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    Comfort Inn West

    3.4 (8 reviews)
    ModerateHotels
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    6 years ago

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    15 years ago

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    14 years ago

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    Holiday Inn Hotel & Suites Ottawa Kanata - MEET with us with over 5000 square feet of meeting space.

    Holiday Inn Hotel & Suites Ottawa Kanata

    (10 reviews)

    $$

    We have an early morning meeting today in Ottawa. We are spending tonight at the Holiday Inn &…read moreSuites. My room was comfy ... I had a king-sized bed. Parking is free as is WIFI (it was fairly quick). We had supper at Graffiti's which is in the hotel. We split an order of bruschetta. It was okay. Danny and Steve also split an order of calamari. I ordered chicken parm ... I love love love chicken parm and this wasn't great. Steve ordered spaghetti and meatballs ... he said it was pretty good. I wished I'd ordered it too! Danny ordered a Sicilian pizza (pepperoni, bacon and sun-dried tomatoes) ... he said it was pretty good. Jennifer was our server and took good care of us. So I'd recommend the hotel but not the restaurant.

    This was my first stay here. Check-in and check-out was smooth. I was recognized for my platinum…read morehotel membership status at check-in. I received two complimentary breakfast coupons for each morning. The coupon was good for up to one of my best eggs benedict breakfasts or about $13 CD. Per my profile preference my room #903 was on the upper 9th executive floor. My room cost $210 CD. Another positive note was the very nice white cotton robe awaiting for me on my bed. My only complaint with my room was that the air-conditioner was not cool enough during the day when the sun entered through the window's shear curtains. The room darkening drapes were permanently fixed to the window so I could not close the window darkening drapes to keep the sun out. The sheer curtains did not help much to reduce the sun or heat from the sun. Eventually I had to open the small window to let the cooler evening air in with the local street noise. Most hotels only allow you to partially open the windows so you can't jump out from your room. Also the flat screen HDTV in the room was only 32-inches. I wish the screen was larger. I would still return here to try a different room from what I had because I liked the location of this hotel, which is adjacent to a shopping mall and near my meetings. Also the hotel is only about 20 minutes away from downtown.

    Brookstreet Hotel - The hot tub

    Brookstreet Hotel

    (51 reviews)

    $$$

    Brookstreet Hotel is a Four Diamond rated hotel in a business park outside Ottawa. Specifically, it…read moreis in Kanata. I have stayed in Four Star hotels in other countries, and I wouldn't consider this hotel to be on an upscale, top-notch level. The exterior and interior felt dated and unimaginative. The reception desk was hard to locate. Upon entering through the main doors, you must turn right, then left to check in. The waiting area, near the entrance, had hard, uncomfortable chairs, and sofas. I appreciated the secure, underground, parking garage, but there was a moment of panic when the key card didn't work once, and we were promptly given a replacement at the reception desk. That being said, the beds in the hotel room were quite comfortable. However, the rest of the room reinforced the dated feel. The bathroom was functional, but basic, featuring only a standard bathtub/shower combination, not the separate upscale shower or high-end fixtures one often finds in a Four Diamond hotel. We ordered room service twice, and both times the service was friendly and quick. The menu had a lot of variety, and the amount of food was plentiful, really even being enough for two people. I tried the fish and chips and the risotto and they were both good. We didn't dine in the main restaurant, but we did try to explore the leisure amenities. We wandered upstairs and saw the huge rooms used for conferences and wedding receptions. Unfortunately, the poor internal signage meant we couldn't easily find the pool and spa services.

    Great hotel, everything I want: clean and quite…read more Large, well equipped business office and also not crazy expensive.

    Holiday Inn Express & Suites Ottawa West - Nepean

    Holiday Inn Express & Suites Ottawa West - Nepean

    (11 reviews)

    $$

    Nice, clean room with fridge. They also provided some antiseptic wipes in the room to do our own…read moreclean up of touch surfaces. I found the guy at the front desk to be a little cranky, maybe just a bad day. Desk staff in the morning were very friendly tho. They gave us bagged up breakfast because of covid. Unfortunately, no microwave in the rooms to warm it up. Pet fee was a bit expensive at $25 considering at a previous location of the same chain, they charged only $15. Decent location for getting on the highway and heading into the city.

    my girlfriend and I lost a baby earlier this week and she had surgery. Per doctors orders she can…read moreonly have a bath. When we got to our room, she went for a bath only to find the plug was broken off the drain. We called the desk and we're told someone would be up - an hour later No one showed. Called back to no answer and finally went down to the desk where he sent up maintenance. He tried to repair it and couldn't and advised us to call front desk again. I called front desk who told me quite rudely to "just have a shower" and when I explained she can't he repeated himself and hung up the phone on me. This is an appalling display of customer service and made my girlfriend break down after a long week. Do not go to this hotel if you want to be respected and treated right. The manager was supposed to call me to speak about this and she did not. An embarrassing hotel.

    Comfort Inn West - hotels - Updated May 2026

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