I cancelled with this place due to horrible customer service. When I first contacted them, I gave the person my VIN number to get things started. When I called back the next day, the person I spoke to had no information on me and requested a VIN number again. She kept saying I don't know who you talked to. I kept giving her the guy's first name and extension but she refused to call to get my information. I then had to go through the process again of leaving my office to walk out in the rain to my car to get the information. I was initially told they could come by Monday morning to my place of employment. I called back once they got what they needed to give them directions. I was then told they could come and do it on SUNDAY. I questioned that saying I was surprised they would do installations on a Sunday. She said yes, they do installations 7 days a week. I said okay, in that case, I'll give them my home address. I was told they will call between 8-10 am Sunday morning with a precise time. At 10:30 am with no call, I contacted them. The person noticed the same work order, which indicated a Sunday installation, and apologized. She said they don't do Sunday installations. I told her I was surprised too - having originally questioned that with the other customer service person. She told me they ordered the original manufacturer's glass two days earlier and normally it takes 5-7 business days to get it in. From the very beginning, I was told the original manufactured glass was needed on this 2016 vehicle. They may possible do a good installation, but I would not want them to get my business since they have no clue what's going on. read more
