My minivan needed a body trim and door repair. They completed it same day and it looks great. The…read morecost of the service was also amazing and the guys are really awesome. Definitely highly recommend them!

I just went there to get my car repaired. They did a awesome job so very very happy with there…read morework. Customer service was also awesome super nice guys they went above and beyond to make me happy. They even went out of there way to rent me a rent a car I highly recommend them and definitely will go back. I give them a ten stars.

Don was awesome. He helped my son get the (current) vehicle of his dreams. lol…read more I think he hasn't stopped smiling all day. Hats off to the cleaning crew. This car was trashed. They brought it out to my son looking like it rolled out of the factory. The whole process from start to finish was easy from Sales to Financing to Paperwork to Keys. Great experience overall. Will definitely recommend Don to anyone. Tell him I sent you so I get the referral check.

It was a great experience from start to finish. Dante in sales was knowledgeable, direct, and…read moreincredibly helpful in brokering the deal within just one working day. We really appreciated that level of efficiency. On the back end, he also did a fantastic job helping us get everything set up with the new cars...apps, settings, familiarity, and all. No extra fluff -- just straightforward, professional service. Alex, the finance manager, was solid as well. He was direct, efficient, and there was zero hassle or pressure to buy unnecessary add-ons. He was very well prepared and friendly, which made the process smooth and comfortable. We also had the chance to meet the GM, who demonstrated the same values and professionalism we experienced from beginning to end. Thank you all!

Shoddy work at best and totally unprofessional. If you want a place that cares for your baby nearly…read moreas much as you do, don't bring it here. Gave it back to me dirty with wet sanding residue all over it. Missed an area entirely. Offered to make it right but I felt that a good job was not to be had in this place. I will say to their credit that a portion of my payment was returned. To be clear, it was Shawn, not Jeff that did the work. Jeff is no longer there. My advice is go elsewhere.

From the owner: At Lanes Auto Body LLC, we have been serving East Syracuse for over 30 years as a full service…read moreautomotive repair garage. Our knowledgeable technicians have plenty of experience in the auto industry so you can be assured we will fix your vehicle right the first time. We know how valuable your time is without your vehicle so we are quick and efficient. Our continued years in business are proof that our friendly, experienced staff will take care of you and your car, truck or boat. Lanes Auto Body in Syracuse, NY specializes in auto body and collision repairs for all vehicles including boats. With over 30 years experience in the auto industry, you can depend on our highly trained professionals to provide honest, prompt and accurate services, no matter how large or small the job. Customer satisfaction is very important to us so you can expect thorough, reliable services at competitive prices. Contact us today for an appointment.

Bumbling stumbling fools. Ok so here is my story. I damaged the front plastic bumper,…read moregtill/headlight on my Santa Fe get an estimate, mention to Mark that a connector was damand plan a drop off at the Dewitt Northside. They move my drop off date but fail to inform Enterprise so no rental is available and I end up with a pos loaner with a ton of air fresheners, I don't want to think what it smelled like without them. So it was supposed to take 2-3 weeks but instead it took almost 6. My vehicle sat so long mice started to make a nest in it. As for the quality of the repair, the paint work (front edge of the hood) looks good. They didn't mask very well though i had to remove some overspray from the passenger window. The assembly appears to have been done by a group of kindergarteners. Various part mot fully snapped into place, retainer clips missing etc. I'm still working on getting everything correct. So stay away from northside for anything. I really wish that zero star reviews were allowed.

"I don't like giving bad reviews, but unfortunately, the manager of the Dewitt location leaves me…read moreno choice. My son had his brand new 2022 Dodge Ram Pickup truck repaired there. It was a very simple repair, just swapping one front bumper for another. My son wanted to keep the old bumper to sell. Someone at the shop wrote on his rear tinted window with something indicating they wanted to keep the parts. I assumed it was a grease pen, but no matter what I tried, I couldn't remove it. I wanted to be careful not to damage the window, so I tried using window cleaner, Dawn soap, a degreaser, diluted and undiluted alcohol, and a clay bar. Unfortunately, none of these methods were able to remove the writing on the window. As a last resort, I decided to use my RUPES Polisher with a foam cutting pad and compound. It took several passes, but I was finally able to remove the writing from the window. In total, it took over an hour of careful work. On Sunday, before using the polisher and assuming the window was ruined, I called and left a message, even though I knew they were closed. I wanted them to call me back first thing Monday morning. Unfortunately, nobody returned my call or even listened to the message. When I finally spoke to the shop manager, he casually mentioned that we could have just stopped by the shop, and they would have removed it in seconds. However, they were closed on the weekend, and my son worked 14-hour days from Thursday through Saturday. I asked why they didn't remove the writing before we picked up the truck, and all he said "sorry." There was no further effort on their part to make this right. When I informed him that this would be reflected in my review, he simply replied "great." It's disappointing how customer service has become a joke nowadays."

Tony is the most reliable and skilled mechanic I've ever had work on my car. Oil changes are done…read morefor less than any other place. Whenever I have a problem, it gets fixed quickly and for a reasonable cost. They communicate the work to be done promptly and there's never any unexpected or unreasonable costs.

I had a great experience getting my car detailed and oil changed here. They were extremely…read moreaccommodating and did a fantastic job. My car was impeccable after they cleaned it. They went above and beyond and truly made my car like new, and my car was filthy inside and out. They were extremely nice throughout the whole process too.

Amazing job- fast-professional Quality work‼ I Use my pickup…read morefor work and needed it back really quick. I smashed my pickup truck up really bad when I hydroplaned in black ice during a snow storm this winter 2018. MT pickup went over the sidewalk and ran over a fire hydrant-thru a fence and stopped when it smashed into the front end of a snow plow that was parked on the other side . Mike was fast and on time. Truck looks better than when I drove it off the show room floor 5 years ago

I was rear ended 4/8/21. By July 4th weekend the body work was done but the lines didn't line up…read moreand none of the mechanical stuff was done. Liftgate didn't work, the tail light assembly that was put in had a hole in the plastic and the rear side window leaked water. Every week we were told it'd be done "by Friday" or "tomorrow" Today is 8/5/21 and we picked it up with only a new tail light put in as we were there. No $500 deductible is being paid to this shoddy operation of lies!