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Norton Plumbing

5.0 (3 reviews)
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Plumbing inspection

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Reliable Heating & Air, Plumbing and Electrical - Kennesaw

Reliable Heating & Air, Plumbing and Electrical - Kennesaw

(602 reviews)

I needed a hot water heater and the plumber was knowledgeable and answered all my questions. The…read morepricing is fair. Install was smooth. No issues.

Another Update for Google and Yelp 8/19/26: Technician…read morefinally showed @11:20am on 8/19/26. Tech called and asked how I was doing and my reply was awful and he proceeds to say that's good. Finally fixed but just waiting for the next outage on this terrible service. Reliable should be called NotReliable. My mother's unit stopped about 3 weeks ago and it took a week and my grandsons great great grandmother's unit went out as well and they won't arrive to her for almost two weeks for repairs. Both were purchased through Reliable so pleeeeeeeease BEWARE. They don't deserve ANY star for their services and customer etiquette is non existent. Another Update: August 17, 2026 My AC has completely gone on out me on yesterday with health issues, an elderly parent in their 80's here, and a toddler grandson. Reliable states that I'm in a rural area and although the feel is like 110 degrees outside, my thermostat reads 98 degrees, we have nowhere to go. All representatives I speak to advises that we're suppose to wait from Sunday Morning on August 16, 2026 until Wednesday August 19th from 8am-12pm to actually breathe. It's okay for us to pass away from heat exhaustion in our home but illegal by law if in a vehicle. Ive politely begged to speak to someone higher and was not allowed. I've called 3 times with no real resolution for this dire situation for my elderly parent and toddler grandson. I also work from home. BEWARE, DO NOT get fooled. I was also advised that I'm in a rural area but keep in mind that they sent a technician out to get me to buy this awful service in that same rural area the very next day with no problem whatsoever. If heat exhaustion occurs, I must sue. I pay on time each month and get regular scheduled maintenance in which they recently completed. Update: Received a call from them after the review stating someone will be out to fix the ventilation in the rooms and their insurance will get back with me soon. 1:30pm Worst service I have ever seen. Spoke with someone almost two weeks after my system installation due to the system being put in my home improperly and flooding my floors walls and ceilings and no one has reached out to me to assist with any accommodations other than a restoration service. I have loud dehumidifiers hooked up to increase my electric bill (not on a generator), I work from home so the noise is a problem, no type of compensation for this huge inconvenience to come home to after returning from a trip to see my home like this with children, hardly any air coming through the vents in my children rooms causing it to be extremely hot during the day and night, and no responses via email from the one point of contact I was given 5 days ago. Floors coming up in bedrooms and hall floor with odors of mold and my kids and I have terrible allergies. I have never seen such worst customer etiquette in my life. I thought I would have cool air in every room and to move in to my next renovation project when returning home. My floors just have never been right since the flood to my home.

BestWay Mechanical - Crooked valve install after BestWay broke our newly installed valve (june 13th) PVC was also pulled out of the wall, no one had done before.

BestWay Mechanical

(155 reviews)

While the technician was courteous, the attention to detail was lacking. Initially, the technician…read moreinstalled a PRV (at our cost of $1,133) backwards and had to remove and reinstall. Afterwards, the technicians did a poor job cleaning up, failing to at least reattach the hose used to gauge the incoming pressure, a small detail, but goes to attention to detail or lack thereof. And while I did not expect any landscaping work, the attached photo shows the haphazard work done to my lawn. Last, I was never told what is the current incoming pressure and not sure if there are any leaks occurring underground at the installation points and will not know unless I did up the work myself.

Following up on my review from two months ago, we returned from vacation to our sump pump flooding…read moreyet again, this time due to a burnt out motor. After the same mechanic was sent back out, I asked if the crooked install would have any impact at all and he said, "a crooked valve wouldn't affect the motor" but if you ask anyone else they say it absolutely does. Additionally he said the motor sounded bad the previous visit, but because it "still pumped water through" he ignored it. Left with his friend not being able to do anything except suggest we find our warranty and they'd come back for the install, HOWEVER for a company that was initially called as a SECOND OPINION no work whatsoever immediately needed & now two months later having to deal with more issues every time they leave is tiresome and frustrating. Not to mention this is the first company I've seen come work in these conditions with no shoe-booties, gloves, and dealing with sewage water carrying old dripping parts through the house until I provided him a bag. Then wants to shake hands after working in the contaminated waters, I understand practice makes progress but not at the expense of others day to day lives.

Norton Plumbing - plumbing - Updated October 2026

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