Applied for a loan for credit card debt. Went two days in a row with the same representative who…read morewas awesome but felt so positive he could get me the loan. So upset when I was declined. Needed this loan and didn't want to go to CCCS. My credit score wasn't bad. Been with Key Bank a long time. Before it was First Niagara. I will never apply for any kind of credit line or loan at Keybank again. Just wasted my time. They should not tell you they have to talk to their manager. Tell it upfront yes or no. Disappointed in Keybank. Don't want to bank there anymore

I will not do business with this credit union but make your own option. It's best to go to a bigger…read morebank or bigger credit union known nationally not locally for better fee structure and wide free ATM withdraws like USAA Federal Savings Bank. That's with you not against you so for those of you with family members in the military USAA is with you not against you. No matter what state your from USAA the better way to bank.

I've been a member of Meridia for a little over 8 years now and I've never had an issue. A great…read morelocal credit union with pleasant staff and convenient hours!

This location has a severe ATM issue. Even when they aren't down for maintenance, I can't ever get…read morethem to work properly. I'm either told my card is expired (it isn't), I'm inserting the card backwards (I'm not), or that it's not a recognized card (bank issued M&T debit card not recognized by M&T). This happens repeatedly at the indoor and drive-thru ATM at this location. Every other M&T branch, no issues. South Park Avenue works perfectly fine, and that's a mile away. My card works perfectly fine at gas station ATMs, etc. It's extremely annoying to not be able to take your own money out of your own bank's ATM machine. Even more annoying that it's one location in particular. Fix this, M&T.

I know there is a work force shortage, but M&T has got to be able to do better with hiring counter…read morestaff. No greeting, no smile....even when I said hello and how are you...the response was a flat "good". I said "oh I am good too; thank you for asking". I wish I could include a pic of all thrillers at this locatio. I look around and either they have a flat or scowl. much worse than any other M&T branch I've visited.

Wonderful friendly staff, it is always a pleasure to stop in. My only complaint is that they do not…read morehave Silver Dollars stocked; but otherwise they are on point.

The crux of this review is a loooong, loooong wait at the vehicle window. It might take 25 minutes…read moreto depoisit a check into my account or withdraw a few bucks. The bank tellers agree that the service is terrible because they are understaffed. They know it. And the problem exists at every M&T branch. I tried to complain via email b ut M&T doesn't publish any email addresses. So your complaint will not be found on any record. I will change banks soon.

I can't not say that I have ever been in a branch where the employees were helpful or friendly…read more They have the worst customer sevice in banking that I have ever come across. I would not recommend them to even a squirrel saving for the winter, as they are always suspect when a customer wants to complete a face to face transaction. Keith, a teller at this location, is quite disrespectful and doesn't even bother to look at clients at the window when he is told by another teller a customer is waiting for him.

We came in to get some documents notarized. I had called beforehand to see if I needed an…read moreappointment and was given correct information about when to come in and was told it wasn't a problem. We arrived on a Friday afternoon, were helped quickly and the woman who helped us couldn't have been nicer. She got us in and out fast and answered all our questions.

Have always had helpful customer service on routine banking and when calling in with questions…read more Only negative is the touch screens on the ATMs need to touch more than once for them to register.