As a veteran I am usually just grateful to have healthcare, so coming on here to write this review…read moreis saying a lot. I've been to two VA hospital in other states and this Facility is by far the worst. It's so bad you can't even get in Contact with the patient advocate. You at either waiting for months for an appointment or in pain in the ER waiting for hours. There is very little compassion within this facility.

I've been a patient here for about 2.5 yrs. I just left a positive review on their podiatry office…read morebut I just wanted to say that I've also been to their MRI office, their pain management office and their emergency room. I was super impressed with their MRI office and their pain management office; extremely professional and quick. My experience at the ER was very good but I wasn't able to get in and out as quickly as I wanted and it was CRAZY cold in the waiting area (many of us were given blankets) and I don't normally mind the cold but this was beyond what I've experienced before. It took me 2 hours to get seen, get prescriptions and get out. That said, I was seen by Dr Mah after only 65 mins which was pretty good for an ER figuring I only had painful sinusitis so I was low in terms of priority. Dr Ma was very nice and told me to wait in the waiting area for my prescription paperwork. The thing that got me was I had to go up to the desk 40 mins after leaving Dr Ma's office to get action on my prescription paperwork. I'm not sure much longer I would've been there if I hadn't done that. Luckily I did so I was out in 2 hours. I had to go back in for a meningitis concern on a Saturday which either meant going back to the VA's ER or a MedStop and I chose the MedStop which was a good choice as I was in/out in 20 mins with prescriptions in hand. I still give the VA hospital (both downtown and uptown locations) a FIVE STAR rating b/c my overall experience has been phenomenal in the past 2.5 years.

I saw Dr. Robyn Black for the first time in March of this year. Yes, I did have to fill out the new…read morepatient paperwork in advance, and it was about a month before I was called to schedule an appointment, but that was fine with me, as my first appointment was a wellness check. When I arrived for the appointment, the wait was not long at all. I love Dr. Black, and the staff was very friendly and professional. Dr. Black made me feel very comfortable. The visit was not rushed, and I came away feeling that she is a very competent and caring doctor. I would definitely recommend Dr. Black and Center for Primary Care!

I recently moved and my old PCP referred me thinking it was the centeral primary care practice for…read moreAugusta University. They were wrong. Do yourself a favor and just call AU health's central appointment line. The staff can't make appointments without new patient forms filled out. And they can't expedite new patient appointments based on patient needs. There is no webform and no way to submit the form via a modern interface like email. Instead you have to go though their disastrously implemented new patient portal (separate from their patient portal that is accessible though the website) doesn't seem to transmit jpegs or pdfs despite showing them in the sent folder. The person on the phone can't tell you if your forms went through on their garbage messaging system. Even if they do go through, the doctor has to 'accept' you. There is no time expectation for this step, it takes as long as it takes, could be weeks. Is this an exclusive club or a primary care doctor? Each time I call they tell me my expected wait for my new patient appointment is longer, from 2 weeks the first time I called and attempted to submit the form to 4-6 weeks today. There were too many red flags, I just couldn't believe this complete lack of professionalism and poor service. Thank goodness I called the AU central line today, they gave me an new patient primarily care appointment two days from now. If I had started with AU I could have avoided hours of stress and headaches and some urgent care and ER visits. Don't be fooled!

Impeccable staff- immediate warm welcome, apparent knowledge regarding front desk and communication…read morebetween insurance and doctors. Doctor Michelle is kind, well educated, and very good at her job. I highly recommend seeking treatment at this office.

This rating is based on the service that Stacy, the nurse that took care of my Mom the night of…read moreher, supposed to be a day surgery, overnight stay. She was the BEST! She was all about caring! This hospital could use a lot more of nurses like her. She never got frustrated and treated us like family!

great experience and great help. Took care of my issues quickly. SFriendly caring staffread more

Very clean, professional facility with kind and helpful staff…read more My wife had an ankle injury that we had to get checked and augusta orthopedic was recommended. They were accommodating of any needs/request so +1. Very efficient and friendly staff, +2. The doctor (DR Pruitt) was clear, concise and yet thorough. +1 They have a mask policy BUT many of the staff (at front desk and checkout especially) did not wear them consistently. With Omocron on the rise, this was disconcerting. -1 We will be back and I would recommend this office to anyone needing orthopedic services.

Friendly staff and competent doctors - Surgery center is very well managed and organized as well…read more What more is there to say???????

They was very friendly and helpful The doctor was very knowledgeable , he knew how to help me and…read morehe's very comical