Brookstreet Hotel is a Four Diamond rated hotel in a business park outside Ottawa. Specifically, it is in Kanata. I have stayed in Four Star hotels in other countries, and I wouldn't consider this hotel to be on an upscale, top-notch level. The exterior and interior felt dated and unimaginative. The reception desk was hard to locate. Upon entering through the main doors, you must turn right, then left to check in. The waiting area, near the entrance, had hard, uncomfortable chairs, and sofas. I appreciated the secure, underground, parking garage, but there was a moment of panic when the key card didn't work once, and we were promptly given a replacement at the reception desk. That being said, the beds in the hotel room were quite comfortable. However, the rest of the room reinforced the dated feel. The bathroom was functional, but basic, featuring only a standard bathtub/shower combination, not the separate upscale shower or high-end fixtures one often finds in a Four Diamond hotel. We ordered room service twice, and both times the service was friendly and quick. The menu had a lot of variety, and the amount of food was plentiful, really even being enough for two people. I tried the fish and chips and the risotto and they were both good. We didn't dine in the main restaurant, but we did try to explore the leisure amenities. We wandered upstairs and saw the huge rooms used for conferences and wedding receptions. Unfortunately, the poor internal signage meant we couldn't easily find the pool and spa services. read more

Brookstreet Hotel - Fish and Chips (room service) - Hotels Near Me - Kanata, Ontario

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Great hotel, everything I want: clean and quite. Large, well equipped business office and also not crazy expensive. read more

Always loved this hotel . It appears they are trying to save money these days . I thought the hot tub was not up to cleanliness which made me wonder how they follow up on the cleanliness of other aspects of the hotel . read more

Brookstreet Hotel - The hot tub - Hotels Near Me - Kanata, Ontario

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We were having renovations done in our house, and decided to spend a night at a hotel and have a little "staycation". The hubby has been to several events at the Brookstreet and raves about it, and recommended that we stay the night there. The hotel was not busy, possibly due to being in a pandemic. Most of the action being at the little café at the entrance of the hotel. We were able to check in early around noon, which was great. I'm not sure if that would always be the case during "regular" times. We booked the junior suite, which has a separate living room area, away from the bedroom. Both rooms were pretty roomy. My kid loved running back and forth to each room. The rooms did show some age to it with some wear on tear on the walls and in the bathroom. The vents were also dusty and needed a good clean, with a dead earwig hanging from one. The room was not cheap in price, so I expected a little more, and it definitely did not look as luxe as advertised online. I also did not like the hard headboard. The amount of times my kid banged her head on it was not fun. The bed itself was OK, not as comfy as I was expecting, but that is just my opinion. The stay overall though was nice. The hotel was super quiet, and peaceful. I do regret not checking out the hotels restaurant, Perspectives, as I heard it's amazing. Checkout is at noon which is always appreciated for a late sleep in. read more

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You're staying here for one of two reasons: * You're a fan a visiting team playing the Senators * You're visiting one of the tech companies nearby If you have a choice, get a room in the back overlooking the golf course. Some of the rooms are quite large: there were three kinds of suites. The rooms are fine but show their age. Try not to look too close at the worn carpet or the closet doors that don't completely close. There's not enough power outlets and the wireless isn't strong in the corner rooms. The hotel has lots of amenities: a restaurant, jazz lounge, Starbucks, gym and a pool. The Starbucks coffee drinks come out of a machine but tasted fine. Sadly, the food there was my breakfast both mornings. The brookburger in the restaurant was an experience. It had a bazillion caramelized onions and a tiny amount of bacon. But the sweet & smoky sauce -- holy swamp burger. Too sweet and too much of it. I like the hotel and will likely stay here again. I just won't get the burger. read more

Brookstreet Hotel - Decorated for Halloween - Hotels Near Me - Kanata, Ontario

Very disappointed with the whole experience with this hotel. Booked for 4 nights. Upon arrival I was not welcomed very warmly. I felt somewhat dismissed by the young lady that attended to me. The room was not very clean. Every room has a slamming door that wakes the entire area. When there are events and drunk patrons get loud and obnoxious the noise in the hallway carries and again the doors slam and squeak at all hours of the night. Had to call Sunday morning at 1:20 am 5 times before someone picked up the phone so I could ask them to have someone silence the partiers. Took quite awhile....hmmmm. I was also quite disappointed with the Brookstreet when no one bothered to see if there was anything they could do to make up for the unpleasant morning I had. Or just check in to see if everything was ok? NOT.... It took me forever to fall asleep. Not a happy moment.... Also the carpet on the 9th floor needs addressing. I kept tripping on the unsafe and dangerous carpet. All in all not a place I would recommend. Sooooooo very disappointed in what I thought would be a great time. So during my thought process I don't know why hotels can't figure out how to keep all the rowdy party people coming from an event in the hotel and put them all on the same floor so it doesn't disturb other guests. I was married at the Brookstreet Hotel almost 9 years ago and had an amazing time. We also booked the top floor and party room for our guests. I certainly was aware of other guests and not wanting to disturb them. It truly was an amazing weekend. I was thinking of rebooking for next year and have a 10 year anniversary but after my experience this past weekend I changed my mind..... Your loss Brookstreet Hotel read more

I stayed here for business because it is close to the office. The hotel is very nice and the room was large and comfortable but there is nothing to do in walking distance. There is a pub nearby, which is fine, but there is nothing else. You really need a car, taxi, or uber if you want any food other than the hotel food. read more

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The Brookstreet Hotel is a great place about 25 mins from downtown Ottawa that features indoor and outdoor pools, a very popular spa, a well-equipped fitness facility and a golf course. It also has a casual restaurant called Options, with live jazz music and a variety of dishes including sushi, and a fine dining resto called perspectives. The rooms are spacious and clean with great views of the golf course. They have one room on every floor that has a balcony however I'm not sure about the size of those rooms. On the negative side, the bathroom could use some updating. Some areas had worn out wall panels and older fixtures. The salt water pool outside is small-ish but with some nice seating areas both around and near the pool. The downside is that no drinks or food (aside from water) are allowed near the pool. We were expecting to have some food service around pool. At the time of our visit, there was a furry conference going on (Canfurence) as well as a few weddings. It's great that the hotel has free parking and considering the hotel was fully booked, the pool and fitness areas were not crowded. However, the SPA could use some more availability. Four days before our stay, and from what seemed like a hundred spa services, all that was available was a food treatment on one day at one time. The check-in agent told us the hotel is most popular for the SAP, then the hotel then the golf course. The golf course itself seemed ok but not very challenging. The Brookstreet seems like it would be a great hotel to host business conferences and for a spa/golf weekend getaway. read more

Flew to Ottawa to chase the Vegas Golden Knights for game against Senators and was surprised to see so many other Vegas fans when we arrived. Right after we checked in Jonathan Marchessault walked by and we chatted with him for a second. Regarding Brookstreet Hotel, very nice place. Had dinner at Presentations (Saw George McPhee and Kelly McCrimmon, who noted our Knights attire). Service and food were both awesome. Bar has live jazz music every most night played at a level that you can enjoy and still carry on a conversation. read more

Brookstreet Hotel - Snow, cold as H....ll - Hotels Near Me - Kanata, Ontario

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Stayed here last night for our anniversary. Check-in was quick and the front desk staff were friendly. Our room was clean and spacious. We had dinner and breakfast at Perspectives restaurant in the hotel. We were a little disappointed by the lack of options on the dinner menu, and found the wine list a bit lacking. However, our meals were delicious and our server was attentive and friendly. I was a little perplexed as to why we were charged $14 for parking in their outdoor parking lot. I could understand being charged for parking if we were parking indoors or if the hotel was located downtown where parking is at a premium. The hotel is located in a suburban business park. The parking lot is completely unsecured. Charging us to park struck us as chintzy and left a bad taste in my mouth. read more

We did the Stay and Play package that includes golf at The Marshes and a $100 food and beverage credit to their restaurants and room service. The service was amazing and gave extra touches to make our stay memorable. This was for our anniversary as we got married their the year prior and they had chocolates, a card and Perrier on ice waiting for us. The staff at the Jazz lounge were great and personable with wonderful live music. We even got a room upgrade overlooking the golf course, the view was top notch especially over the Thanksgiving weekend with all the fall colors. Work out facility was big, indoor and outdoor pools and hot tubs were clean and spacious. 100% recommend for a lovely stay. read more

Aging and tired, the furniture is peeling, tile is poorly repaired, drywall is damaged, weird stains on the furniture, and for some reason the ceiling... The staff is unfriendly and downright rude. One window doesn't open and one won't shut. Beautiful view of the neighboring business parking lot. Don't waste your time. I have stayed at nicer Holiday inns. When I contacted guest services who showed me a different room in just as bad condition. The first redeeming quality to this room is that the giant spider building a web is on the outside of the window. read more

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The Brookstreet is a nice hotel since it's pretty new, and the lobby area and the rooms are both modern and clean. The room and bathroom were a good size, and their staff is really friendly. However, my bed and pillows were not very comfortable for some reason, and that is my only complaint. I loved that the shades actually blocked out the sunlight, and there was somewhat of a view from your room. There is a "Starbucks" downstairs, and although you can order the same drinks, it doesn't quite taste as good as the stand alone stores. However, they also sell baked goods and other breakfast/lunch items, so it's a great one stop shop if you're in a hurry. Also, free Wi-Fi! read more

My family and I stayed in the Junior suite for three nights in July 2022. The hotel is clean, the staff are friendly, and our room was spacious; however, it lacked a number of amenities/features that lead to us be disappointed with our stay. First, we learned upon arrival that you have to request a fridge and microwave - they are not standard in each room. I requested both upon arrival, and unfortunately we only received the microwave on the second day after asking a second time for it to be brought up (we were initially told it would come up immediately after we checked in). We were put on a waiting list for a fridge, but we were not lucky to receive one during our stay. Instead, we used the upright cooler in the suite that you can have ice bags brought up to try to keep things cool. You end up with a mess in the cooler because if you are not quick enough the ice melts and creates pools of water. This is not a big deal if you only have bottles/drinks that you want to cool, but we were staying in the hotel with young children and needed to keep some food cool. In my opinion, microwaves and fridges should be a standard item, particularly in a suite. Second, the suite did not contain cutlery or dishes (only a couple of cups for the Keurig machine). The hotel staff were kind enough to bring up cutlery and dishes when we asked, so that was a plus. There are drawers in the suite that could be stocked with these items, which I highly recommend being added as a standard feature. Third, housekeeping staff did not come into our room to tidy up or take out the garbage during our stay. I imagine this is largely due to COVID-19 protocols, so perhaps unavoidable. Fourth, there is a lack of lighting in the suite, especially in the bathroom. While there are nice, large windows that can let in natural light, there are no ceiling fixtures to help illuminate the suite at night. Lighting is provided by a few table and floor lamps, and the vanity lighting in the bathroom is not bright enough to properly put on makeup. Fifth, the faucet in the bathroom should be replaced. The neck of the faucet is too shallow, so the "stream" of water is really close to the back end of the sink, which leads to water spillage on the counter. Additionally, the water comes out in multiple streams vice one steady flow. Sixth, the fitness centre operating hours during most days of the week are 6:00 am - 9:00 pm. It would have been helpful if the gym would open earlier than 6:00 am. Seventh, the complimentary wifi is not very strong. For reference, you can either choose the complimentary wifi, or you can upgrade to high speed for $9.95 per day. I would have thought that high speed internet would have been included. Finally, there is limited above ground parking. I believe it is expected that most guests will park underground. Unfortunately, the height limitation of the parking garage (6'7") meant that we were unable to clear the opening due to a Thule cargo box mounted to the top of our SUV. It was the sum of these experiences that lead us to be disappointed with our stay, particularly given that the hotel is rated as a premium, 4-diamond hotel. read more

I was recently at the bar at the Brookstreet since I work near there, and asked if they could make a custom margarita for me. The bartender said possibly. I explained that I wanted fresh lime juice, triple sec and tequila. I got this terrible drink back with a heavily salted rim and fake lime juice or margarita mix and it was 15 $ dollars. A premium price for a terrible version. I would have been happy had they simply said no we can't do that. And the bar had a total of 3 people so it's not like they are too busy to make a customer happy. read more

Stayed here for one night as it was close to the wedding reception we were going to...so, also got a special rate - thank God because I wouldn't have paid full price. Nice enough. The room was mostly clean if you didn't mind the dust and the wet butt marka on the chair. No frills for the price...no little soap in the bathroom, have to call someone for ice. ..twice. ..because no one came the first time. Oh and you have to pay for parking. The upside is that the bed is comfy, the food is yummy and the view is amazing. read more

Brookstreet Hotel - Hotels Near Me - Kanata, Ontario

Hands down, my fave hotel in Ottawa. Any chance I get, I go there. The spa services are fabulous, Sunday brunch is delicious, and customer service is always above and beyond. I'm so thankful that friends of ours gifted us a weekend here as a wedding gift! The views of the golf course are gorgeous, as well as overlooking the pool and hot tub area, too. Clean, comfortable beds, convenient location....highly highly recommend!!! read more

Nice hotel. Perfect for business travel, don't stay there if you want to enjoy Ottawa as Kanata is far away. The rooms are specious an clean. Bathroom is modern. If you stay on a top floor you may be rewarded with a nice view as there are not too many tall buildings around. I really liked the work area, oval desk with extra seets. The beds are as comfortable as in every hotel chain, completely comparable with SPG and maybe better. The best is you can actually open few of the windows and get real fresh air in your room. I didn't like the fact the garage is paid and you can keep your car at the outdorr parking lot only three hours, customers shouldn't be forced to pay for garage in a subburban area. Special bonus for hockey fans. It is known the NHL teams stay in Brookstreet, when visiting the Senators. So one eventually can see a beloved hockey star around if lucky. read more

Stayed for 5 days asked to have clean linen they have none due to the storm? Asked to have my room cleanEd they said no to that as they had no clean linens, so I had to ask 3 times to get the garbage taken out of it. The internet is $10 extra a day for a business park suite??? It is a run down hotel that has no service whatsoever!! Do not waste your money as this is such a rip off. The best part of my stay was the friendly 2 gentlemen at the door as you enter, they are wonderful. read more

The Brookstreet is a decent hotel, but could use some improvements. * the bed is one of the least comfortable I've ever slept on, * the temperature control in my room didn't work properly, it was much too hot and uncomfortable, * asked twice for coffee (pods for the in-room Keurig/Tassimo) that never came, * pet fees are billed for each night? Have never come across this at another hotel. Decent hotel, and OK to stay here if you have business in Kanata- otherwise there are far better options fifteen minutes away in downtown Ottawa. read more

We had a nice one-night stay at this hotel, in Kanata (which is about 20 minutes west of downtown Ottawa, and 10 minutes from the Canadian Tire Centre). The hotel is modern and very pretty, as are the rooms. The beds are comfortable and the bathrooms modern. It would be a 4-star hotel (or better) if not for a few issues: 1. The location is quite far from any action in Ottawa. It was created to serve the high-tech community, which is still in the area, but not nearly the size as it was in 2000. 2. The indoor pool area was not good - the pool is small and the pool area dingy. We were disappointed that the group hot tub was not working (although individual hot tubs were available in the change rooms). That beings said, the hotel restaurant was fantastic, and the live jazz music on Friday night was a nice treat (beware very expensive drinks in the hotel bar). Service was friendly and efficient. We've also had events in the conference centre of the hotel, which were all very efficiently run, and classy. The catering was pretty good, but not great. read more

Came here for a conference and the location was just right. Fits about 310 in their ball room and there were many other rooms that were good for smaller groups. The buffet food was actually quite good and there was a nice variety from one day to the next. The food was as fresh as you'd expect and everything seemed to run smoothly. Although I never visited any of the other amenities, the rooms we were in were clean and the serving staff was quick to remove plates at lunch and did so seamlessly. Great venu. I believe there was a bit of an issue with the wifi - It's password protected and it seemed to be tricky to access. read more

On the scale of a premium Marriott. Very good. Check in and check out seamless and fast. I was offered a nice view balcony with parking included in the upgrade cost, which was modest. Room featured supportive and comfortable mattresses a key for me - coming to a new brand hotel I was concerned about this. No disappointments. Bar and restaurant service was prompt and friendly though it also cost the review a star - the drinks and food are typical restaurant fare. Not exciting and not terribly good. Walk across the street to the Indian restaurant for a very good meal at a better price instead. Also walking distance convenient to many local tech companies, it's centered in the business park complex most of them occupy. read more

On a business trip for one week here. So read this as busines traveler, and not a sports fan. The Good: The rooms are nice, the staff is awesome and friendly, and the hotel is generally clean and free internet. Wired and fast internet in the rooms. However, this hotel suffers from wanting to be in Las Vegas before the city is built around it and believing their clientele has an infinite expense accounts. 1) The internet is a bit dodgy as you have to constantly log back into the wifi if you happen to disconnect, which and be tough if you think you have sent out an important email - but it hasn't been sent. Also, the lobby wifi and room wifi is different and it doesn't switch easily from going to the room - yes a first world problem, but tough for a hotel based in a tech campus. 2) Nothing fun to do or around. This hotel knows you are a 1 hour walk from a movie theater and other other decent restaurants (I searched and checked) and any sort of downtown-neighborhood atmosphere. This results in either eating at their restaurant/bar (which is crazy expensive) or staying in your room and orderign room service for an arm and a leg, which leads me to... 3) Prices are based off of knowing #2 above. I have been in international hotels and done lots of business traveling with a wide range of amenities and this is by far the most expensive one I have ever been in and that includes 4 star hotels in Vegas and Europe. For example, break fast buffet (which is really good, but nothing stellar) costs $22. In other hotels for two thirds the price, an equivalent quality buffet with an omlette and pastry chef was free during peak season. For room service, the cheapest main dish for dinner is $27 (for a sirloin steak, but the organic chicken is $30 and nagano pork chop is $36) and sandwiches are $16. Keep in mind, this hotel is in a business park. Mushroom risotto will run you $23, soup $10. For breakfast, three pastries, orange juice, and one spread, will run you $14. No burgers. 4) No minibar (it was locked) - but kept the menu with all the offerings...I think it's so people will go to the bar. read more

A generally nice hotel, but very low frills. The rooms are of adequate size for a short visit, but walls are a bit better than paper thin. TVs appear dated and channel selection is minimal. Service was OK, but not first class. Rooms were clean and the bathroom was better than average. Elevator service seemed quick and without issue. Bar and restaurant were mixed. The restaurant served decent sushi and burgers, but the bar closed early and lacked a unique presence. I think if you have business in the Kanata area this is the only selection available. Would not pay more than $185 per night at this hotel. Good luck in Kanata! read more

For a four star hotel, I left underwhelmed. I've been going to Perspectives for dinner and lunch which I love, but this was the first time using the hotel as a hotel. Our room was nice and clean - bed was comfy, but for a four star hotel I expected robes and slippers (from my previous experiences like the Park Hyatt or Omni). The setting for the room temperature wasn't cooperative either. Room service was fast and friendly, but overpriced for a starter and two mains. Since there isn't much around you're left with room service or to eat downstairs. The parking garage underneath was out of service so it was charged to my room instead. Checking out was confusing too as there wasn't a distinct check out box near the front desk. And one of the elevators was out of service. I really wanted to like this visit as I was looking forward to it all month, but I know I won't be back as a guest. read more

We all got spa services for our friend wedding. When booking beware that they have two rooms for mani and pedis so your group might get split up, that's what happened to us, we had one friend all alone in one room. My and 2 other girls manis bubbled like a bunch of little air bubbles under the polish started happening. All but 2 estheticians were cold, like personality wise. They did offer mimosas! The polish did stay on really well without chipping. (But I still had those air bubbles in the polish) read more

This is amongst my favorite hotels. Great rooms, a HUGE fitness area, multiple pools and good food. If they just saw fit to quit raking you over the coals with expensive daily internet fees, I would not hesitate to recommend the Brookstreet and I would bump it to five stars. Come on. Charge for wireless if you must, but the in-room jack is a utility these days, like electricity or a phone. The hotel is a bit off the beaten path, so it works best for those with their own transportation, but it's worth the extra miles/kilometers. read more

We stumbled upon a deal and decided to live it up hotel-styles rather than staying with family this time. Beautiful, modern hotel with great pool facilities. Our room was very spacious. Even the bathroom was a good size. The only concept I didn't quite understand was the window from the bathroom looking into the bedroom. Am I missing something? Thank goodness there were blinds. read more

I had an amazing experience here. It was, by far, the very best hotel I have ever stayed at. I was brutally impressed. My friend had his wedding here so all of my friends and I stayed here for it. It was a beautiful location for a wedding and the staff were extremely polite and helpful about everything. I showed up early and the staff were great about letting me check in a few hours earlier at no cost. Same deal for some of my friends. Here's how you know it was a great hotel - at one point in the morning, a cleaning lady saw me roaming through the halls and asked me - sincerely - if I had had a good night. I severely doubt she had the ability to fake that sincerity; it was much appreciated and is a rarity in hotels these days. Also, the staff leave apples/fruits in these fancy stone bowls on every floor and in random places, to my vegan pleasure. If they're not just for decoration, well, I ate them anyway and I'm sorry Brookstreet for taking away from the decor. I was hungry. I got to see many rooms (since my friends were also staying there) and all of them were impressive, especially the suites. The view of the golf course/pool was fantastic. You could tell that there is an especially business-oriented clientele since most if not all of the rooms had a little business-y corner/section of the room with a little office space. The bathrooms all had a window that looked into the main room, which was strange. Most everyone got to see their significant other or partner pee at some point because of this, which made for some funny stories. The only negatives (which are barely even negatives) are that it's in a business/industrial district and there isn't really anything else to eat, to do, etc, that isn't in the hotel unless you drive for a good 20 minutes. So if you don't have the disposable income for the extras, I would advise bringing some food and beverages for yourself rather than rely exclusively on the hotel or on driving out to another location. Another is that this is one of the hotels that believes in the "secured" elevator system, where you have to swipe your room's key card for it to go anywhere but the ground floor or the parking lot. This gets to be a bit much and a little tedious after a while; my card often would refuse to work and I was forced to go to the ground floor for it to work again. This happened to other people in the wedding party as well. Still, not a big deal. Je cherche des bébittes, as we say in French. Did the brunch thing, was about $30, not really a whole lot of vegan options but enough to fill the hole in my stomach. Great hotel, and the ONLY ONE I've ever wished I could stay in again. You won't even want to steal the towels, I promise. read more

Haven't stayed at the hotel but love the spa here. It's a great place just to get away for half a day if you book a treatment you get to enjoy the swimming pool and gym. I love their brightening facial! So a perfect trip for me is to visit the gym, then swim, go into the sauna, have the facial and then head down to their bar and lounge. So it's an awesome spot for daytime relaxing even if you aren't a guest. read more

Stayed here during a weekend getaway to watch a hockey game. This location is the perfect place to stay. Rooms were also clean and a good size. read more

Very clean with lots of amenities. Comfy and clean rooms. Decent sized gym with good equipment in good condition. Very nice staff (it's Canada - they are ALL nice :)) Had breakfast and lunch at the Starbucks/cafe here every day of my business trip because I heard it was the best food in the area (very office park environment with few options). The lounge area is very nice with jazz in the evenings and the food in the lounge is decent but overpriced for what you get. read more

This hotel is a great venue for an event. I worked at a conference held there and I was impressed with the facility and the food. The Grand Scheme Ballroom is huge and really lovely. And the view behind the hotel is really nice (which is surprising because it's in a business park). The staff were also very accommodating when my boss asked for vegetarian options. read more

I called to book a room with two double beds for a wedding group rate. She told me they had one room left under that rate with two doubles. I said perfect and I booked it. Once I arrived I had a booking for a room with one king bed. (First mistake) Then the girl made me feel stupid for not checking receipt on their confirmation email they send out. Sorry i thought you would actually book what I called for initially!..(2nd mistake) She insisted on a $15 charge for a cot that we now needed (3rd mistake) and when we returned late from the wedding ready for bed, the cot was not there!! (4th mistake) read more

My wife and I stayed over for a dinner and brunch package and we were very impressed. The hotel is beautiful and we had golf course view from our room. The bed was super comfortable and the room was nice and spacious. The dinner was a table d'hote and we were offered a cash value from our package if we wanted any items that weren't part of the package. We had the ceviche and Caesar salad starters and our mains were a seared duck breast and steak frites. Everything was cooked properly and the sefrvice was fantastic. I also had the blackberry mango margarita which was recommended and I wasn't disappointed. For dessert we had the creme Brule and burnt bottom pie which were also very good. In the morning we had the brunch which was the best I've been to in ottawa. There is an omlette station which also prepared eggs Benedict on demand as well. Besides the standard eggs and bacon some of the other items were: smoked brisket with rye bread and sauerkraut, chicken cacciatore, sushi, beef stroganoff, bagels with lox and cream cheese, French onion soup, roasted root vegetables, Cesar salad...and more. The brunch is definitely a belt loosener so bring your appetite! read more

We recently stayed at the Brookstreet for our son's wedding which was being held therel! This is one first class hotel from start to finish. To start with the fellows who greet you at the front entrance are absolutely fantastic gentlemen....funny, helpful and pleasant to chit chat with!! They actually make you feel very welcomed and feel like your are special!! The rooms were beautiful and very comfortable, including room service delivering your ice... as apposed to hunting it down somewhere on a floor! Very nice pool area and work out rooms too! The Sunday brunch is very very good with so much food to choose from. It is $32/person..but very standard pricing for that kind of buffet. Even the staff and people involved with the wedding reception and wedding ceremony were so organized and very efficient at their job! The wedding meal was outstanding right from the wine through to the dessert! All in all I highly recommend a stay at the Brookstreet even if you are from Ottawa as we were! read more

Nice building, nice view of the golf course and the elevators arrived quickly. All the staff that we encountered were polite and very efficient. That said, our four night stay was a major disappointment. The hotel is totally isolated in an industrial park; The drain for the bathroom sink was plugged when we arrived; The toilet was not properly secured to the floor; The lack of water pressure in the taps would have been an embarrassment in war torn Syria; The bathroom door hinges creaked, sounding like a nearby jackhammer in the middle of the night. Not something you could sleep through; The bed sported a (no-doubt) very expensive duvet over a thin sheet. That meant that you were either cold or hot. There were no other options. The wi-fi signal was weak and dropped out frequently. To make matters worse, every time you turned off your phone, or closed your laptop, you had to re-join the network to recover a signal. We replaced the key card for the garage barriers three times after the system refused to accept them. It turned out that the card reader required maintenance. A grossly overpriced Brookburger offered by room service (nearly $50 including the various charges and a tip) was overcooked and dry as a bone; Two slices of gluten free toast with scrambled eggs and a tea bag was $30 with tip. There was no butter and the strawberry jam that my wife had specifically ordered, was absent. There were however, two plastic packs of ketchup; In the downstairs restaurant, the eggs Benedict were cold and needed a knife to cut the eggs. The poached egg that my wife ordered wasn't much better. I believe that the taste and texture of the food were totally subordinated to the appearance of the dish; And for good measure, for each of our four nights, something called a Destination Marketing Fee of $4.95 was added to our bill. I still have no idea what that $20 gave me. This was not what we expected when we booked our room. From other more favourable comments on this website, it may be that our experience was just a one-off "perfect storm". I do hope so. That said, we would never stay there again. read more

Came here on business. The hotel is in the middle of an industrial park and there is no commerce within walking distance so you MUST use the restaurant in the hotel. Unfortunately the sushi bar closed earlier than the posted time, and the recommended tom ka gai soup is no longer on the menu. The rooms are nice. read more

Hotel lobby and restaurant very cold. Elevator security was a joke. Beef tenderloin meal was so bad that 2 meals were sent back. Birthday candle on dessert was a naked tea light- tacky! read more