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    Nova Medical Centers

    3.5 (4 reviews)

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    5 years ago

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    Piedmont Augusta

    Piedmont Augusta

    1.1
    (7 reviews)
    5.7 mi

    Patient care is good, rooms are too small, I don't like the idea of "Hospitalists" and would prefer…read moreto be seen by my own doctor, billing is horrible. I get bills weeks later that are not itemized, and calling and asking for such a bill is a waste of time. Once I was in Coronary Care for 2 days and got a bit for $2,000.00 for "room and board.' CRAZY!

    I was admitted to the ICU for congestive heart failure out of nowhere in 2022, the employees in the…read moreER were good, they explained to me what was happening and I had to be taken to the ICU due to congestive heart failure. I was taken to ICU and surrounded by what I took to be a gaggle of excellent concerned nurses. After that I was out in ICU under complete confusion and had a lot of questions. Enter Ada, the nightmare "ICU NURSE" she was awful, cruel and abusive I spent my first night in ICU confused and terrified. The other patient who shared the room behind a curtain suddenly died in the middle of the night, and then her immediate family- her son, his wife had been in and out to see her- came the next morning after she died. More fun for other patients, I remember one of the other nurses telling me how sorry she was I had to deal with that, and I wanted to cry just because she was being kind to me because "Ada" had been so cruel. Because of her, I was confused and didn't know what was happening and had to have the demon nurse "Ada" taking "care of me." If I knew that god awful women's last name I would post it. She was cruel, abusive, and completely unconcerned, which is odd, because all the other staff was kind and sympathetic. It was like she thought less of me so it was ok to treat me like a nonhuman. I remember one night the doctor in ICU came to talk to me and wanted a blood panel done, and "Ada" came back in carrying on about how she was supposed to be off, but I had said something to the doctor, and now she had to stay later and she had been on her feet since whatever am in the mourning. She was just an ugly person. But, it puts a hamper on all the other wonderful people in the ICU who were actually concerned and cared. God bless the ginger nurse Stephanie, who was so kind and concerned about me after the whole "nightmare nurse Ada" experience. She was a saving grace, nurse Ada whatever her last name is an awful, cruel, misaligned person who has no business being a nurse, much less one who cares for individuals in an ICU and traumatic situation.

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    Medical Associates Plus

    Medical Associates Plus

    2.4
    (8 reviews)
    0.9 mi

    Phones don't get answered nor call backs. Very unprofessional. Have been trying to schedule an…read moreappointment that was referred to this clinic and will be taking my business elsewhere!!

    This is the WORST experience that I have ever had. I scheduled an appointment for 12/16. My check…read morein process was swift and smooth. I was scheduled for a routine check up as a new patient. knowing that routine check ups consist of various checks at different offices, I decided to call the day prior. The it took a few attempts but I finally got through and I was informed of the following " A routine is similar to a physical. You will get blood work on your sugar levels, cholesterol, etc." I inquired if I can add an STI test as well since they were testing blood. I was assured that it would not be an issue and I could get a referral for an allergist at my request. For this reason, I kept the appointment. The female representative that took my blood pleasure was great. However, when the doctor came in, I informed him that I would like for him to check a part of my body to analyze it. He refused and stated that he would send me to a gastroenterologist. I informed him that I was not in any pain but wanted him to simply take a look and he refused. I had previously been seen at urgent care for a different concern and that doctor analyzed the area. Dr.Gabriel Madu was short with me and proceeded to provide remedies for my concern without even identifying or analyzing the area to determine if his remedies were in fact on course with the area of concern. I decided to nod my head in compliance in order to not cause a disruption to my appointment. We move on to Dr.Madu checking my heart rate and inquire was their anything that he could address in the moment. I informed him that I was not sure what I am allergic to but it was something. He quickly stated that he would refer me. He did not ask how did I com to this conclusion , how many times or what was the reaction. I was taken aback by his dismissive tone and blatant refusal to even take a look at my areas of concern. The appoint too an uptick as we began to discuss where I was from and where I lived currently. After a few moments of patient - doctor discourse, he then left the room. The female representative came back in and gave me my discharge papers. I was confused because I was still waiting form my routine check in and my STI test based on my blood. The representative informed me that I would go to the lab to get my blood drawn for the STI , only. I quickly informed her that I was here for a routine with the STI as an addition since blood would be taken anyway. She informed me that based on what I was looking for, it would be in two appointments since I requested a blood STI. I further explained that I didnt need the STI but wantd to add it and if it would prevent my routine visit, we could could cancel it. She went to update the doctor and the doctor came back in and stated " What do you want completed?" I stated that I was there for a routine visit and I was not sure what that entailed but I know it consist of drawing blood an checking my sugar and cholesterol etc. He stated that he could do those. It sounded like he was focusing on the few that I stated and I asked what does a typical routine consist of.? He informed me that the term "routine is not accurate". I responded and stated "I am not a doctor and I do not know all the specifics to a routine visit" The doctor goes on to state that I could get the STI test and the few that I named only. Again, the doctor could not explain what a routine visit consisted of. At this point, I was shocked by the unprofessionalism and he abruptly left the room. The 2 representatives came back in and was not sure how to assist because I was then, in the process of packing my personal belongings. They attempted to assist but again, the could not because they did not want to answer for the doctor. They also explained that I was speaking to a call center and they provide inaccurate information as to what specific appointment descriptions are and they should have not informed me of what a routine appointment is. I explained that if I simply get lab work on the STI and the 2-3 tests that were mentioned that This appointment was similar to urgent care and what was the purpose of scheduling a routine visit if the doctor refuses to take a look at anything and perform the routine care? Dr. Madu was not concerned about my concerns and simply wanted to refer me to a specialist at every turn without even analyzing anything. It was hurtful to know that during COOVID 19, Dr.Madu did not take this seriously. I payed the copay prior to seeing the doctor so I left the office without receiving the service I came for nor were my concerns even looked at to provide insight or solace. He was the worst doctor I have ever encountered and I felt dismissed and simply NOT helped. What is unfortunate is that the representatives seemed to know that the doctor was difficult and attempted to assist me the best way they could. I do not recommend this office or doctor. He was unprofessional, rude and refused to help me in any way as a patient.

    Nova Medical Centers - physicaltherapy - Updated August 2026

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