I visited with a friend and upon walking in, I was quite surprised they leave cigars open to the…read moresecond hand smoke from other people's mouths and burning cigars. That setup definitely changes the flavor of cigars. Cigars 101. They had two humidifiers going with a door open. Cigars from here crack a lot in my experience and require extra time in a humidor to restore them. Lubbock is a town of dirt, wind, and heat. I've been to many lounges in many states, know rollers, cigar brand owners, and lounge owners. It seems that Karma prefers to show off overpriced cigars versus having a smaller humidor to protect them. Their other location doesn't do this. When my friend and I began talking about how she wants to move away from sweet tips to everything else, she said she'd like to see how to do that and asked how my experience was. I began explaining that in almost the 10 years I've been smoking, it took me some time to move on and she should perhaps look into coffee, chocolate, and cream notes. She mentioned how she'd have a lot more variety to choose from if she enjoyed regular cigars. My move from sweet tips wasn't on purpose. It naturally happened. We walked over to the other side of the store where she asked me how to begin trying other cigars and enjoy them, notice the various notes, etc. I began saying, "Well, if you want to transition from sweet tips to everything else, I'd stay off the heavier notes like pepper, maybe stick to a lighter type cigar with the notes I mentioned...". Here comes this short manager who interrupts our conversation to overstep me. "There's no transitioning from sweet tips. If you like sweet tips, stick to only smoking those." I look up like WTF? I was speaking of my own experience and was talking to only her. He hadn't even heard what we were talking about before going near him before he interrupted me. I used to smoke only sweet tips and now? I don't. He's full of sh**. It was so rude to interrupt with this high and mighty attitude. If she wants to move from sweet to a lighter cigar, then she will. You don't need to jump in and tell a customer who's already spent hundreds there that they don't need to. What the? Don't go to this place. It seems I'm not the only one who's experienced this attitude. This is also the same place that has a rumor out of telling people the other lounge in town is snobby but Karma is the place with that attitude, not the other way around. The other place? Welcoming. Absolutely welcoming and kind, no attitude like this place. Apparently, short guy here thinks he knows everything. Find a better place. The only star given is for cleanliness. I'd give another for variety but since everyone else's second hand smoke is tainting the flavor (I bought some cigars to try and taste the smoke destroying the notes of my favorites), variety doesn't matter at this point. Head to the other place.

Small cigar choices but their buyer knows what they are doing. Very reasonable priced sticks…read more People are friendly. I've not needed to ask for help so I don't know how knowledgeable they are. Looking at the selection, someone knows what they are doing.

Wouldn't recommend this shop/ started working there day 1 seemed decent till I was told how much my…read morepay was $8.00. And would go to 9,10 in a few weeks. Finish shift went home thought about it,Decided that wouldn't pay my bills. So I politely spoke with the manager the next day. I wouldn't be able to work for that. She understood. A week went by ask about my days pay! And they said I wouldn't be receiving any . That line 25. Of the employee hand book says . With out two weeks notice you will not receive any pay for hrs works that pay period. WTH. And the owner will not call me back. With There selection of products and multiple stores also being smoke scene, i expected more pay ,opportunity, and decency for people. I can't even imagine how many people they have screwed over.

Have all your weed needs we go there quite often and get our supplies,the one on slide rd is the…read morebest very helpful staff and great prices highly recommend this place

1st visit here and color me impressed! Customer service.... Nailed it! Outstanding service from…read moreIzzy as she answered all my questions. Thank you!

Dear [Store Name/Management], I had both a defective product…read moreI recently purchased and the poor customer service I received when attempting to resolve the issue. I purchased a vape from your store on Friday evening for approximately $30. After using it normally for two days, the battery died on Sunday night. When I plugged it in to charge, the screen became pixelated within minutes and the device stopped functioning entirely. Prior to charging, the vape was working, so this failure was both sudden and unexpected. When I returned to the store after work to explain the situation, I was met with rude and dismissive behavior from the staff. Instead of offering assistance or a solution, I was told that they did not know what I "did" to cause the vape to stop working. I found this response both insulting and unprofessional, especially considering the product failed after only two days of normal use. At this point, I am not even requesting a refund. I am simply asking for a reasonable resolution--an exchange for a functioning vape. It is unacceptable for a product to fail this quickly and for a paying customer to be treated with disrespect when seeking help. I would appreciate your prompt attention to this matter and a resolution that reflects basic customer service standards.

Terrible experience with the online platform. False advertising, no communication, nothing good to…read moresay except maybe the price. Took longer than a week to be shipped, tried to get in touch with a rep to find out, and got nothing. Stay away from them if you want any kind of decent service.

Kelly is awesome 10 all 10on her store on 50th and interstate they have food Kelly has over done…read moreherself

Wonderful selection. The staff are hard working, knowledgeable, friendly, and easy on the eyes.read more