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    NorthVille Mechanical

    5.0 (1 review)
    Open Open 24 hours

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    4 years ago

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    P/J's Home Comfort - Photo

    P/J's Home Comfort

    (3 reviews)

    Run fast and run far from this company. Issues started two years ago when we got maintenance on our…read moreexisting fireplace. We were told they didn't make the parts to fix the existing unit and we were given a quote to get a new unit put in. We were told this unit would be enough to heat our home. We should have got a second opinion. What a huge mistake. We waited from August to November to get the unit finally installed with horrible follow ups and communication during the length of that time. When the unit was installed, it would never stop running! We still weren't feeling heat in most areas of our home, after numerous back and forth we had a new fan installed within weeks of having this installed. The pilot had issues that needed to be services a few weeks later. We are now two years in and nothing but problems. There are now ember rocks from Inside the unit coming out of the unit - concerning!! We had issues getting the pilot on again and called because we were told upon installation that we would have all warrenty and service covered for 5 years. But now all of a sudden we are told that there was no record of that and we have no warrenty in place after one year of the base manufacture warrenty. Lesson learned - get everything in writing. One year warrenty on a unit you spend 5 grand on and PJ's has no problem leaving a young family with small children high and dry. Just want to share in hopes someone else in the future makes an informed decision. We actually had two seperate gas fitters come to our home and tell us the unit that was installed is completely inappropriate for heating a home and is for leisure use which we specifically did not want. They knew immediately that the unit was installed by PJs without us telling them, which tells you that their reputation is built on selling customers a unit without the best interest of the customer.

    Not a happy event when your furnace dies on a cold January morning. My early morning cry for help…read morewas answered within fifteen minutes and two friendly techs were at my door within an hour. Service was fast, friendly and efficient and the furnace was back in working order in a jiffy. When I need to go new furnace shopping I know I'll be visiting P/J's.

    NorthVille Mechanical - hvac - Updated May 2026

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