Worst Dental office ever they ruined my teeth gave me two unnecessary root canals every cleaning he…read morewould say I had a cavity next cleaning he said I had no cavities, mind you I never filled the one I supposedly had last cleaning. I had two crowns that never fit and came loose. One of the crowns fit so poorly that bacteria built up and decay caused me to have to pull the tooth I only knew that there was a probable when I had such tooth pain and my whole jam blew up. I never wrIte bad reviews but I only think it fair that no one else should loose a tooth because these creedy people just want your money and will perform any procedure that brings them money. Oh by the way he though I'd let him do an implant. I would never ever recommend this Dental office. Please try someone else even if you have to pay out of pocket it will save you a lot of agony in the long run.

Beware of the dental hygienist named Swan!! It was a nightmare and I'm very good about being…read morepleasant and taking things as they come but waiting for almost 45mins after my scheduled appointment time (when I was 10mins early to fill out new patient forms) I had to ask twice when I would be seen the visit kept getting worse, I finally for called and I encountered the most rudest person ever "Swan" he was so rude, very rough and I swear he should never be allowed to practice this profession again! To top it off the actual dentist breezed in never telling me his name and took all but 2mins to look at my teeth and proceed to tell me I needed a fill in for a tiny cavity! I think they wanted insurance money, I'm a teeth freak and no way was I getting work done there! Lucky I called a dentist right in the same plaza and made my appointment with them! Don't go here don't even entertain the idea of going through this hellish experience. Oh did I forget to mention days after my mouth was still sore and my teeth were so fragile! It was worst then a punch to the mouth that you might deserve but this horrible experience I would never wish on anyone.

Me and my husband moved into the area and tried them out. We both noticed they were extremely rough…read morewhen cleaning. Within a few hours one of his teeth broke. He went back immediately and they said he would have to pay a full amount of hundreds of dollars for get it fixed! For myself I got a few cavities filled, the next day I was flossing and a piece of my tooth broke off! I knew they would try do the same to me so I am looking for a new office. I have never had issues with my teeth like that and just the fact that this has happened to both of us within the same week is concerning. Please beware. I will be going to a new dental office and filing complaints. I'm sure there are many more issues not being heard. They should not be able to continue with this type of malpractice.

Dr. Jay Mestel is the best! I've been seeing him for years now and he is wonderful. Everything from…read morecleanings to cosmetic dentistry - he does it all! Very skilled and efficient. This year Dr. Mestel did a set a set of porcelain veneers and they look amazing. Before, I was embarrassed to smile. Now it's about all I do. Thank you Dr. Mestel!

This is a very nice dental office. I had a cleaning in the Cromwell office by a very gentle…read morehygienist and an exam the following day in the Berlin office. They fit me in as an accommodation which is why I had to go to both offices. The staff at both offices were very nice and professional. It was one of the most thorough cleaning visits and I would recommend this practice to friends. The decor and cleanliness was also very impressive.

From the owner: Advanced Dental Of Cromwell is the leading provider of dental services in the Cromwell community…read more Our mission is to help you achieve and maintain a beautiful smile, and more, for years to come.

Everyone on the staff is so kind and welcoming. Nicole is wonderful! Quality of care is always top…read morenotch

This was our third visit to this dentist office and I can confidently say I'm glad we found this…read moreoffice. The dental hygienists as well as the dentists here are very friendly and have been great with my kids. There is even a tv in each exam room to keep the children occupied if the visit makes them a little nervous or bored. This office is pretty big and quite modern. Everything is clean and spacious and I just really feel welcome when we come here. This is a great place to come if you are the type, like me, who hates or is scared of the dentist definitely recommend this dentist to anyone who needs work done or just a simple cleaning.

My husband and I started coming here when we lived in Cromwell just over 15 years ago. We still…read morecome here today even though we have moved to Hebron. We are patients of Dr. Massoumi's and all of the staff is great. My husband requires some special consideration and they have always been accommodating. Highly recommended!

Always professional and attentive to their patient…read more Office/rooms are clean, organized and with the latest equipment. Totally recommend.

I have changed my dentist to Dr. Buonanno. He is the best…read moredentist I have ever gone too. His expertise was evident from the first visit. The technology that he has invested in help him to produce work that exceeded my expectations. I am 75 years old and his kindness is greatly appreciated. His staff gives you the service that you always expect but hardly ever receive. If you want a new experience in the latest dentistry give he and his staff a try. I can assure you, you will not be disappointed. Patty Strazzulla, Town of Berlin Resident

From the owner: *C. Scott Buonanno DMD*Derrol Rudnick DMD*General and Cosmetic Dentistry *You Can Have the Smile…read moreYou've Always Wanted *New Parents Welcome *Emergencies Seen Promptly*Most Insurance Accepted

Hira is an excellent dental assistant who is always attentive and puts her patients at ease. She…read moregets to know each and every person she encounters and is very experienced in what she does. She truly treats every patient like family and is a pleasure to see at Dental Arts of Cromwell! The whole team at this office is wonderful and I highly recommend going here for your dental needs!

From the owner: We provide comprehensive dental care for the entire family, including general and cosmetic…read moredentistry.

"I highly recommend this office to everyone , I was in desperate need to find a good dentist office…read morethat would extract my infected tooth that was causing so many problems for me. I had a root canal years ago at a different dentist office and my cap had falling off less than a year of getting it. After being so discouraged I chose to ignore going to the dentist and just been dealing with my dead tooth that was left from the root canal. I recently had to go to the emergency room because it became infected and the pain was unbearable!!!. I went to the emergency room on a Sunday evening for pain management and they said I needed to get to a dentist asap to get this issue taken care of asap. After calling a bunch of dentists offices I had came across elite dental and they got me in the very next day with no hesitation!!!I was in and out less than 30 minutes and I had nothing but a wonderful experience with both the dentist assistant and the dr himself , front end staff was very pleasant too. I'm Excited to say this will always be my first choice for a dentist office and happy to finally find a dentist office that I can say I won't ever hesitate to go back and get my regular checkups.. very happy customer!!! 5 stars all the way"

The office is clean and aesthetically lovely. Staff is always pleasant and does a wonderful job…read morewith cleanings and procedures. They communicate clearly about what's happening and checks in during the process. We look forward to upcoming visits and recommend them as a family dental team.

She pulled my tooth which eventually became infected. I spent days in excruciating pain and called…read moreher to find out what I should do and she never reached out to me. I ended up having to go to the ER and get emergency dental surgery. I had cavities filled and had issues with many of them afterwards. I went to another office which said she used the wrong size. They had to remove what she did and do it the correct way. I do not recommend this place at all. If I could give 0 stars I would. My husband was also a patient of hers and he cavities filled and had to return multiple times because there were multiple issues with his fillings.

I made an appointment to have a tooth pulled that is infected and causing pain into my brain. They…read moreagreed and made an appointment when I got there she either didn't have the time or decided to make another appointment to have the tooth pulled.I explained I did not want to wait a week. she did not seem to care. I will never go back to this place.

TLDR: You can absolutely find an insurance agency that will treat you better (and get you a better…read moredeal) than this one. They do not treat their clients with respect, care, or courtesy. I so, so rarely write a one star review. I actually can't stand doing it. I've debated doing this for weeks, so know it wasn't written in the heat of anger. But as a consumer, I wish I hadn't ever worked with these folks. Sorry in advance for the novel. Douglas took over this Farmer's agency from someone who I had been happily working with for years. My introduction to the new crew was a bit chaotic, but fine. For the first year of business with them, things were unremarkable and I had no reason to change companies. The trouble started when my renewal came up in the Fall of 2024. The first renewal invoice I received from them was marked "Overdue" and was for about a hundred dollars more than my previous policy. I had not received any invoices prior to this "late" one, either via email or mail, and I hadn't gotten any notice of a rate increase. In the past, with the former agency owner, I paid on time, every time, and that owner would have reached out directly by email or phone if I had somehow missed a payment, or to discuss the change in price. This didn't sit well with me, so I decided to find my old guy at his new agency. Luckily, he was able to provide a quote for the original price ($100 cheaper) AND take me on as a client. We did all the paperwork, and I left O'Leary Farmers. Months later, I received a letter from Collections, saying I owed the O'Leary Farmers agency money. I truly thought it was a scam, because I had not received a single invoice from them since leaving their firm, either by mail or email. But I remembered that last invoice I got that had somehow already been "late," so I reached out to Nicole the office manager to double-check. Sure enough, she told me that yes, I had an unpaid balance of $50-something, and would I like to take care of that with my card on file? This REALLY bothered me. No invoice, no call, no nothing--but they sent me to Collections? I couldn't get over how this happened. When I followed up with this question, she did some digging and discovered that, oops! Their billing department had an old address on file for me. Yet somehow a different department had my current address to give to Collections. Hmm. THEN, when I looked at the detail of the invoice, I saw that $20 of the $50-something was a late fee. For a bill I never received. I asked to have that removed, and she did at least do that. I paid promptly with them directly, and was assured they would follow up with Collections. I assumed this would be the last encounter. Until, a few days into the new year, I get a call from Collections. Saying I owe Farmer's $50. Unbelievable. I had to send them proof of payment, so THEY could follow up with their client, Farmer's, to remove me from their system. I am most incensed by three things: 1. The lack of simple client communication and care. A quick phone call (or, I don't know, emailed invoice/online billing, HELLO twenty-first century) would have prevented all of this mess. I would have paid promptly, as always. 2. The lack of apology or acknowledgement of harm from either Nicole or the owner, Doug (who, by the way, I copied on an email to Nicole letting him know my displeasure at the situation and from whom I never got a response.) 3. The lack of basic, necessarily follow-through with Collections, which could have had an impact on my credit were it not for my swift response. I'm a business owner myself and a pretty damn easy client. The way they treated me through this process and the ridiculously preventable and annoying chaos they caused makes me want to warn others to find a better agency. If we have to pay for insurance, we should at least be treated with courtesy and respect by those taking our money.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage that may best fit your needs. Serving the Cromwell, CT area since 2017, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.