We stayed her for 4 nights this summer. We stayed in a suite, which was a little more pricier than…read moreour budget, but worth the money. We enjoyed all the space that our kids could stretch out. I really appreciated the full sized fridge. If you decide to eat it, it comes with a lovely kitchenette with a sink, microwave and large fridge. The beds were super comfortable. Really great location. Our only issue was that the underground parking lot, which was full. We stayed in an above lot from a private parkade, and they said that they would compensate, but they didn't for the full days that we were there...because they claimed there was parking in their underground area, but we couldn't find it. It wasn't like we checked every hour, we were out exploring but my husband checked when we first got up, before we left to go explore for the day, right before supper and in the evening. I dislike the pettiness that happened, when really, it shouldn't have had a big deal to compensate for the couple of days. Staff was friendly. Complementary breakfast was good. I would stay here again

Very pleasant stay!…read more Even though French was not the receptionist's native tongue, he managed to explain everything in detail. We were lucky to get an upgrade which was unexpected but very much appreciated. The rooms were clean and comfortable. The only catches would be the bathtub that was slightly stained and the soundproofing. If you're unlucky that we were, you'll hear everything that's happening next door. But the price is more than decent for what you get.

The hotel location is in downtown Ottawa. The hotel room was very nice, clean, and accommodating…read more They left me a special birthday surprise pictured here. It was close to a lot of attractions and many food options. On the flip, the downside was that it's location is close to the Downtown mission. There were a lot of people struggling so as with going anywhere, it was very important to stay aware of your surroundings to be safe.

Construction during our stay was very loud, but kept between 0730 and 1700. Location is super…read moreconvenient if you are going to the government buildings. Check out the tunnel system on the lower level. Direct access to a food court open for lunch hours. Room was nicely appointed and elevators worked fast and well. Price was discounted due to the construction, which was the main reason I selected. Full price might be tough to swing but factor in the savings from walking instead of uber. Lots of dining choices in the area. Hotel bar restaurant was enjoyable

I adore the Swiss Hotel! While some people in the city might refer to it as a bed and breakfast and…read moreI can see why (they have a shared computer and kitchen area and I saw people checking out that had stayed for a whole month!) I think of it more as traditional hotel. The rooms have a touch of modern design and furniture, with hard wood floors, cozy fireplaces, and pops of bright color everywhere. And most importantly the bed was super comfy. While they are a bit on the smaller side I didn't feel squeezed for space and I've definitely had plenty of rooms that were smaller than this one. Internet is free, the staff is so very friendly, and the rates are reasonable. I'd easily stay at Swiss Hotel next time I'm in Ottawa.

Literally crying as I write this review of Swiss Hotel…read more We were on our honeymoon all the way from Miami to see snow for the first time. We were staying in Montreal, and decided to take a day trip to Ottawa's Byward Market. After a beautiful day in the city, we get caught in a bad snow storm. We could barely see out of our car, so we stopped to borrow wifi from a nearby Starbucks to look up a hotel to spend the night. On Hotels.com we saw what seemed like a cute and chic hotel with excellent reviews and 4 rooms left. It was a 5 minute drive so we decided to stop by in person and book at the front desk. When we arrived the woman at the front desk asked if we had a reservation already and we said we didn't (we were going to ask if it was better to book through hotels.com or at the desk). The woman looked at us (an Arab and a Cuban, both Americans) and told us "I don't have anything, sorry." I told her that hotels.com said they had 4 rooms available and showed her. "Yeah, no, I don't, sorry." Then we asked if we could use the wifi to either 1) book the room through hotels.com or look up another hotel (we did not have a phone with active network since we were out of our country) and she said "SORRY, but NO" I would give this hotel 0 stars if I could. Not only did this woman not slow us to stay IN A SNOW STORM when there WERE rooms available, she also put our LIVES AT RISK by not allowing us to use their FREE WIFI to map another place to stay. I'm typing this review on the note pad of my phone while I'm crying because we are so scared driving in the snow with no idea where we are going just trying to find some place to spend the night. UPDATE: posting this from a Hampton inn a few exits away. We tried to drive back to Montreal and were met with several cars stopped and accidents all over the highway. We took the first exit and stayed at the first hotel we saw there. Also checked again and THERE ARE STILL ROOMS AVAILABLE AT THE SWISS HOTEL.

Annual visit for the CMPA Prime Time conference, the pre-eminent industry conference for film,…read moretelevision and policy. It is a great space to serve and contain 1000+ people visiting for such an event. Nice that it conveniently attached to the Rideau Centre. The hotel itself is cold, and drafty in the middle of winter. I didn't get a robe, and the bathroom are a little dingy everytime I visit. The rooms are nice and big though. So appreciate that ... And the exhaust system recycled stale, smelling air. Oof

While traveling for work, I spent a super comfortable 4-nights at the Westin Ottawa…read more I was upgraded to the 20th floor (with the forewarning that there would be construction noise in the afternoons) and had an amazing view of Parliament. My bed was conformable, the thermostat was adjustable, and the noise didn't bother me at all as I was out while they were working. Knocked off a star for some hot water issues, but all in all it was a stellar stay.

Great hotel in a very beautiful location. Amenities are wonderful ( pool, amazing gym, casino and a…read morespectacular state park with paddle boarding, hiking and biking). Restaurants are ok. Staff is extremely nice.

Great stay Was here for a Francis Cabrel concert…read moreDesk staff were awesome The Nespresso machine was hard to figure out and screwed it up a couple of times regular coffee would've been fine that was the only drawback Beautiful view and bathroom Lobby and hotel overall were clean and quiet Temperature control in the room was great Nice to be next to the casino and right next to downtown Ottawa

Ultra-modern super-clean room, exemplary courteous affable staff.. across the board from doorman,…read morereceptionist, concierge, to laundry service maid. Simply, the Best!

Stayed here two night recently. The hotel feels modern and new. The lobby has a luxurious feel,…read morehigh ceilings and dark interior. There are always green apples available in the lobby. The Good: High tech Rooms, there were so many switches it kind of got confusing going around figuring out which is for what light. Plenty of mood lighting and perfect lighting for when getting ready. The location was great, close enough to most downtown activities yet a little tucked away for a more peaceful environment. I do want to make a note this hotel is located right next to the shelter. To be honest that wasn't an issue for us. They kept themselves, there's always someone in the lobby so no unauthorized individuals can enter as elevator requires key. Staff was friendly from the moment we checked in, they held doors & greeted us each time. The room itself is modern, not much privacy though when it comes to shower, which is slightly tinted so when showering, anyone sitting in the room has full visuals. The bathroom floor is heated which was a nice touch. Found the bedding and pillows comfortable. The room is equipped with coffee pods & machine, creamer & milk in the fridge. Ample amount of towels and toiletries. The Ok: Though the room was cleaned, unfortunately our bathroom was not. We checked in very late so we were beyond exhausted only to come and find urine on the Toilet seat. The door was for the toilet didn't always close properly so not much privacy when it comes to that as well. Tips Overnight parking available on Daly street. (Free)

Pooh and I stayed here for 3 nights. What a nice hotel…read more We were on the sixth floor and had a kitchen (no oven) with dishwasher, microwave, full-size fridge and kitchen table plus an L-shaped sofa. The hotel also has an exercise room, pool and indoor parking. Water pressure was top-notch, a comfy bed, tv and a second larger table. We couldn't ask for more Lots of shopping and restaurants close by

This hotel is a SCAM - carefully check all the details about your reservation…read more We were driving from US and booked this hotel in advance. But our drive was very long and we realized we won't make it in time. First of all, you can't contact them via messages or email. Then I called them asking to cancel my booking because we just won't be in Canada that time. The lady said: - No. I'm not going to waive your payment. - So you are just going to keep my money? - Yes! - Okaaay, thanks for NO help! - Ok! They did NOT return the money Also they blocked the messaging and reviewing feature on Booking.com, so you can't contact them or leave a review.

My check-in here was the most un-Hilton-like check-in experience I have ever had. Fortunately, my…read morestay got better after the first 5 minutes. When I checked in, the very young woman with whom I did my check-in was about as un-friendly as I have ever experienced. I had to pronounce and spell my 4-letter last name multiple times. I had to show her my ID twice. And then, I got: "Your ID says 'William,' and the reservation is for Bill." She didn't not seem to understand or accept that Bill is a nickname for William. In the over 20 years and over 200 stays I've had at Hilton's, this has never been an issue. I finally had to pull out my phone, pull up the app, and read the confirmation number to her. Instead of "Thank you," she ATTEMPTED to lecture me that I should change my profile name to William. Again, 200+ stays, 20+ years, same Honors profile. I would have gotten more welcoming treatment from Wednesday Addams. Every other person at the hotel with whom I interacted was friendly and all smiles. Interestingly, I did not see this young woman working at the desk for the rest of my stay. I haven't gotten an email with an opinion survey, but I did take the business card of the manager for some comments. My room and bed were comfortable, but not really noise-proof. I could hear most traffic on the road outside, and noise from neighboring rooms. Breakfast here is BUSY. That is perhaps because there are no other places to eat in the immediate vicinity. The breakfast area was not big enough to accommodate everyone, so every morning the diners spill out to the tables in the lobby. To their credit, the staff were constantly refilling supplies. They even had someone manning the waffle station, which definitely sped things up and undoubtedly reduced the amount of mess that might have been produced there otherwise. Parking is underground and complimentary, using your room key for access. The ramp down is steep. The intersection in front of the hotel is a popular site for panhandlers. When traffic stops, they approach every car unabashedly asking for money. This is not a hotel problem, just something for your awareness if you are traveling west from the hotel. The hotel does have conveniences. This includes the parking and breakfast. If you are willing to walk about 10 minutes, you can also access the Red Line easily.

In town for a night and decided to stay at HI with family. The check in was a breeze and quick. The…read moreunderground parking on a cold night is good. The parking spots a bit tight, but over all good. The room was a bit larger than I assumed. The room had a microwave which was used and a small coffee machine. The two queen beds for the three of us - the mattress a bit old we think. We could feel the springs. The sheets and bed covers good quality and clean. The bathroom quite big as well. The bathroom, the wallpapers in room and bathroom and carpet in the room are dated as well. The hotel is under construction though so maybe the next if we do come they will be better. We did not hear any construction noise. The breakfast we missed it by a few minutes but could get some fresh looking fruit, coffee (very weak).