No massive complaints about the Novotel - I would stay again, if needed, as I think it gets the job done. These days, there's a few things that I look for in a hotel (especially if travelling for work) - location, comfort, food, cost and customer service.
Location-wise, Novotel is extremely convenient for me to get to work - literally a 5 minute walk to the office. The downside is that it's up a very steep hill when trying to get back from the office (try that while dragging a wheelie suitcase!) and it's next to a police station, so at night it can get a little bit noisy if you're facing the main road. The upside is that it's great on the calves (!) and conveniently located next to Bath St - so some good local eateries nearby.
It's a reasonably comfortable hotel for the price - in my opinion, you get a larger room than at other Glasgow hotels that I've stayed (in fact, probably the largest room that I've stayed at in Glasgow, bar the serviced apartment I stayed at a few years ago) - I had a double bed and a sofa bed, which was nice. The room was clean and well-looked after.
Room service is quite good at the Novotel - I tried it a couple of times, and while some dishes are nicer than others, I've no real complaints on the room service menu. Breakfast, on the other hand, is another story - you get the usual buffet-spread and it's perfectly adequate, but somehow lacks spark (gloopy porridge is not my cup of tea!). But you get what you pay for. which leads me nicely into cost - Novotel is very good value for money (I paid £74 a night, including breakfast).
Finally, customer service - the hotel staff are very professional and friendly. I had a problem with my room, which was resolved by two members of staff quickly and efficiently, with minimum fuss (I had to move rooms in the end, but it was done at minimum inconvenience).
Overall, I thought Novotel was a good hotel to stay at - probably not as central as other Glasgow hotels if you're a tourist, but good for the business travellers like me, depending on the location of your office. read more