They no longer want to see my dog, after we just gave them $10,000 for my dog needing TOLO's on…read moreboth back knee. One of their technicians was very rude and disrespectful to and I asked to speak to the Veterinarian and Kelly came out to tell that they no longer will see my dog! I was shocked that they allow their employees to talk to customers rudely and disrespectful and the customer and their pet gets kicked... it is not right! My dog needs special care with shots monthly because his allergy to pollen is so bad and we do not have Vet's near by that handles large dogs! I DO NOT RECOMMEND THIS FACILITY. THEY DO NOT CARE ABOUT TREATING THE ANIMALS, IT IS JUST A MONEY THING!!

The manager Kelly is the rudest, incomprehensible and inconsiderate person I've met. Their…read moreschedules are running from 3wks to a month. I've used PetDesk to make my appointments. If for vaccinations then for vaccination, if for small animal surgery-neuter for small animal. But when I went today and explained that I made the appointment for vaccinations and small animal (for neuter) I got a little frustrated when the manager said that it was only for vaccines and that I had to reschedule another appointment 3 weeks to a month from now. The appointment even said "Provider: We have you all scheduled. Thank you. Drop off is between 8:00 and 8:30 am. Please do not withhold food or water from your pet PRIOR TO SURGERY." I went to drop off my pet and that's when everything started. If the vet os the one who schedule surgeries, why is there an option for you to make an appointment for surgery? It makes it confusing and frustrating to have to wait that long for another appointment. Funny thing is that the "MANAGER KELLY" didn't work with the client and just was very rude overall with a frustrated client that, to her understanding, was already scheduled for surgery. I gave two stars because the rest of the staff, vets included, has been very helpful and good. But the manager that's in charge of appointments and everything else was not!! She didn't even try to understand why I was frustrated, treated me like I was a irrational and crazy because of something like this. Update: Keeps getting better. Send me a letter that completely missed the mark (one side of the story was heard-if the letter was really sent by the owner [manager takes care of that also]). 1. Was not impartial-""complete" review by our staff" (a. about the manager that makes their payroll.), 2. Comments were made that do not reflect what happened or what I feel about the situation, and 3. Very unprofessional. It looks like a copy/paste or a generic type letter with, maybe, a sentence or two added by who knows. Also, one thing that I didn't include was how racist the manager of this clinic was. I didn't included that in the original review because I don't want to play the race card but the letter was inappropriate. Specially when you make a decision based on one side of the story (probably influenced by her position)

On July 10th, I had the absolute pleasure of purchasing a Maltese puppy from Tiny Tails Puppies and…read morecan't say enough about how seamless and joyful the experience was. Bethany Gebhardt was truly wonderful- professional responsive, and incredibly kind. Within just two days, I was welcoming my perfect little Willow into my home. Willow is everything I hoped for and more, healthy, happy and full of personality. It's clear that she came from a loving, attentive environment. Bethany made the entire process feel personal and easy, and her genuine care for her puppy's shine through in every detail

From the owner: At Tiny Tails Puppies, we believe in raising quality over quantity!…read moreMost of our puppies are hypo-allergenic and will not shed. Our puppies will be kept with their mothers until the appropriate age of departure, to ensure their developmental skills. Will be up to date on all vaccines and wormings. ( Records Included) Come with a valid CVI (Certificate of Veterinarians Inspection) from our local veterinarian. Will be well socialized and handled daily. Will be raised in a clean environment. Started on potty training at 6 weeks of age. Your puppy will come with an Doggy Bags Included inside is : Potty training puppy pads, Toys, First outfit, and a sample of their current puppy food. Call us with any questions.

This seems to be Top Of the Ridge Kennel before? I got my Shipoo from Vicki 9 years ago and she is…read moredoing fine. Lovely sweet baby. I thought Vicki tsf the business to her kid. But weird now I'm seeing all these negative comments. My rating would be for 9 years ago, so not sure how it is now.

I have got three dogs from Vicky they all healthy and fit my family well Rhonda millerread more

I ordered fencing and the online ordering system claimed Friday delivery to the store. Nope. XPS…read moreattempted delivery after the store closed (according to the store) and took it back to warehouse. Not much of a chance of Saturday delivery. This was a time sensitive order. Don't trust the delivery times claimed. If you really need it and it's not on the shelf, I'd go somewhere else.

Locked doors and wouldnt let customers in. Said they can closed down early when they want to. I…read morecalled and asked when i was standing outside the door.

We had the pleasure of Dr. Macon taking care of both our cats for the first time recently. I cannot…read moreexpress what an absolute treasure he is. He was thorough, polite, informative, and had the best demeanor. Thank Dr. Macon for providing exceptional care.

Absolutely LOVE Dr. Nicole and her assistant. However, front desk administrators need to improve…read moretheir timeliness on phone answering, calling back, and more thorough follow up conversations. Honestly, it is the medication renewals and diagnostic notes that lag and have had to be reminded to share with us the full information. Want to give a full 5 stars, but real problems with quality front desk service and follow up dialogue post exams.