This is a place where people are supposed to feel a sense of community and safe, especially…read morechildren. This location absolutely does not live up to those standards. My 13 year old daughter was using the gym there when a grown male began harassing her. Here are the facts to what happened and what the management's response was. I dropped my daughter off to do her work out at this location. Unfortunately, my wife and I were both in the middle of a project so was not able to stay with her but we were not worried as we felt that she was SAFE there. Near the end of her work out, she was approached by an adult male who asked her how long she was going to be. During her work out, she took a snap of herself to send to a friend as children do these days. She may have inadvertently got this male in the background. He became angry and asked her if she was taking pictures of him. When she tried to explain, he wasn't listening to her. He took his phone out and started recording her. It is unclear if it was at this point or later on when other members got involved the he called her fat and said she has a fat stomach. When he started recording her she Very Loudly told him Stop recording her and asked him WHY he was recording her. Her being loud is what drew the attention of the other members. 2 male members came to her aid as well as a female member. He became very belligerent towards the other member, tell them .... off. I was actually on the phone with my daughter at this point because she called me and I can hear this in the background. When I get there, she was already in the office with the female adult which aided her and some staff members. Shortly after I arrived, a Sergeant from Peel Region Police arrived to investigate. The Sergeant spoke with myself, the Female witness, at lease one of the male witnesses and the staff as well as the Adult male in question (once they were able to find him). No charges were able to be laid as there was not physical contact made. That is what we were told . I was told by the staff that there would be an incident noted on his file. That was not acceptable to me and I demanded that he be banned from the YMCA. I wanted him banned because not only did my daughter NOT feel safe and was afraid to go back because she might run into him again but I didn't want any other young people to possibly have a similar experience . They told me that only the program director or general manager would be able to do that. I sent the general manager an email that day (Saturday). Monday morning I called the center to speak with the Program Director who was not in. I left my information for him to call me back when he was to get in in the afternoon. After waiting and not getting any type contact by the management team, I called him back and was told that he was in a meeting. I was then informed that the General Manager would be dealing with this. I received an email later from her asking that we afford her some time to speak to her staff and investigate. I told her I appreciated her taking this matter seriously and told her about the 2 men and 1 lady who intervened on my 13 year old daughters behalf. I also told her that they spoke to her staff and that her staff on duty that day should have their information and that I would await her review. To recap the timeline, this incident happened on Saturday, I sent an email Saturday. Monday I had to contact the center instead of them contacting me. The General Manager asked me for a few day to review on Monday. Thursday afternoon just before 3pm, I had still not heard back from anyone so I sent another email to ask about the status. Just before 7pm she finally responded to me by tell me that she could call me "tomorrow" and to reply to her directly with a good time to call. I'm not sure as to why she had to say directly as my communication was directly to her unless she didn't want me to continue to tag the CEO of YMCA in the emails as well. She calls me the next day and tells me that my daughter won't have to worry about running into him "in the near future". I asked her what that means. I tell her that I assumed that means that he is suspended and not banned outright. She told me that she reviewed the footage and spoke with 2 witnesses and she said that they didn't hear anything prior to to my daughter very loudly saying "Why are you recording me? Stop recording me!" That is when they stepped in. She didn't speak to the lady as she deemed that she wouldn't have any information because she wasn't standing directly next to them. I pointed out the fact that that just because she wasn't STANDING right next to them doesn't mean that she didn't hear anything or wasn't observing from a distance. She then tells me that there are procedures that they have to follow. She tells me that in the footage, he wasn't any closer that 5 feet from her, like that is supposed to make any difference. Basically, they aren't going to do anything.

Someone stole my $30 water bottle at this location in the change room, and the staff won't do…read moreanything to ask anyone who took my bottle and call out the behavior that this is a crime, the staff keep saying its misplaced, but where is the one thats exactly the same, and why will this person take home a bottle when he didnt bring one in the first place. This place is so dumb and full of excuse and wont admit theft when as mentioned in other review dozens thef has already happened here this year and they should put posters with counts of theft reported to warn people never bring anything that has any value. And they tried to shut me up to tell people what happened to me. So disgusting. never again. Please be aware that people steal your stuff at YMCA. Just imagine how disgusting it is that you are in the same room with thieves. Worst waste of money and headach instead of having fun. Also please be aware that some people's locker got cut in the change room. They do nothing to prevent that from happening. I would suggest to go someplace with better security measures. Don't think it won't happen to you.

We went for our first swim class for my littles. The facility, although still work in progress, is…read morequite nice. You have a wonderful viewing area both inside and outside the pool area. The lockers are communal but huge. The coaches and staff are very invested in your satisfaction and showed a lot of care to the littles. I do not like the communal showers but unfortunately the facility prefers rinses over full showers after class, which is unusual. Looking forward to seeing how the classes develop further.

I have been a student and instructor for Janet Barber Aquatics for many years. As a student, it was…read morea very positive, fun and friendly environment. Having much smaller class sizes compared to the town or YMCA classes, I was able to get more attention and develop faster. The quality, experience and energy of the instructors I had and continue to see are outstanding. As an instructor, having a smaller class allowed me to focus on my students progress a lot more then my experience with the YMCA. I was able to create a great connection with the student(s) and interact with the parent(s) to keep them up to date on their child's progress. The way Janet Barber Aquatics has designed the progress reports is brilliant through the use of star ratings. Instead of telling a child at the end of the term that they didn't pass (which can be de motivating for some) they are given a certain colour of star. The star indicates how many requirements they have completed in that level so far. This is also extremely beneficial for the next instructor as they will be able to target the areas the student needs improvement on. I highly recommend Janet Barber Aquatics!

My wife and I have two kids who have taken classes with Janet Barber Aquatics and we have seen…read morereally fantastic results. The one-on-one instruction gives kids the confidence to learn how to swim. We have especially seen great results with our son, who was initially apprehensive about swimming with his face in the water, jumping in, etc. The focused attention and care of his instructors gave him the confidence and skills to learn how to swim and do all of these things, and now there is nothing holding him back in the water. It has been very heartwarming to see such significant results. We would highly recommend Janet and her team!

Great small classes, friendly instructors and they use the extreme fitness pool which is small and…read morefriendly. Great choice if you are looking for 1:1 coaching for your kids

From the owner: At Swim Time we provide quality swim lessons to people of all ages in a safe environment: small…read moreclass size, well-trained instructors, warm salt water, Red Cross Programs and Make-up classes

We've been taking our daughter to Aqua Tots for over a year now. I chose Aqua Tots over the…read morecommunity centre for its clean facility, smaller class size, and make-up class feature. The swim coaches here are great and are really good with kids. My daughter has had coach Evelyn from the beginning and she really enjoys learning from this coach. I would definitely recommend Aqua Tots for any parents who are looking for a swim school for their kid(s).

Great facility! The pool water is warm. The amenities are great and clean. The staffs and the…read morecoaches are very nice and friendly. My daughter is in the level 2 class and though scared at first, is really enjoying her swimming classes now.

We're so pleased with how staff at this location handled an issue our son has recently had…read more Thanks to Coach Andrii's excellent approach and patience, our son was finally able to overcome his fear of joining a higher level. Coach Andri is an amazing and dedicated instructor, who our son loves so much not only as an instructor, but also as a friend he trusts. A big thank you goes out to Coach Daniel who has always been there with his ongoing support for our son. Thanks again Mississauga location and keep up your great work!!!

We have had such an amazing experience from. Nada at the front desk gave us a tour and warm welcome…read morethe first day we started and she has continued to greet us and help us with everything we need. Thank you Nada and everyone at aqua-tots for making our experience so great.

Anwar Khan was so organized and efficient, he made sure to pick up on time and always planned…read morelessons accordingly. He was an amazing instructor and taught me everything very patiently. He is kind and teaches all the proper necessities of driving.

AMAZING!! Max was extremely flexible with his schedule and made sure I was able to complete all my…read morelessons on time. His work ethic is undoubtedly one of the best I've ever seen. Throughout the whole driving experience, I felt safe and secure the whole time, and was not worried or stressed a all. He made me feel like his car was my own. He remained consistent with notified me every single time what I needed to do, so when I took my test I never forgot. I passed my test with ease through max's help. I am completely sure that max is the best driving instructor I could've gotten. Thank You Max Ultimate Drivers, Erindale