My 25 year old son has a complex developmental and mental health history which had been mishandled…read moreby several providers, including the Mayo Clinic in Rochester - their solution was not to help him get better but to keep adding meds to his cocktail and never wanting to remove meds. Whenever he reported an undesirable side effect, they all seemed to refuse to believe him and their response was more meds. He came to Ryan Zinken, CPNP at Horizon Psychiatry in an over-medicated mess, taking 4 different psychiatric meds, 2 of which were pretty nasty anti-psychotics. Ryan listened to our concerns and has successfully removed one med and we are in the process of removing a 2nd med. Ryan's approach is very conservative, thoughtful and patient. It's quite the process, but so far, so good. This has been a prayer answered, my son has not felt this good in a long time. If you have been frustrated by psychiatric providers who are quick to add medications and slow to taper/remove the meds that don't work or make you feel bad, I would highly recommend Ryan.

Deb Zinken is an excellent provider. I am a mental health therapist and I have sent several clients…read moreto her as I know she will treat them with respect and take the time to understand their needs. She really goes the extra mile to educate patients on their medications and is very responsive if they feel changes need to be made. I really cannot recommend her enough.

We had tried family counseling in the past with mixed success. Lately our home life has been awful…read moremainly because our youngest teen has a host of emotional issues she is dealing with which has affected us all. We are unhappy. We decided to give family counseling another go although our youngest teen I mentioned was against it. The counselor "N"was almost 15 minutes late and provided neither an apology or excuse. My other teen said she was probably reviewing our file and prepping for our session but when we finally got started N was clueless as to why we were there. Wouldn't they ask these questions before the first session? It's not so much what she said but her attitude that made us feel we were not clients but instead an inconvenience or an annoyance. She kept looking at a clock and seemed to be in a hurry to wrap up the session well before our hour was up even though we started late. N was dressed like she just came from a 90's grunge rock fest and wasn't what I would have considered proper attire for a professional counselor. If N was great at her job I wouldn't have minded though. She made things worse, not better. She set my wife and I back a long way with our troubled teen. N jumped to conclusions without bothering to find out all the facts. For example, she accused me of being a "bully" with my youngest. She stated I needed to try other approaches to parenting but never offered any suggestions. Okay, I realize I'm not Ward Cleaver, I make parenting mistakes but I do the best I can and I have tried many different methods when it comes to parenting my troubled teen. The issue I have with this is N didn't bother to find out what types of emotional issues my youngest is dealing with nor what kinds of different "approaches" we have tried with her in the past before rendering her "bully" verdict. This will truly undermine what authority my wife and I have left with our youngest as she now thinks disobeying our house rules is akin to standing up to bullies. Maybe N was just having a bad day I don't know but she certainly needs to reassess her career choice if our family session her norm. N asked us at the end of the session if we wanted to come back. Thanks, but we will look elsewhere for help or try to sort it out ourselves.

Everything from the new building to the incredibly knowledgeable and helpful staff has been…read moreperfect. Finding available therapists and sometimes scheduling can be difficult, but that is only due to the high demand right now. A good sign that people are seeking help but not so easy for businesses who are trying their hardest to help everyone they can. My kids' therapist has even made emergency appointments if needed and genuinely CARES about their wellbeing. After years of ineffective therapy with other counselors, I feel absolutely blessed that we found Solutions. On the "technical" side for those of you considering this company, I feel I must mention that they actually have specialists in certain areas - this is not common for some conditions and has literally saved lives. Not that our previous therapists weren't great people who truly wanted to help, but sometimes you need someone who has an area of expertise in order to thoroughly address a problem. If you feel you are being under-served by your current counselor, don't be afraid to reach out and see if they can help you. Additional Notes: 1) The new building has an area just for kids that is stocked with books and a TV. Great for me to be able to keep my littlest ones occupied - none of our previous offices had this and I had to wrangle them in the car for 2 hours or chase them down halls bothering other sessions -- not fun!! 2) There is no front office staff on-site at the moment (June 2018) but I'm not sure if that's only at certain hours or if it's permanent. I personally don't mind at all and love that I can carry on a conversation without worrying about disrupting phone calls. 3) If you're an exhausted parent like me, they have a real, working coffee maker, woo!! Again, not available at previous offices. 4) Now, I'm a realist and I know all offices carry bugs from all the people in and out, but this place is CLEAN. Like, eat off the floor clean. Thumbs up from me!

Excellent care they are very thorough and respectful .i go for hearing aids which they are working…read moregreat

Though I live quite a distance away, I LOVE coming to the Ramsey clinic! I was shocked when I tried…read morelooking up this location numerous times yet it wasn't identified. This place deserves the recognition for spectacular service and I hope others have the same experience and add their thoughts. Keep in mind this is a VA (veterans affairs) OUTPATIENT clinic. Not for emergencies and you need to call to make appointments with the providers. They have toooons of classes to help Veterans and a plethora of brochures. There are health classes for diet and nutrition, when you first arrive for your initial appointment you should receive a folder with important documents to help out. The very first time I came here I was floored with the exceptional service. With the exception of one person working there, every single provider + assistants/RN (excuse me for incorrect titles, my knowledge is fuzzy in that area), to the receptionists; everyone has been phenomenal. I'd give this place 15 stars if I could. Claudette was fantastic in helping me (2/11/20) get paperwork to enroll and gave me extra info + a book to help me out. She said she'd check back today or tomorrow to make sure it went through. She was very friendly, sweet, and kind. I've consistently had amazing service here by all of the ladies at the front desk. One time I showed up wearing sunglasses due to a horrid migraine and they all understood from the front desk that said to keep them on, to the provider that was amazing and turned the lights off/down. The virtual calls you can make on the computers there - fantastic! The guy I spoke with said to keep my sunglasses on or I could turn off the lights and continue the video call. The ladies and gents taking blood were understanding and made me laugh so hard to distract from the head pain. Seriously, every single person that day, my first day nonetheless, didn't make me feel weird or make fun of me for the migraine. I've never had such wonderful service at a location. This set the bar high. Whenever I have appointments at Ramsey I get excited, because I feel like I'm home and with family when I'm there. Keep it up, y'all are doing great things to help veterans. From a vet to everyone that works there - thank you from the bottom of my heart for taking care of us. You truly go above and beyond and providing stellar service.