I was shopping around to have a tow hitch installed on my Mazda CX-5 and discovered that U haul at…read morethe super center locations sells and installs tow hitches. I made an appointment and thinking it would take 2-3 hours. When I first got there. I spoke with Larry and he was incredibly friendly. They were able to install my class 2 tow hitch within an hour and it includes a lifetime warranty. I would highly recommend purchasing or having your tow hitch and installed by U Haul at this location. It was a level 5 star experience all the way around.

Dislocated finger suffered at this location. I tried to call their claims number, and no answered…read morethe phone after I made several attempts. I then tried the website for claims listed in the brochure a U Haul employee gave to me (he offered no other aid while I was almost passed out from the pain; the other U Haul employee saw my finger and went back to work without offering any aid than to tell me to report it to office staff while I crouched on the ground for perhaps 5-10 minutes, about to pass out). I finally got in touch with a U Haul claims representative after almost a month of effort to report a claim. The claims adjuster then said that U Haul denied the claim. I have photos of the finger, along with the trailer and location. I will be posting them shortly.

Oh my goodness, be warned. Avoid doing business with this outfit. With aerial views they over sell…read moretheir abilities to deliver your purchase where you need it. They assure placement will be wherever you direct them, then when it arrives the driver puts it wherever he wants and issues an ultimatum. Accept delivery, even if it isn't on your property or he'll return it back to the warehouse. Well, that's when I realized I had no choice. They had no intention of providing a refund. The driver made me feel really terrible, he said I could just get it moved by renting a forklift. It was no big deal. Well, it was a very big deal to me. I had a terrible house fire, my home has been destroyed, my beloved pets perished, and I was lucky to make it out alive in my pajamas and nothing else. So , i spent $2700 and some change for the container, and $200 on delivery fee,and it's not even on the property. I have to try to find a specialty moving company to try to get it on my property. Pac Van couldn't care less. They don't care, they aren't even bothered by taking advantage of a disabled senior citizen who just lost everything. They made me choose to take it or lose $2900 and some change. They wouldn't even consider trying to make things right. BELIEVE AND READ THE YELP REVIEWS!!! The uncaring soul that crushed my world is named Brian. He will tell you whatever you need to hear to get the sale.

BEWARE! PROPERTY DAMAGE AND SHADY BILLING PROCEDURES! Read before you sign, they have a line of…read moredamage waiver crammed into their agreement, which supposedly relieves their responsibility for any damage they inflict to your property; total damage was approximately $1,500. They charge $175 to deliver and $175 to pick-up. So, you're looking at $350, before you even get to the monthly payments. Their billing is sent out monthly, yet they arrived each month after the due date which caused us to owe approximately $20 above the regular invoice; none of our invoices came on time and I had to fight with their billing department each time to request invoices to be sent on time. On delivery, the driver ran over and subsequently destroyed a $150 roll of WASDOT Silt Fencing with wire backing. I emailed, Kim Slater, promptly and was ignored. We used the 10' Connex for 5 months and were happy to see it go, due to the issues we had with PacVan. The day the driver came to pick it up, it had snowed and our easement road was icy. We suggested a different pick-up date due to road conditions. The driver decided to pick-up anyways, drove off our road several times, hit a well head on our neighbors property, ended up crushing one end of a steel culvert that was freshly laid under our road and came within an inch of hitting our electrical transformer. The truck he drove did not have side mirrors that could extend beyond the connex he was carrying, so myself and the framing crew we had hired to frame our house, had to guide him back out. I called Kim Slater who was very rude and dismissive on the phone regarding the situation. She informed me she would speak to her supervisor. I sent an email detailing videos and pictures of the damage and she retorted that it could have been another vehicle that did the damage despite the fact their flatbed truck was the only dual axle on the property at the time of the incident. (Hard to dispute dual tire tracks on fresh snow.) Horrible customer service; they seemed friendly until we had a problem. Kim Slater, was absolutely vile in our dealing with her and the company she represents. She sent a dozen emails using her business email to continually harass us. If you are looking to rent or buy a storage container, and value your money and property please don't put them at risk to rent from Pac Van.

Tried to take my RV in for a wheel bearing inspection. Was told just to bring it in and get in line…read morecuz they don't do appointments. Asked for a quote and was told they didn't do quotes cuz "it's always more anyway ". Then the advisor ridiculed me for wanting to have the job done, saying if there is no leakage from the seal it's "probably " OK. Also said I should replace all the bearings even if they're OK just because I was paying the labor to inspect them. He ended up telling me he didn't mean to scare me off, but I left with the impression they were not interested in listening to the customer, or doing the job, --just charging the most money possible. I really wanted to have this work done by freghtliner, but he convinced me they are the wrong people for this job. Management should know people are coming in ready to spend money but are being told "why are you concerned with the wheel bearings on your 24 year old coach, they're probably fine".

we have not any communication on their end we have to call multiple times to get estimates and work…read morebeing done. the prices are 2 to 3 hundred percent higher than other places. I feel like they are holding our home for ransom. it's been going on for months.