This is a place where your child can, depending upon the instructor, receive decent swim lessons…read more As someone who has been a client for 7 years, however, I can tell you that they remain ABYSMAL administratively. Why? 1) They NEVER, NEVER, NEVER, NEVER EVER answer the phone!!!! Why even have a phone number? Good luck with getting answers or customer service is you have questions about your account. 2) Getting a receipt for (EXPENSIVE) private lessons is a extremely PAINFUL EXPERIENCE!! Why? Because, even after witnessing the inconvenience that parents experience, nothing has been done to improve upon this major shortfall. They clearly don't really give a CRAP about parents of, or clients who are, special needs.

I highly recommend going there, I swam there for 8 years and it is very amazing, amazing…read moreinstructors and great customer service!!! Highly recommend

My daughter has been going to Swim Time for about 1 years and a bit, and specifically has juat…read morestarted at the Thornhill location. The staff here are very friendly, caring and attentive, and keep you updated on your child's progress, providing helpful feedback on how they can improve. We have tried other swim schools, but we really enjoy the atmosphere and welcoming environment at Swim Time! Plus, our Son learned here as well and earned his Bronze Cross and Medallion. Amazing swim school!

I have had 3 kids over a decade apart attend swimming lessons. The staff is friendly, easy to deal…read morewith and the instructors are phenomenal. I love that they have been in business for so long and there are staff have been there for years! The pool, pool area and change rooms are always clean. Highly recommend any of their many locations!

It's by far the best swimming facilities for Kids ,my son…read morelearned how to swim here,he progressed a lot,,i highly recommend Felix to all the parents who wants their kids to learn how to swim properly.Their swimming teaching technique is very effective for the kids and they learn while having fun.Thank you for the great experience for my son Adriano.

My son was comfortable with the instructors, but the guy who runs it is extremely rude. My family…read moredid not feel welcome, and after the first fall session, I never received any feedback about my son's progress. When I asked for information, I was treated very rudely. I will not be signing my son up for any more sessions.

After years of sending my child to lessons at the community centre, we've decided to change things…read moreup and bring him to an actual swim school instead. Highly recommend WD Apparently they use salt water which is better for the skin. The pool isn't as big though but the instructors are great. They have plenty of seating available so you can sit and watch. There is a small play area for younger kids - very thoughtful. I like how they have individual showers and change rooms - makes it a lot more private and convenient. I usually don't have to wait for a change room. They also offer make up classes which is amazing.

This swim school has taught me different swimming styles very fastly and it made me know how fun…read moreswimming was

The experience appears to be dependent on which supervisors are in the pool. We've been attending…read morelessons since September 2025. The first semester, the kids spent more time sitting on the stairs playing with toys than swimming. However, one supervisor is strict about the teachers actually practicing with the kids and the amount of time swimming has increased dramatically! The facility is great for young kids. The water is warm and the parents can be out of sight for the entire class if necessary. There's also a thick layer of glass between the kids and parents so the parents can chat without distracting the kids or drawing attention away from the class. The change room is small but has everything you need: warm showers, dryers, a bathing suit dryer, 2 washrooms, and 8 changing stalls. Space is clean. Staff are friendly. Emails could be answered a bit quicker! However, all in all we've generally had a positive experience.

Amazing swim school. We have been to both the Kodiak location and the Havargal location. The staff…read moreare amazing. We have never seen an incident of poor staffing. I would recommend!

Beautiful, clean and professional facility. The staff is wonderful. All well trained, accommodating…read moreand friendly. It isn't huge as a community centre but that's what makes it great, cozy and comfortable. Our children have been attending this school since the day they have opened! and have always been happy with this facility. They even helped get our youngest who hated and feared pool water when he first started at the age of 3, become a very strong and happy swimmer! During covid they went above and beyond to accommodate all families, strict rules in place with private change rooms and TRUE full sanitation of the whole facility in between classes! The owner and management are extremely friendly and professional at all times. Our children have learned so much and have accelerated beyond their friends who go to other nearby schools and community centres. The pool is a true salt water! It does have chlorine in it, as any salt water (public pool would) as this meets with accordance of the city of Vaughan Bi-law. We also have a salt water pool at home, and are encouraged to add a certain percentage of chlorine as this is not open ocean water, to kill germs and keep it hygienic. We love and recommend this school to all our friends and family.

STAY AWAY unless you want your children swimming in chlorine…read more I really wish I could give this place zero star. My parents signed up for a 1 month membership since my mom has really sensitive skin and was looking for a salt water pool. They told her theres no chlorine in the water. A few days in, her skin was crazy dry, peeling, and even the color of her swim suit has faded because of the high amounts of chlorine they dump in their water. This definitely raises some health and safety concerns. All this isn't why I want to give this place zero stars. It's because they are dishonest and have terrible service. The manager is extremely snooty and rude. She treats other as though they are beneath her. I has called in on behalf of my parents and Oscar who works there told me my parents could just come in and could get a refund for the remaining days on their membership. When they did, the manager changed her mind and told them they now couldn't. WHAT ON EARTH?! Not only does she have a bad attitude but to top it all off, provides awful customer service. Tip- don't just change your mind about giving a refund when you said your would. It's unprofessional and unacceptable. Please please STAY AWAY from this place. UPDATE: So I guess they change their mind and they call my parents back to come get their refund and when my parents get to the pool, they said that there's NO refund.This happened twice. What kind of messed up games are you guys playing on elderly people? This is wrong. .

hi guys- newly retired HPODP staff here. some of the reviews do not do this pool justice, so I…read morefigured I'd share some staff-known things. - the pool is cold because it is old and does not have a heater - all the staff are friendly when approached, but please keep in mind that especially on hot and busy days we are all focused on those swimming, and making sure no one is in need of help -- if people have an RBF that doesn't mean we hate working or we are rude! - the website is not the pool staff's responsibility, trust me in the past we have constantly been trying to get the city to fix the websites - any closures are for health and safety related reasons, not because we don't want to work - believe it or not we actually love having the slide open, when we close it its usually due to understaffing/heat-related things/our protocols - the city has rules for the staff as well, especially in heat waves Believe me, we WANT to be there it was a great summer job for me and if I wasn't in an internship I would return!

Jeez, I guess this pool isn't usually that loved. I can't pretend to understand why, I had a great…read moreexperience here recently. During The Summer of Covid, no less! They run the pool in 45 minute cycles. 45 minute swims and then 45 minute cleans. Minimal changing rooms and bathrooms available (though there are still some) and no water slide. The pool capacity has been lowered to 100 so it's very easy to stay away from people. My four-and-a-half year old can't wait to return!

The lifeguarding Academy has been the most professional yet most fun and engaging place I've ever…read morecompletely lifesaving courses at. All their instructors are very knowledgeable, and actually know how to teach every type of person. Whether it be language barriers, varying age groups, or even different learning speeds. Now, onto my most important point, during my course with them, I noticed how incredibly diverse and inclusive their roster of employees, instructors, and students were. I loved seeing that everyone in my class could look to their right or left, and see someone that looked like them, teaching or conducting an exam or even running a company. If you are considering a place to take your first aid or lifesaving courses with, look no further. Ps* I was recently on their website (because they're the only place open again after the COVID 19 quarantine), and they have already laid down a thorough protection plan. I've provided a link so you it's easier to check it out if you're considering going here. https://www.lifeguardingacademy.com/about/lifeguarding-academy-covid-19-safety-protocols Thanks again for the awesome recert!