Lack of communication with staff among themselves. Booking appointments without patient…read moreknowledge...big show stoppers.

I have been coming to IRG Arlington since they opened 19 years ago. First for my back and then two…read moretimes for my knees. They are very helpful folks that got me back moving in a reasonable amount of time. I enjoyed the relaxed atmosphere and positive attitude of the staff that worked with me. I would recommend them to anyone that has mobility issues that wants to try something other than surgery to see if they can be helped. Kip K.

This place runs like a PT factory. I had my assessment done by one PT, then unexpectedly saw a new…read morePT for the next visit, a PTA after that and finally a third PT. Everyone was kind and professional. The first two clinicians came off as inexperienced though, and provided instructions that were directly contradictory which left me confused. I finally clarified with the PTA and after that, followed the recommendations diligently. What I also found quite odd is that all clinicians had me do the exact same exercises in person as I was assigned to do at home while billing my insurance almost $300 for providing a skilled service -- but they added NOTHING to them. No increasing difficulty, no feedback or critique. Nothing. In fact, the PTA would just tell me to do a certain number of reps and then walk away. But I was desperate for pain relief and wrote it off as "it takes time" yada yada... At 7 weeks with no improvement, I finally called and requested a re-evaluation due to lack of progress. THAT should not be my job, and I think they would have just kept going if I hadn't advocated for myself, which is unacceptable IMO. I then saw the third PT who was excellent with manual techniques which provided a mild to moderate temporary benefit sometimes but no lasting pain relief. All this while I had been waiting for insurance approval for an RFA procedure. When my insurance company denied it, I called and asked for a list of my appointment dates to include in documentation for an appeal process. I was told that I would have to go through an outside agency to get this info as well as to sign a release form even though I was just requesting the information for myself. The agency contacted me 2 weeks later with an invoice for $21. Unbelievable. I also asked for a simple, short letter from one of the PT's stating that I had been compliant with the treatment plan and continued to be in pain. I was told that this could be done but there was no follow up at all. As a healthcare clinician myself, I am really disappointed by unnecessary administrative policies interfering with patient standard of care. In sum, this place could work for you if your issue is extremely clear and straightforward, or if you just need external motivation to do the work (or if you like loud country music...) -- but the consistency and quality of care appears to be poor for more complex issues.

These people are just hands down the best. They genuinely CARE about the people that they are…read moreworking with. I would never go anywhere else for therapy. These are very cool people who are professional and know exactly what they are doing. They are super helpful during therapy sessions and even give solid homework exercises. My wife and I have both been treated here and have had nothing but great experiences. It is a fun and happy place to go to even if you are dealing with pain.

Awesome experience I had to go in every week for a couple months for my finger and the staff was…read morealways very friendly, very informative, and worked with me with finding the perfect schedule. The treatment was amazing, very thorough and I'm honestly impressed I got 100% range and power back which I was not very hopeful for at the start. Again awesome place would recommend!

Maria is absolutely the best physical therapist I have had. All the staff is super friendly and…read moremake you feel very comfortable. Highly recommend this place

I developed vertigo after a recent trip to Hawaii. My doctor referred me to SCPT for physical…read moretherapy. Joe did my initial evaluation and first few session, then alternated through a few different therapists throughout the course of my treatments. Everyone was friendly, knowledgeable, and treated me like a person. My sessions were challenging and more physically demanding than I had expected, but they were always there to make sure I was successful. I had developed a secondary issue which made some days harder and they gave me some tips and exercises to help with that too!

I am dealing with pre and post surgery, for lower back…read more My care team Abby and Sam are fantastic, with their help I've gone from very limited mobility to being stronger and much more stable. All the staff from walking through the door, Sarah, to everyone else are friendly and welcoming, I feel very comfortable when at S.C.P.T. and that also goes a long way towards my recovery. I first met Joe when he was pretty new to Stanwood, located upstairs in the facilities, back then (back issues) he gave me tools that I still use today to selfhelp as needed. Thanks Joe, for staying in our community and offering such great care. Colin Moriarty

Do not trust this business. Run as fast as you can to another PT company. My son's approved L&I…read moreclaim is now being billed to me. They ask for your personal insurance and a signed document saying you will pay upfront. I explained to them multiple times this is an approved L&I claim and I will not, nor my insurance be responsible. They are now trying to wreck my excellent credit by billing me for over $1200. Each time I contact them they say to ignore the bill, it's a mistake, but continue to bill me. Snakes!!

This clinic's MT is the best I have ever had out of other clinics, MT Five Stars! This MT knows…read morewhat to do, and the results are fairly quick! Everybody works together, including all the staff. Very happy with all the results.

When I first started at RET, it was a great company that prioritized patient care as well as the…read morehappiness of their employees. However, after partnering with a national company, they have just become another corporation that only thinks of profit over their employees satisfaction. The fact is that RET does not care about their employees. They lay off their dedicated employees and tell them they are eliminating the position, but they keep this particular position at all the other clinics. Very dishonest of them in my opinion. RET Corporate does not communicate with their employees at all about the issues that matter. They have not kept benefits for their part time employees during this pandemic. I am very displeased with RET Physical Therapy Group & I would not recommend working for this company.

Tawny is professional and I am thankful for her expertise!…read more He office is clean, the employees are professional and friendly.

Highly recommended, Great girls at the front desk.The…read moreatmosphere very positive when you go in,everyone is very cheerful. Jennifer my therapist is a rock. She had me on my feet in a month,always has a big smile. Thank you all, Dee H

Care is very important to me. Physical therapy is awesome. They go above and beyond to help people…read more Care is for everybody. They helped me with my balance and weakness. If you need Therapy, tell your DR to send you there.

This place is the best! I've been to physical therapy for various minor aches and injuries over the…read moreyears, but none of the other clinics I've visited have come close. I chose PNW Physical Therapy initially because I needed to find a clinic within walking distance from my home. I had surgery on my shoulder which meant that driving wouldn't be an option for a couple of months. Andrew was my primary PT, but I also saw Kylie a couple of times and got to know a few others around the clinic (including the owner, Jamie, who is awesome!) over the ~4.5 months I was going. Every session was 1-on-1 for the full 50ish minutes, which was different than any other clinic I had been to. Each appointment started with some assisted stretching and mobility exercises before moving into range of motion and strengthening. Every exercise was demonstrated for me and my therapist always ensured I wasn't experiencing any pain or discomfort. My main interest was getting back to a place where I could golf again, and after a couple of months spent restoring my range of motion, we started doing exercises that were more tailored to my activity preferences. The office was cooperative with my financial circumstances and honest throughout the entire process, never trying to schedule my for excessive appointments or take advantage of the situation. I'm now happy to say that I've been cleared by my surgeon to resume full activity and he was very impressed with my progress over the months. Now that I'm all finished, it feels kind of weird to say that I'll miss going to physical therapy every week!

Yesterday marked the end of my therapy with PNW Therapy. I have gone to other therapists for knee…read morereplacement and hand surgery. This time I picked a different therapist for knee replacement. I am so glad that I did. Jamie Lee was my therapist. He was a joy to work with. He listened to what I had to say, even if it was off the subject. They got me an extended prescription. As I was still have knee problems after 3 years. Bottom line is, I will never look for another place for therapy as this is now my place for any kind of Therapy. Aloha to all at PNW. You made an 83 year old feel like an 80 year old. Lol. Thanks