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Ask the Community - Novus Glass

Precision Auto Glass

Precision Auto Glass

(46 reviews)

I met Austin Willert on Nextdoor when I requested who to call to fix our window. He offered to find…read moreout why the window fell inside the door panel, for free. He discovered both clips had broken. But the window wasn't. He was prepared and brought a window with him to replace ours. As it was, someone had put the wrong window into the right box. Then Austin did something we never would have expected, he traveled 45 miles to get the right one. He kept in touch, off and on. Within one day, he came back and installed it. He also went above and beyond, and cleaned the window. All of this only cost us $280.30. Glass Advantage didn't call us until the next day and quoted us $300 and something. If we ever need a window replaced again, we're calling Austin as he gave us his business card. Not only did we appreciate his fast service, but that he was very personable with us old folks.

I cannot say enough great things about Precision Auto Glass. From start to finish, the entire…read moreexperience was absolutely top tier. The fact that they came directly to me made everything so convenient. No waiting around at a shop, no rearranging my schedule. They showed up on time, fully prepared, and got right to work. The workmanship was flawless. You can immediately tell they take pride in what they do. They used OEM BMW parts, which gave me complete confidence in the quality of the repair, and they were completely transparent about everything. They also walked me through backup options in case my insurance didn't approve OEM, which I really appreciated. No pressure, just honest and knowledgeable guidance. Communication throughout the process was outstanding. I was kept informed and updated the whole time, which made the experience stress free. What truly impressed me were the finishing touches. After completing the job, they vacuumed the interior and cleaned all the glass, leaving my car looking better than before. That level of care speaks volumes about their professionalism. If you want amazing workmanship, clear communication, and the convenience of true mobile service, Precision Auto Glass is the company to call. An outstanding experience all around. Highly recommend.

Safelite

Safelite

(35 reviews)

This review is over a year ago, but still tracks in these current times because this Safelite…read morelocation is very incompetent. The worst Safelite ever. They show zero accountability, zero responsibility, barely responsive and incompetent. 1. Installed an aftermarket windshield into my 2015 Honda Accord because my insurance would not cover it. They would not tell me this over email, but would tell me this over the phone. Pretty shady. 2. Because of the aftermarket windshield, the front car warnings and lane department warnings were allegedly failing. Told me they'd purchase the genuine OEM windshield in hopes that it will clear out the codes. 3. About a week goes by and I call the general Safelite hotline because I didn't know their direct number at the time when I left home for work. They were telling me that I had an upcoming appointment already scheduled. This Safelite facility scheduled the appointment without consulting with me first and claimed they didn't do it manually. Surrrrrrre buddy! 4. Emailed the person named Dominik from this facility in Riverhead on a Sunday. Which I understand I would not get a response back on that day since they're closed. This guy did not give me a response back AT ALL until after a car accident and outrage from me. 5. When I spoke with Dominik over the phone after the accident, he expressed zero consideration, accountability and empathy towards the matter. I understand that me getting into an accident is not solely their fault. However, the sensors failing due to their shotty work does not help PREVENT me from being in an accident. These sensors are put into place to prevent such accidents from happening. When I explained this to him, his response was just, "wowwww." Good response, sir. This whole situation snowballed because of their poor work/efforts. He even tried to tell me that I emailed him on a Sunday and that's why he didn't reply back to me. Dude, it was 3 weekdays later and I received zero response from you. No excuse when it's a Thursday and I emailed you on a Sunday. 6. When I called him again to confirm that my insurance would not cover the OEM windshield, he was being very dodgy with his answer. Along with the dodgy emails about it telling me to call him instead. 7. This man tried to tell me that the aftermarket windshield is IDENTICAL to the OEM original windshield. There is no truth behind this and he knows that. It is almost identical. Never exact. He's just trying to save face. 8. Got my car checked out at another Safelite facility with a guy named Luis where he did it at the parking lot of my workplace. Really nice dude and went above and beyond compared to Riverhead's efforts. He did the extra work and found out that the sensors may be the reason to the failure and not the windshield. Stating that even with the replaced windshield, those sensors would still not work. Very courteous, competent, responsive, honest, and really knows how to explain things in a simplified way. 9. Luis had his manager reach out to the Riverhead location and they've failed to get back in touch with me to get this moving along. This was done on Wednesday the day before Thanksgiving. Which I understood I would not get a response back so close to the holidays. Yet I have not gotten a response yet from Safelite Riverhead about this situation. Not once from when this review has been posted. I've given a generous amount of time for them to reach out to me and get this going. I want nothing to do with Riverhead's Safelite, but they need to get this moving forward with the Safelite shop that has jumped into this to help me. Luis has had his manager follow up with them and still days are going by with zero response from Riverhead. P.S. their waiting room is disgusting and smells like ammonia all day. Kind of a hazard inhaling those fumes for hours on end. They have a parking lot fit for a bodega. Shocked that a Safelite facility like this even functions. FURTHERMORE, they caused me H-E-Double Hockey Sticks for months all because they THOUGHT a Honda windshield would not resolve the issue. Last resort was replacing it with a Honda windshield & guess what? IT FIXED THE PROBLEM! Listen to your customers, folks.

After getting a chip in my windshield, I called Safelight and was able to get a same day…read moreappointment. The technician thoroughly explained the pros and cons of filling in the chip. I thought my out of pocket cost was reasonable. The repair looked better than I expected.

Novus Glass - autoglass - Updated October 2026

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