are very sweet. The doctors and nurses are great as well!

I've been seeing Dr Monique Brock since I moved here about 4.5 years ago and I've always felt very…read morecomfortable telling her any of my concerns and problems. Never once have I felt judged & as a young woman myself, that's very hard to find with medical professionals as sad as that is to hear. Now that I live an hour away, I still will only make the trip out here because it's where I feel most comfortable.

Dr. Don't seems to have no time for patients Sad to say, I…read morewill not be returning, been going to this office for 15 yrs.

For new patients it takes at least 6 months to get an appt. Even if you are a previous patient but…read moreyou have to see a new doctor because your original Dr. Is no longer there. Ridiculous. I guess they don't want new patients.

Doctor is Amazing, but her nurse Yolanda is rude, disrespectful and does not seem to care if…read moresomeone is trying to explain or correct something. People like her should not work with patients.

Dr Higgins is my primary care doctor. My experience in this office has been very positive. The ease…read moreof scheduling appointments, the check in, the wait time, lab work etc... have all been easy. Nothing to compliment about which seems unusual for medical office. This doctor has good staff working with her. Dr Higgins has been fabulous in addressing my health issues. She's professional and caring at the same time. I didn't feel rushed or patronized. It's so comforting to know, I have a physician who is on my side. I feel that choosing Dr H has helped me get back on track.

I'm a newer patient there and have had nothing but a good experience so far. The front desk staff…read moreis amazing. They are so kind and thoroug. My Dr seems to listen to my concerns and provided advice and treatments that I believe have been the right call. I havent had any issues so far needing to get in quickly either. I'm happy with this office.

Subject: Disappointing Experience…read more I am writing to express my disappointment with the customer service I did not receive during my recent experience with Atwood Family Practice. I called to see if I could get an appointment. The receptionist's curt and impersonal attitude, quickly mocked my questions. We are not taking new patients!! Did you hear me? " we are not taking patients" without any effort to help me further. I inquired to leave a message with a particular Dr. and she insisted the Dr didn't work there! Made me spell the name! She started laughing and said "o". I was expecting a more personalized experience, especially considering the reputation of your medical office. However, It was very clear that the staff were not interested in providing any kind of personal assistance, and it left a sour taste in my mouth. I hope you will take my feedback seriously and take steps to ensure that your staff are providing the kind of personal service that patients / people expect and deserve when trying to navigate the healthcare system.

They don't answer the phone three out of four times. It just rings and rings and there is no…read moremedical answering service either. I've left messages for the nurse assistant and I don't receive responses. The doctors are good if you can ever get a hold of them.

From the owner: At Chesapeake Regional Primary Care - Grassfield, you and your provider are a team, work together…read moreto ensure you receive intelligible information about your care. By becoming engaged and preparing ahead, you will find your medical appointments and instructions much less daunting.

Seema Ahmed provider has been the best PCP I've ever had. She really listens to my concerns and…read morenever makes me feel rushed. The receptionists at this location are always very friendly and welcoming. I've never had a bad experience here & will always continue to drive 30 minutes out of my way AND take a toll to come to this location over any other provider.

Dr. Vac He is…read moreStrategic to the point. Knows what do for you himself or get you to a specialist. Office - don't have in depth people skills

Worst experience ever. (1) Every 6 months I saw a new doctor until the last dr I saw quit ... and…read morethey let me go as a patient. They said they were no longer taking new patients even though my husband was just seen as a NP the week before. Then my husband was having all kinds of issues with his heart and kidneys and the dr completely dismissed him. Turns out my husband has stage 4 cancer diagnosed from an ER visit turned into hospital stay ... even though the dr here said he was just fine. This is the worst practice in the area. I had to give one star but I wish I could give negative stars.

Earlier this year, I wasn't notified when my doctor retired. I only found out when I tried to…read moreschedule an appointment and was assigned to her replacement. The replacement seemed lovely and I had a great initial visit with her. Months later, I received a letter stating the replacement doctor was leaving and that the practice wouldn't have anyone to take over my care, advising me to find another provider. I have been with this practice since 2019. At my final visit yesterday with the replacement provider who is leaving, my 3 PM appointment was poorly managed. Despite arriving on time, I wasn't taken back until 3:30. After waiting alone for almost an hour without updates, I had to seek out staff for help. They assured me the doctor would be in soon, but after another 10 minutes, I left. A 90-minute wait to see a doctor is unacceptable. The fact that nobody updated me about any delays was also unacceptable.