Well I'm a frequent flyer with this clinic (unfortunately). I've been banged up over the years and…read moreNorthSound has put me back together. I've developed a working relationship with Becky who is their most experienced therapist. She is very good at her job but her schedule can get full. There are several there who are completely capable as well as a cadre of capable assistants. If you're willing to put in the work they will help you there. They have a clean facility and sanitize everything throughout the day. Masks are required by the state so be prepared for that. It's not optimum but it is what it is.

They ran 30minutes late with no communication as to why. The therapist was ok, a bit distracted…read more But I think the biggest disappointment was the conversation I overhead at the front desk. "Look at these patients with Medicare, I'm not calling them. How annoying". Ummmm, excuse me? First of all most elderly are on Medicare, and are in high need of adjunct physical therapy. Secons, talking like this in front of other clients is extremely unprofessional. I will be sharing this feedback with my primary care Dr as well. I hope the facility takes this as an opportunity to facilitate a learning experience and some retraining on professionalism.

My tween son was having joint pain due to growth and weakness. Heather performed a full…read moreexamination and explaining her findings in a way we could easily understand. She clearly explained the exercises and answered any question we had. We look forward to our next visit and I am confident that he will be back in sports pain free soon.

Seems like a nice high volume physical therapy practice. I was led back to a private room for my…read moreevaluation and was out on the floor for exercises.

Lack of communication with staff among themselves. Booking appointments without patient…read moreknowledge...big show stoppers.

I have been coming to IRG Arlington since they opened 19 years ago. First for my back and then two…read moretimes for my knees. They are very helpful folks that got me back moving in a reasonable amount of time. I enjoyed the relaxed atmosphere and positive attitude of the staff that worked with me. I would recommend them to anyone that has mobility issues that wants to try something other than surgery to see if they can be helped. Kip K.

This place runs like a PT factory. I had my assessment done by one PT, then unexpectedly saw a new…read morePT for the next visit, a PTA after that and finally a third PT. Everyone was kind and professional. The first two clinicians came off as inexperienced though, and provided instructions that were directly contradictory which left me confused. I finally clarified with the PTA and after that, followed the recommendations diligently. What I also found quite odd is that all clinicians had me do the exact same exercises in person as I was assigned to do at home while billing my insurance almost $300 for providing a skilled service -- but they added NOTHING to them. No increasing difficulty, no feedback or critique. Nothing. In fact, the PTA would just tell me to do a certain number of reps and then walk away. But I was desperate for pain relief and wrote it off as "it takes time" yada yada... At 7 weeks with no improvement, I finally called and requested a re-evaluation due to lack of progress. THAT should not be my job, and I think they would have just kept going if I hadn't advocated for myself, which is unacceptable IMO. I then saw the third PT who was excellent with manual techniques which provided a mild to moderate temporary benefit sometimes but no lasting pain relief. All this while I had been waiting for insurance approval for an RFA procedure. When my insurance company denied it, I called and asked for a list of my appointment dates to include in documentation for an appeal process. I was told that I would have to go through an outside agency to get this info as well as to sign a release form even though I was just requesting the information for myself. The agency contacted me 2 weeks later with an invoice for $21. Unbelievable. I also asked for a simple, short letter from one of the PT's stating that I had been compliant with the treatment plan and continued to be in pain. I was told that this could be done but there was no follow up at all. As a healthcare clinician myself, I am really disappointed by unnecessary administrative policies interfering with patient standard of care. In sum, this place could work for you if your issue is extremely clear and straightforward, or if you just need external motivation to do the work (or if you like loud country music...) -- but the consistency and quality of care appears to be poor for more complex issues.

These people are just hands down the best. They genuinely CARE about the people that they are…read moreworking with. I would never go anywhere else for therapy. These are very cool people who are professional and know exactly what they are doing. They are super helpful during therapy sessions and even give solid homework exercises. My wife and I have both been treated here and have had nothing but great experiences. It is a fun and happy place to go to even if you are dealing with pain.

An awesome experience, with caring staff that got me back on my feet after a brain injury. I left…read morephysically stronger but was also built up emotionally and in mind set in their look what you can do and we'll show you the way atmosphere. They taught me I'm capable of more and to not settle. Now I'm going to the gym, doing more in life and swinging a golf club!

I have been going to NorthSound Physical Therapy on and off for years for different issues. They…read moreare professional and really know what they are talking about. The office is always clean, and the people are very friendly.

I developed vertigo after a recent trip to Hawaii. My doctor referred me to SCPT for physical…read moretherapy. Joe did my initial evaluation and first few session, then alternated through a few different therapists throughout the course of my treatments. Everyone was friendly, knowledgeable, and treated me like a person. My sessions were challenging and more physically demanding than I had expected, but they were always there to make sure I was successful. I had developed a secondary issue which made some days harder and they gave me some tips and exercises to help with that too!

The doctor said I would most likely need some surgery for my left shoulder. I worked with Physical…read moreTherapy in Stanwood for 16 weeks and my shoulder now feel the best it has in the last 5 years. The team there is very professional and worked with me in getting this back to better than they were before. Highly recommend this place. 5 stars from me.

Thank you Human Performance Industry (HPI) for ALL your hard work to help me get stronger in every…read moreway possible for me to be strong enough to return back to work!! I feel yall went far and beyond to make everything happen! Your heart, kindness and genuine care really shows to each and everyone! Thanks to Bill, Lisa, Colton, Stephanie, Jennifer, Beth, and Cindy so so much! Your Friend/Client Robert Dyson

Awesome experience I had to go in every week for a couple months for my finger and the staff was…read morealways very friendly, very informative, and worked with me with finding the perfect schedule. The treatment was amazing, very thorough and I'm honestly impressed I got 100% range and power back which I was not very hopeful for at the start. Again awesome place would recommend!

Maria is absolutely the best physical therapist I have had. All the staff is super friendly and…read moremake you feel very comfortable. Highly recommend this place

I liked the care I received, however they never disclosed what my portion of the bill would be…read more Since I was never asked for payment while I was being treated, and since a few years ago I had been treated at a different IRG location and it was 100% covered by my insurance, I assumed that was still the case (same insurance). I was not expecting weeks later to be hit with a $100 bill. Terrible billing practice -- co pay & coverage should ALWAYS BE DISCLOSED. If I ever needed to go there again, I would insist on knowing coverage prior to any visit and have it in writing, and demand they allow me to pay my co-pay up front.

My therapist Mary is the best. Dhe makes sure i am ok and make my therapy is fun. She gets really…read morehappy and exited when I am able to do the exercises that I am not able to do before. I am too and happy....I recommend this place IRG if you need therapy...

When I first started at RET, it was a great company that prioritized patient care as well as the…read morehappiness of their employees. However, after partnering with a national company, they have just become another corporation that only thinks of profit over their employees satisfaction. The fact is that RET does not care about their employees. They lay off their dedicated employees and tell them they are eliminating the position, but they keep this particular position at all the other clinics. Very dishonest of them in my opinion. RET Corporate does not communicate with their employees at all about the issues that matter. They have not kept benefits for their part time employees during this pandemic. I am very displeased with RET Physical Therapy Group & I would not recommend working for this company.

Tawny is professional and I am thankful for her expertise!…read more He office is clean, the employees are professional and friendly.