NOVUS Glass

4.4 (5 reviews)

Auto Glass Services, Windshield Installation & Repair

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NOVUS Glass - Auto Glass Services Near Me - Ashland, Virginia

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Mr A.

27

115

19

21 days ago

this is a great business. It's gotten harder to get your windshield replaced lately if you haven't noticed and some of the places I called around two were difficult to work with and wanted to schedule me out a week or two in advance and made the process with the insurance company extremely painful but these guys got me in the same day. We're very friendly had good prices and good service. I can't say enough nice things about them. read more

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Robert G.

0

1

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1 year ago

I definitely appreciated the quick communication when shopping around, and not being asked a ton of questions other than what services I needed and not only did they do an awesome job but actually were very easy to talk to during the service and had a personality which to me is big in today's world of being just a number. I had a semi windshield put in and if I ever need another one ill be back and will also bring my personal vehicles to them as well. Great job guys! read more

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Kelley B.

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1

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2 years ago

I never do reviews but could not let this one go without giving a shout out to Novus Glass in Ashland. They repaired an old chip in my windshield making it look practically new. In a world that has forgotten customer service, you will be pleasantly surprised at Novus Glass. They answer the phone themselves (no automated machine to deal with), they really care about the service they provide and take pride in their work, it is not just another job to them. Highly recommend them for any windshield repair or replacement needs. read more

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Jake S.

0

1

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2 years ago

They stayed late to take care of me and the new windshield looks great! Avery and Jennifer are owner operators that take pride in their business and customer satisfaction read more

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Paul M.

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2

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3 years ago

Sooooo, I had a great experience with setting up my windshield replacement appointment; however when I went to pick up my vehicle after hours, I noticed that Novus left my 'electrical cable' to my rear-view mirror exposed (it wasn't exposed prior to dropping off my vehicle). I noticed a strange noise as if something was trying to activate every 15 seconds or so. It turned out that my windshield wipers were the noise I heard. I left my car in the Novus lot and left a note about the issue I encountered. I asked them to contact me the next morning (5/25). Novus dropped my car at my house on 5/25 and I validated that my windshield wipers worked as expected. I didn't drive my car until 5/19 (Friday) and when I went to 'unlock' my rear passenger door I noticed that it didn't work. When I closed my driver door it seemed that the unlock/lock 'clicked' as expected. Novus has screwed up the electrical options on my SUV. All they were supposed to do was replace my main windshield but since doing so I have encountered electrical issues with other options in my vehicle! I hope that they can remedy my issues in a timely manner! Otherwise, I would steer clear of this business!!! read more

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More info about NOVUS Glass

10403 Leadbetter Rd
Ste D
Ashland, VA 23005
Directions
(804) 800-6899
Call Now
Visit Website
http://novusglass.com

Payment methods

Does NOVUS Glass take credit cards?

Yes, NOVUS Glass takes credit cards.

Other Amenities

Does NOVUS Glass have free WiFi?

Yes, NOVUS Glass has free WiFi.

From the Business

Specialties

A broken car window or windshield is not to be taken lightly. At Novus Glass, we understand the importance of quickly and efficiently repairing the windows of your vehicle. As an automotive glass repair center in Redmond, WA, our goal is to help you get back on the road as quickly and safely as possible.

History

Established in 1972.

Since 1972, NOVUS Glass has been a pioneer in windshield repair, revolutionizing the industry with our Repair First, Replace When Necessary® commitment. Our story began when Dr. Frank Werner, frustrated with replacing windshields for minor damage, teamed up with chemical engineer Bill Wiele to develop the most effective repair method. Gerald Keinath later acquired the patent and launched NOVUS®, meaning "new" or "innovative" in Latin. Today, as part of a leading global network, NOVUS Glass holds more U.S. patents for windshield repair than any other company, ensuring top-quality service and technology.

More Info

Hours

Glass Doctor Auto of Glen Allen

4.9

(27 reviews)

It was great! I was able to get an appointment on the schedule quickly. They took care of the…read morelittle crack in my windshield and it's held up great since. Great staff too!

It shouldn't be review-worthy when everything goes as planned, but now days it is…read more * I had an appointment. They showed up as scheduled. * They agreed to change my windshield at $X, and there were no surprises. * Customer service was friendly and efficient. * They said it would be 2 -3 hours, and it was 2 hours. There was no push-back, no changes in the plan, and surprises. AND their price was much less than the other 3 places I called. It used to be that this was the baseline minimum you could expect going into any business. Sadly, that's no longer the case.

AC Glass

4.0

(1 review)

It has been a number of years since AC Glass installed glass showed for us. They did a nice job,…read moreon time and as promised.

From the owner: AC Glass Company is a locally-owned glass service company based in the Glen Allen area. We provide…read morea full range of services across a wide variety of applications in residential, commercial, and vehicle glass use. Contact us today for more information!

Smiley's Glass

4.2

(43 reviews)

i needed a quick windshield patch up from a rock hitting it, called and they were able to get me…read morethat day but chose the morning after, super affordable

Kind. Prompt. Fair. Look no further for your glass needs. It actually felt good to do business…read morewith someone in the car industry, for once, and as a woman no less

James Auto Glass

4.7

(3 reviews)

fantastic experience! visiting RVA for a family funeral. Got a crack in windshield during that…read morefreakshow snow storm driving in from Big Lick. handling entirely on the phone; James came to our airbnb near VCU. Pickedup a stashed key, did a great job fixing window- and put the key back just before we returned from a family visit. safelite was terrible tryjng to arrange and get a quote. Skip them. James gave a quote and set time of repair within two text messages. $100.00 boom!

Easy to set up appointment and the price beat the competition by $50 - $80. Company came to my…read morehouse and replaced the glass in the street. Quick and painless. Glass appears to be good quality with no visual defects. Company does charge a service fee for using a credit card.

Auto Glass & Window Tint Specialists

4.7

(122 reviews)

I recently had all of the windows, front windshield, and sunroof tinted on my 2026 Acura MDX, and I…read morecouldn't be more pleased with the results. The quality of the work is outstanding--everything looks clean, precise, and professionally done. Before scheduling, I had quite a few questions that I initially sent over email and later discussed on a phone call. Ahmed was incredibly patient, knowledgeable, and easy to work with throughout the entire process. He took the time to answer every question and made sure I was comfortable with my decisions. The team clearly takes pride in their work, and it shows in the final product. Based on this experience, I fully plan to bring another vehicle in for tinting. Highly recommend.

My rearview mirror inside of my Lexus melted off.... So it was hanging by a wire. I called these…read moreguys and they got me in quick. 30 minutes later it was properly reapplied and I was on my way. Professional operation. Recommend

Ashland Auto Glass

1.0

(1 review)

Installed a new windshield for mine that was leaking. Initially seemed to do a good job. He only…read moretakes cash or checks. He left without giving me a receipt. I called him and he mailed me a receipt a week later. Then 2 weeks later the first time I went over 45MPH (I mainly stay close to home) my husband, daughter and I noticed that makes a whooshing noise. On Interstate 95 doing 70MPH it was loud and scary. I called him back and asked him to check it...He asked me if I was sure it was coming from the windshield...DUH! He also said it could be caused by my dashboard. I've had this vehicle since 2005 and never had these noises. He told me he would come back the following week to check it. I asked him if he could bring a copy of the warranty that he said he had. He said NO. He said that it had a lifetime warranty guaranteeing against any problems except for those beyond his control such as a rock coming up from the road and hitting it. I asked him to put that in writing since he didn't have it in writing. He refused. I asked him if I wrote that on the back of my receipt if he would at least initial it. HE REUSED and got beligerant. He again said that his word for the lifetime warranty should be enough. FOLKS...we all know what any sane person would say...get it in writing or you have NO warranty. He asked me if still wanted him to come out and I said yes. The next day my husband's care broke down and had to be towed to the repair shop. Since my vehicle would not be here the rest of the week, called him, office and cell phone and no answer and left a message on the office number asking him to change the date to come back to next week. I asked him to call me back and let me know if that fits his schedule. I have not heard from him since and don't know if my 'warranty' will be honored or not. I now wish I had spent $30 more and gotten my windshield from someone who had review and a written warranty right on their website. RUN and go SOMEWHERE ELSE.

From the owner: Ashland Auto Glass offers automobile glass services in the Glen Allen, Virginia and surrounding…read moreareas. Call today for your window replacement needs.

Ace Glass

4.1

(63 reviews)

Extremely satisfied!!!! I'am over the moon. Will use them again. Everthing was great.read more

I noticed a crack in my windshield yesterday and reached out to Ace Glass since another company…read morecouldn't help me for over a week. I talked to Amber, and she was very courteous on the phone. Due to the cost of the replacement and recalibration I wanted to make an insurance claim. After getting my information, she set up a conference call between me, her and the Allstate Glass representative. Super easy. Ace Glass was able to come today (1 day later) to my office and install a new windshield. I am so happy they could fix my problem so quickly. I'll update this review should I have any issues.

Fine Windshield Repair

5.0

(39 reviews)

I love this one man operation! He's been doing this service for so long. He's very nice, efficient,…read moreand saves a lot of money instead of forcing me to replace the whole windshield! I highly recommend his service!

Fine Windshield Repair/Capitol Windshield Repair is the best windshield repair service in…read moreRichmond. Steve returned my call within 10 minutes and made an appointment for the next day. He communicated his status and came early! He pays attention to detail and was very fast repairing my windshield crack - All done in about 10 minutes. I used his service about 10 years ago and the repair looks the same today as the day it was done. Work is guaranteed. Highly recommend - you will not be disappointed!

Glen Allen Glass and Mirror

5.0

(11 reviews)

Highly highly highly recommend!!! I needed a piece of custom cut glass in a pinch and Brian was…read morevery quick to reply to my email request, very helpful and created exactly the glass I needed in a very timely manner!!! Thanks soooo much!!!

A great company and person to work with Brian Daniels…read more He's helped me get a many of my sales through during my real estate career Wally Hughes a Re/Max Commonwealth

Black Optix Tint

4.3

(22 reviews)

Amazing costumer service. Great quality they really went above and beyond to make sure I was…read morepleased with the service. Good quality for the price I am very happy with the tint.

BROKE SCREEN IN VEHICLE. This place now offers audio installations. Not sure how new that is but if…read moreyou go there in person they have signs everywhere. They broke the display screen while trying to install a new system for me and then said that's how it came in. It's not even that they broke it that makes me upset. They didn't own up to it. They said they'd have the manager call me and then just never contacted me. I'll get the screen fixed but like I said that's not what infuriates me. It's their customer service. How are you going to tell me how I took in my car in? I clearly took it in for an install and left with no install, $200 in the hole and a broken screen. Ridiculous.

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Angry G.

0

1

0

3 years ago

Novus Glass of Richmond is fantastic, with fast and honest service! After waiting over six frustrating months with no eta for a windshield replacement from the nation's largest glass replacement service, known for their catchy jingle, but clearly not for their efficiency, I decided to switch to Novus Glass of Richmond for my 2023 Subaru Ascent's windshield replacement. And what a great decision that was! From the moment I called Novus Glass, the difference was evident. I didn't have to go through 10 minutes of telephone automation to talk to someone, the owner, Avery, picked up the phone when I called. His customer service was not just friendly but also reassuring. He understood the urgency of my situation with a state inspection coming due and helped walk me through the process of getting the insurance claim switched over to them within 30 minutes, and a service appointment was scheduled the following week with the glass in stock! The day of the appointment was a breeze. The technicians were punctual, professional, and extremely skilled. They handled my Subaru Ascent with great care, ensuring that the new windshield was perfectly installed, and most importantly, calibrated! Their attention to detail was impeccable, and they even took the time to explain the process and care instructions post-installation. What impressed me the most was not just the speed of their service but the quality of work. It was evident that they prioritized customer satisfaction and quality over everything else. The new windshield was of excellent quality, and the installation was flawless. I am thoroughly impressed with Novus Glass of Richmond. Their swift and top-notch service has earned them a loyal customer in me. I highly recommend them to anyone in need of quick, reliable, and high-quality glass replacement services. They truly stand out against the competition, with the level of caring service you can only get from local small business owners. Thank you, Novus Glass, for rescuing me from the endless wait and providing such exceptional service! Ken M. read more

NOVUS Glass - autoglass - Updated August 2026

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