Despite being a 4-star hotel brand, my experience did not live up to it. I was on 2nd floor and woken up by garbage truck emptying the garbage almost daily by about 7:30am. The bedding was soft but I wasn't able to get any quality sleep. When I return to my room on second day, my duvet was replaced but I could see some obvious stains to it. Thank God I don't sleep on that side of the bed. Moreover, the TV is off-centered from the bed so only one side of the bed can see it. The sightline is blocked by a pillar on other half of the bed. There are less than 100 channels on the TV. The sports channel do not have high definition. I have to watch it on SD even though the TV screen is huge. Onto the bathroom. The faucet for handwashing was too close to the edge of the sink. The overhead shower was partially blocked and could only run for about 5-8 seconds before the pressure would shut the water off. The soap and shampoo bottles were very difficult to squeeze. I would probably book another hotel next time. One thing that is actually dangerous: the fire escape map in my room doesn't indicate which room I'm in on the map. No doubt that this is illegal. The things that are good about this hotel are knowledgeable staff and convenient location with lots of food and shopping options. read more

Ambiance: Good Room: Good though I had been upgraded to a suite Service/Concierge: Limited interaction Parking: Not used though I was told its nearby Location: central. close to office towers, tourist attractions, transit and a mall This hotel is convenient in terms of tourist attractions such as Rideau mall, Byward market, Parliament Hill and many office towers around the core. They share amenities with adjacent hotel unfortunately which means busy exercise facilities. One could book the pool ahead though it was still shared with others. This visit was week long so luckily I was able to upgrade to a suite which is good for a longer stay. However there was no house keeping and one couldn't even schedule it! What gives? I know we are in trying times but other hotel chain I stayed at in the same city could at least schedule it provided one was away for the designated time period. I was able to order towels, espresso pods etc. though the front desk but still an unmade room for a week! The only was to get a clean room was by changing the room which isn't viable. I tried the breakfast buffet during my stay and wasn't impressed at all. With all the delivery apps offering all sort of fresh options. I don't see a reason why one wouldn't use them to order breakfast in. read more

Novotel Ottawa - King bed suite - Hotels Near Me - Ottawa, Ontario

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Thoroughly enjoyed my time here, and it was mostly for location. The hotel is clean and safe, and the service is friendly. I really didn't have any complaints about the hotel. The 4-star rating is simply because the rooms are standard Novotel fare - nothing special. I didn't visit the pool or gym, so can't comment. The restaurant was quite nice, and the food was good. The highlight is the location. It's in the heart of downtown Ottawa, across the street from the Rideau Centre, and a few minutes walk to the Byward Market. Parking was expensive, but convenient, in an underground lot with an elevator directly into the lobby. We will be back! read more

This is really a hotel not worth writing home to, but I still want to share my simple experience. I booked this through Booking.com and it actually caused a bit more headache than it should've. Typically, you only get charged when you check in, but I was charged the day after i booked for a higher amount than what was on my invoice. I called and they told me there was a glitch in the system saying I checked in in August for an October stay - had I didn't call in that day, it would've been worse on checking in in October! I got my refund and was charged accordingly. In October, I checked in and was told I was being charged. But I already paid back in August...I guess there was a misunderstanding and my booking had to be manually overrode. The front desk staff fixed it quickly which I appreciated but as a result of me going back down after I dropped off my luggage. During my stay, I didn't need much really. I did want toothpaste though and although they said I would get it delivered, it never was. The one bright side to Novotel is the location which I can't stop boasting about. Fantastic spot. Right by RIdeau Centre and the Market. Very central, you can walk to most touristy spots. Close to so much food as well. read more

Update- After filling out the customer satisfication survey and communicating with the manager, I was refunded 50% of the room rate paid! Front Office Manager: Danny Ponte was very helpful and offered to take care of my stay personally should I ever come back to Ottawa. read more

Nothing that really stands out...good or bad. The hotel room was nice and clean. I had a king size bed with a weird light that was basically the headboard, which made for watching tv a bit awkward as the glare of the headboard reflected off the tv. Honestly, it reminded me of something that you would see in an adult movie...so if that is what you are going for...this is the hotel for you! The bathroom is a bit small but I am finding that to be very common place now. Bed was comfy as were the pillows. The breakfast was ok. It is a buffet with a few options and made to order omelettes, pancakes, etc. I have had better and I have had worse The location is wonderful as it is right downtown and within walking distance to a great selection of restaurants and bars. Can't go wrong with the location at all. I would have no problem staying at this hotel upon my return to the area. read more

Novotel Ottawa - Headboard light...the main light for the room. - Hotels Near Me - Ottawa, Ontario

Terrible service!!! Terrible rooms, breakfast is not included $22 per person per day. We were told last day that children under 15 eat for free!!! Parking access was an issue!!!! This hotel is used for Refugee accommodations. read more

Came here last year for business. The room itself was pretty tiny compared to what I am used to in the US, but hey, I wasn't going to be in the room much, anyways. The client I was out there for recommended the hotel and I thought it was alright. The staff was pretty friendly and helpful, and the bartender at the restaurant was excellent. Friendly, helped me discuss different places to grab a bite to eat, etc. Problem was the elevators weren't working much at all, and I had to haul my luggage down 6 flights of stairs, which wasn't quite fun. And it was quite a wait to check out, which was kind of a pain since I had a plane to catch. read more

Room - we had a king size bed standard room, nothing fancy. Bed is very comfortable, pillows are decent and linens are fresh and crisp. The room we got is one of the older ones. The carpet is old and looks dirty. Size of the room is not big. Comes with a bar fridge, safe and coffee maker. The rest of the room is cleaned but it doesn't give you a "wow" feeling. Curtains are a little bit stained. Location - best part about this hotel, extremely convenient, right beside Rideau Centre, Byward and less than 10 mins to Parliament. If you don't want to hear the cars though, ask for a room on a higher floor. Ours was on level 2 and you could hear the cars passing by. Breakfast - our booking came with buffet breakfast, pretty decent, lots of options, eggs (scrambled), they also had boiled eggs but they are cold from the fridge, for this scale of hotel, I would expect them to have fresh boiled eggs, bacon, sausages, quite a few fresh breads and baked goods, cereal, juice and fruits. Hotel restaurant - The Albion Room, we didn't try it but they offer a chef (tasting) menu for $150 with wine pairing. It seems to have good reviews overall so if you like a nice restaurant inside your hotel then this one has it. Parking - expensive but that's what comes with staying downtown, $28 per day with in/out privileges. There is a parking right across from the hotel, the Rideau Centre lot, it's $25 per day, no in/out privileges so I think the Novotel one is a better offer. There are no cheap lots nearby. But since it close to many key attractions. You save by not having to drive and pay parking everywhere. Pool - they share with Les Suites Hotel, it's not big, regular hotel pool size. Gym - pretty good, roomy and clean Front staff - nice and friendly read more

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Everything I said in my prior review except I think it's time for a hotel makeover. Carpets are worn and bubbling up in areas and some things are just outdated or in need of replacement. read more

This place was really great. Excellent location... Loads of things to do round the area. The mall was really close by. The canal was down the road. The hotel was very new and rooms were very nice. read more

The Novotel went through some renovations a little ways back and now looks great! The lobby looks right out of an IKEA catalog complete with Mac stations and uncomfortable-looking fluorescent pink lounge chairs. For less than $100 on Hotel.ca and located steps from the Rideau canal and adjacent to the Rideau Centre and the Byward Market, this is one of the best bang for your buck in downtown Ottawa. The rooms are very modern and cozy and the beds are super comfortable. Last year i stayed at the Les Suites next door but the Novotel is by far the better choice. Parking isn't free but at $15/night it beats anything I would pay back home in Toronto. I will definitely stay here again on my next visit to Ottawa. read more

At a Government rate of $149.00/night I expected more. Pro's: Very clean. Modern feel. Comfortable. LOCATION LOCATION LOCATION. Novotel is situated right in the heart of Downtown Ottawa. If clubbing is your thing, you are right there, just a walk out the front door and smack dab into the Market area of Downtown. If shopping is your thing, you are right there as well. The Rideau Center is right across the street. The Rideau Canal is a short walk away and the Parliment Building is just up the corner. Rooms are a very good size. I think there is a pool and a gym too but I didn't have time to check any of that out. If you give them your Credit Card, be prepared for a lengthy hold of $500.00! I stayed on the 22nd and 23 of November and paid for my stay in cash on the 24th. On the 29th of November I attempted to use my Credit Card only to find out that NOVOTEL still had a $500.00 hold and it could take up to another week to release. Imagine my shock as they didn't even bother to tell me they were holding such an obscene amount of money. They have a fully stocked Bar, if you want to pay $3 for a Kit Kat, then please, indulge. There are no vending machines so if that late night craving hits and you think you're going to just eat that Kit Kat that's calling your name then replace it in the morning with a .97 Kit Kat from Shoppers, you're sadly mistaken. The mini bar is set up with sensors so that the moment you remove that Kit Kat from the bar, your bill is hit with $3 (plus tax)! Oh and that nice menu that is sitting on the wall right above the row of water bottles, yeah, better be careful prying that from the wall as well or you might knock over a water bottle. $5 plus tax... yep, right on that bill of yours. No you can't put it back. Well you can, but your bill will still be charged and now you just paid $5 plus tax for a bottle of water you didn't even drink! I didn't have a chance to hit the restaurant, but I have read the reviews are good, I did however get to order the breakfast from Room Service prior to heading out. I think it was $19 for eggs, toast and sausage. My review on that is Meh. I mean it's eggs and sausage right. Either you like it or you don't can't really mess it up either way. You cannot access the elevators without a room key. For me this was just a monotonous inconvience. You would have to get into the elevator, then remember you need your key, then dig out your key, put it in the slot and press your floor. This is a great idea for security, but really, who checks to see if everyone in the elevator has a room key? Once you insert your key, you can press any floor in the Hotel and go. So if there are 5 people in the elevator and you were the lucky one to remember to have your key at the ready, you put it in, and the other 5 people just press their floors and away you go. Are you going to ask those other 5 people if they actually have keys to access those floors? Yeah, me neither. I gave this Hotel an A-OK rating based on the location and the cleanliness alone. If this Hotel was any where else in Ottawa, my review would have been much less. read more

Novotel has a perfect location if you want to stay downtown Ottawa, next to tourist attractions and multiple restaurant options at the ByWard market. The rooms are small for the North American standards, yet the space is well utilized and bed is indeed very big, and comfortable. The hotel staff was very nice as I did a very early check in. They fortunately had a room for me immediately regardless my reservation was mysteriously cancelled. The room was just renovated and very clean. Small inconvenience, I couldn't figure out how to switch off the airconditionning. My main complaint is the WiFi quality. I could hardly connect to Internet from any of my devices, basically took me more then an hour to download E-mails in the evening and no chance to do any work. May be this is related specifically to the location of my room, but it must be fixed. The hotel is connected conveniently to a public underground parking, which you need to pay yourself. Access from the highway is also very strightforward. Overall 3.5 stars because of the WiFi quality. I would be definitely back as everything else was up to my taste. read more

The room I had was nice but a little Closter phobic. I enjoyed the location. Being in Byward market is not my idea of a fun time, being just outside of it was a little nicer. The Bar seemed dead most of the time and the gym was a labyrinth to get to but really I have no complaints about this nice hotel. Actually, now that I think about it their was one night that I decided to buy a bottle of wine rather then order the house wine. I was in my room and they had no wine key. Apparently what you have to do is take your wine bottle down to the clerk, give them the wine bottle they open it for you at the front desk. A lot of running around for very little reason. If you plan on going to Novotel get ready to relax and bring a wine key. read more

Location of hotel was pretty good. Minutes away from everything downtown. 3 nights (Superior king size bed) over the Canada day long wknd cost $450 plus $25 a day for parking. A bit pricey but expected. Washroom... no locks with little doors that did not really close tightly. Made for some interesting nights. Lol No complaints about room. Things were pretty clean but no view what so ever. Didn't get a chance to visit the pool so unable to give a review on that. Would I come back... unlikely. We passed by Lord Elgin hotel while we were walking around and it looked pretty good from the outside. Cost per night for that wknd was the same. Not sure about the parking price though. read more

New age, very modern feel. You will notice this as soon as you walk into the lobby. Different textures, patterns, lots of lines and curves, Macs. When it comes to the rooms, I'd have to say they are quite small, but the clean, new feeling somewhat compensates for it. Also, one HUGE point - the bathroom doors are silhouetted... you won't actually see detail but it's suggestive enough to make you not want to hop in the shower while someone is standing in the kitchen unless you are that free with the body. 3/5 for it's awesome conceptualization of modern - but the rooms just don't make sense. read more

Average-priced hotel. Close to the ByWard Market and the Rideau Centre. The room we acquired was okay. Just don't expect fancy like any of the Fairmonts. We just notice that house-keeping does an okay job but doesn't vacuum the room during our few days stay there. How we noticed was leaving a piece of clothing thread on the carpet. It was never removed. read more

Just to let you know, I priceline bid on a hotel (3 stars) and got the Novotel in Ottawa. Now I've stayed at the Novotel in Toronto, and it's not too splediferous. So I wasn't really expecting much. Upon pulling into the parking garage... again not too impressed, at this point I'm expecting some motel 6 quality here. The parking garage is really sketchy. Once you pass the sketch-tastic parking garage though, you're greeted by an ultra modern lobby with iMacs for browsing and nice shiny finished plastic tables. It really looked really new. Now I figured they just renovated so I wasn't expecting the whole place to be like this. And guess what it kinda isn't... kinda. Getting off the elevators, the hallways looked like they hadn't changed too much. Kinda old looking and stuff that obviously hadn't been renovated. Upon entering the room however, BAM! Probably one of the nicest room's I've been in. Modern lighting, clean bathrooms, new "wood" tiled bathrooms just the works. Totally one of the best 3 stars I've ever stayed at. I think they're under-rating themselves... I feel like I just stole something. read more

Grate hotel & location if you came without car to Ottawa/Gatineu. The by-ward market with very good restaurants and a BIXI stop is just nearby. Perfect breakfest if you like egg/sausage combo. P.S.Rooms quite big, I disagree with other posts on this read more

I booked this place based on Yelp reviews and map location. I'll be more selective next time. ;) My post are usually long and detailed but you will find this one short and sweet because...well there really isn't much to say. This is one of those hotels where you check in and all seems well. Then you open the door to your room and you are like, "Really???". PRO: LOCATION LOCATION LOCATION. Aside from the pricey Westin you truly can not get a better more central location in Ottawa. Walk across the street and you are at the Rideau Center for shopping. Walk two blocks over and you are right in the Byward market. Travel just up the block and you are at city hall, parliament buildings, and museums. You truly don't need a car if you stay at the Novotel. The staff was pleasant and helpful. The hotel lobby & bar area are very chic and modern. You have to use your key card to access the room floors and this is a plus for added security. They have garage self parking for a fee of about $15 per day (I think). Great bathroom amenities selection. They have robe and slippers in the closet. CONS: As much as I would like to say this is a nice hotel...it isn't. It's OK at best. Once you get pass the chic lobby & bar, it's comparable to a Best Western...and a dated one at that. I even stayed in a suite so I can only imagine what a regular room would be like. It's drab (no color), cheap furniture, and the bathrooms are small (no bathtub even in the suite). There was only one flat screen TV in the living area and that room had a small love-seat. The TV in the bedroom was a TINY old school TV (the boxy kind) mounted on a stand in the corner. The TV in the bedroom was old so the picture was poor and it was so small it was almost a joke to have it in there in the first place. I can tell you I know you can't BUY a TV like that these days. The ONLY reason this place gets 3 stars is because the location and price can't be beat for the area. Good thing it is in a great location because TRUST ME you will want to spend as little time in your room as possible. read more

A short walk from the Mackenzie King bus stop, Novotel was easy to find and very close to the Rideau Center. The lobby was rather boring and muted with the use of dark grey color. I liked the room much better, not too roomy, just enough to fit a bed, and side chair and small table. The bed was nice and comfy. The desk seat was comfortable as well. An easy, convenient walk to the Byward Market. read more

I went down for breakfast. They advertise the buffet and a la carte breakfast offered in the hotel restaurant. It is apparently a real treat and something that has to be enjoyed. When I went to the restaurant, I stood on the stairs at the entrance for 10 minutes, without being acknowledged by any of the half dozen staff members walking back and forth. When I was finally asked how many people were in my group, it was a challenge for them to seat one person. Despite half the tables in the restaurant being open, I had to wait for them to clean one for me. And it would "be a few minutes." So I left. Their customer service is atrocious. I wouldn't bother going there for breakfast ever again. Despite staying at this hotel frequently for work. read more

Having stayed previously at the Novotel in Toronto, I wasn't expecting much at all. The now reason I gave this hotel a try at all was because of the other positive reviews here. I was not disappointed. The decor is modern, with dim in-built lights to either side of the bed. The bed was very comfortable too (though they should replace the now-flat pillows). The restaurant offered some unique fare, all of which was delicious. The service was quite good too, and my server not only took back the Chardonnay that I disliked, but offered an alternative wine that hit the spot. Tech: modern flat screen TV, wifi as well as cabled Internet were both available. Bottom line: I would stay here again. read more

Location-check Front desk staff-check Cleanliness-check Comfort-check Ummm but the wait staff at the lobby bar? Atrocious! Three servers chatting in the corner, never approached me and in the end I grabbed my own menu and moved to the bar. Unprofessional as I could hear their personal conversation the whole time. Oh well, you can't be perfect I guess. read more

I went here to stay for a friends birthday. The rooms were really nice, though maybe a tad small. The only strange thing was that the doors to the washroom were sort of translucent, so thought no one could actually see you in the bathroom, it sort of felt like they could! After some snacks and drinks we decided to check out the pool before it closed. It was complicated to find, but when we did we enjoyed the hot tub. For some reason the pool was quite busy even though it was a week night, so it is better to go later to avoid too many kids. They were renovating the hotel a bit, but were doing so in such a way that it didn't cause any inconvenience. The service was good and the room was sophisticated and clean. read more

I was really impressed with this hotel. You can't beat the location - a 60 second walk to ByWard Market, a short walk to Parliament, and right across the street from the Rideau Centre mall. All of the staff were helpful with giving directions on several occasions. Our suite was fantastic and roomy with a nice divider between the bedroom and the living room. Other reviewers have mentioned the carpets not being new...and...I guess? But the room itself was spotless, quite modern, and we thought, looked great. There's an excellent lobby bar, and the breakfast buffet was in a beautiful dining room, with an excellent selection of breakfast items. Sadly, we didn't get to try out the pool facilities. Parking ended up being a bit expensive ($26+/night), but that was the only negative with our stay. We would (and likely will) stay here again. read more

This place gets high marks for location on the edge of the Market, right beside the Rideau Centre, close to the Hill and museums and galleries. It loses marks for its stark modern design that is cold and not very comfortable. Tiny bedside shelves are part of an IKEA-like headboard, with built-in lights that too low to actually light up one's nighttime reading. The pillows were awful - flat and limp. The bathroom doors are two swinging panels that don't actually meet or lock, so not great for those sharing a room. My room only had a shower which was disappointing. The elevator requires a room key and mine did not work well. Room did have a fully stocked mini-bar, coffee maker and safe which did hold my laptop. I got a very good last minute deal, so it was good value. read more

The price and location can't be beat at all. The rooms were clean, too. The bar/resto was great. The Room Service menu was as bland as can be, though. Not a serious knock against it, but just remember that you probably booked for the wicked price when you're only a 10 minute walk away from Parliament Hill in the first place.. read more

It was a great stay other than one thing that was actually pretty major. The room was always freezing no matter how high the thermostat was turned up, if the bathroom door was open. That I could have dealt with but the style of shower was just a partial glass wall with no door. which meant it didn't close, so even with a steaming hot water going it was still so uncomfortable to shower in a freezing bathroom without a shower curtain or door.. if the cold bathroom problem was fixed it would without a doubt be a 5 star stay. The rooms were beautiful, modern, environmentally friendly and comfortable(minus the temperature). read more

The staff was very nice and helpful. The location is perfect and everything is pretty much at a walking distance. The bed was uncomfortable, especially the pillows. For a handicaped room, everything was pretty high and so difficult to reach. The bathroom was unconventional in my opinion and that was cool! read more

Novotel Ottawa - Accessible room - Hotels Near Me - Ottawa, Ontario

Have to give Novotel 4 stars for the staff, location and the renovated rooms. We were first given a king room on the 3rd floor. Old and dirty with a mattress from Goodwill. I complained about the mattress and was upgraded to a Jr. suite because that is all they had. The desk clerk helped me move. So nice. The suite was a MAJOR upgrade. Next time I will intentionally book the Jr. suite for roominess, robes, slippers, a couple more bathroom amenities, the Nespresso coffee maker and desk. The hotel is steps from a three-level mall, Byward Market, parliament, the canal, and much more. Perfectly located. Only better located is the Fairmont and the Westin for much more $$. I would stay here again. read more

I have absolutely no complaints about my stay at the Novotel Ottawa. I booked this hotel for $125/night on Hotels.ca expecting it to be just OK. When we checked in, we were greeted by a very modern looking lobby and the front desk staff were extremely helpful and polite. We arrived before noon (check-in is 3pm) expecting to stash our bags and do a little shopping but were surprised when they told us they had an available room at no extra charge. The king size bed was extremely comfortable, the room and bathroom were both spotless and the view wasn't too bad either. The hotel is within walking distance to the Rideau Centre, Byward Market shops and restaurants, Parliament and only a 20 minute bus ride to the airport. I'm planning another trip to Ottawa in the summer and will be staying here again. read more

I took my son to Ottawa for the redblacks opening game last night Was not impressed with the hotel at all. We have stayed at Novotel in Toronto before and was expecting the experience to be the same. After parking in the UNDERGROUND parking and having to walk through stairwells that smelled of nothing but urine and cigarettes. We checked in and went into our room where we had an amazing view of the overflowing dumpsters across the street from us. Our bathroom had extremely THICK dust on the doors/window of the door.. The pool was out of order the first time we went to go for a swim. No breakfast... And 23.00 for parking! Would never go back!! read more

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The best thing about this hotel is location. Unfortunately they have missed the mark on the quality of tea and coffee in rooms, their parking is beyond horrible from the daily rate, the absence of signs in their underground parking to signal exit direction, that you have to pay prior to exiting. It's ridiculous as these issues are simple to resolve. I also recommend updating carpets in the halls and better ventilation in the bathrooms. Clothes get damp as their is no fan to use. Gym- make sure all TVs work, ensure constant resupply of towels and open the pool for those doing early morning workouts! Again great location, clean and they could pull up their socks with simple easy fixes. read more

It is the little things that makes or breaks the hotel. And in this case, it broke it. Pros: Reception desk very friendly. Bar and restaurant looks nice at first view. First glance at room is a nice one. Rooms have recycling bins. Walk-in shower looks nice. Quiet environment. Slept well. Cons: Parking lot has very tight spaces (not hotel's fault). Bars in elevators were sticky. No minibar (although mentioned in room's booklet). No food available 24 hours (although mentioned in room's booklet). Room booklet looks old and used, needs to be changed. See breakfast/restaurant section. French room service menu is full of grammatical errors (some of them suggestive for people with a dirty mind). Tv is small and old and remote was confusing and very dirty (our Prime Minister had green skin on some channels). Bed was super squeeky even if you plan to just sleep on it. Ceilings were so dirty, they had lines of dust hanging from them (see pictures). Bathroom double doors did not closed shut, they had a space between them, so no privacy (for noise or peepers). Toilet not aligned with counter, which makes sitting uncomfortable (see picture). No space to put soap next to sink, so directly on counter. Shower door did not stay shut completely, so water would end up on the floor (danger!) Not much shower shelf space. Takes a while to understand how works the shower head. Wall plug units sparks when you plug something in. Computer chairs are old, and hurts your back after sitting in it for more than 10 minutes. Bar still has halloween decorations (we are in mid-November). Our view to other hotel's parking lot. Hotel chairs' arm rest were dirty. Lighting in room very poor. No storage space. Restaurant/Breakfast: Big deception. Restaurant WAY understaff. Coffee weak. No cream, only milk (even though it is served in a cream container). Hot food, not hot. Actually cold when you get to your table. Hot food containers were two-thirds empty (ketchup bowl next to it was totally empty). Containers of pastry almost empty, we were left with the squished versions of it at the bottom. Fruits on floor in fruit section made the floor dangerously slippery. Nothing much for someone that has a tooth for sugar in the morning. Waiting in line for a table in the stairs is dangerous. Avoid. Verdict: Very disappointed. The people at the reception desk cannot save this place. Will not return. To the hotel: Most of this is fixable and would greatly upper the experience. read more

Great location - super close to the Byward market. Front reception staff was friendly and efficient. Don't expect over the top luxury as everything is quite minimalistic. Parking was not included so we had to pay around $25-27 at a parking lot that is connected to the hotel by stairs. We also had the breakfast buffet - beautiful decor in the breakfast bar and area, but selection of food isn't all that much. Mostly just sweet pastries, which I don't fancy first thing in the morning. Giving 4 stars mainly for the convenient location and no fuss experience. read more

The walls are thin and so I could hear people talking in the next room. If anyone in a room near me let their door close, even a floor up or down, it always slams and my entire room shakes. read more

I totally regretted booking this hotel. It has renovations going on, and should have notified their guests prior to us booking the rooms. Now it is IMPOSSIBLE to work from my hotel room because the renovation noises are WAY TOO LOUD. The hotel staff tried to give me a meeting room, but it is highly inconvenient for me to lug all my stuff to the meeting room. The hotel should have dealt with this better -- i.e. (1) block off all the rooms that are affected by the renovation and NOT sell these rooms. This is basic customer service/consideration. (2) provide compensation in one way or another for the bad quality service (no one offered to discount the hotel fees or anything like that). In my opinion, this is just bad management and customer service. I am NOT going to book another Novotel hotel ever again. read more

Fantastic hotel, very spacious and pet friendly. We loved the room and shower. The room service leaves a lot to be desired in terms of selection. That would be our only complaint. Otherwise, it was a perfect stay with great customer service. read more