I recently spent two days at Northside Hospital Cherokee, and the care I received was as good…read moreas--if not better than--I could have hoped for. Every member of the staff I encountered treated me with kindness, professionalism, and genuine concern. My room was spacious, comfortable, and exceptionally clean. The Environmental Services staff did an outstanding job keeping everything spotless. On the first morning of my stay, my wife immediately commented on how clean the room looked--something she had never said during any previous hospital stay. The staff thoroughly cleaned and dusted the room, mopped the floor, and even changed the trash bag even though it was barely full. Their attention to detail did not go unnoticed. I also noticed a small device under the sink that I later learned was a Synexis air purification system. It operates so quietly that I never heard it, but I was impressed to learn that it continuously helps improve air and surface quality by generating a safe form of hydrogen peroxide. It was reassuring to see Northside Hospital Cherokee investing in technology that helps protect patients from the spread of germs. The food service exceeded my expectations. There was a wide variety of menu choices, the meals arrived on schedule, the portions were generous, the food was served at the proper temperature, and every meal was exactly what I ordered. Hospital food often gets a bad reputation, but that certainly wasn't my experience here. My discharge process was one of the smoothest I've ever experienced. Nurse Brenda made sure my wife and I had everything packed so nothing was left behind. She asked my wife to bring the car around to the entrance, and within just a couple of minutes I was on my way home. The entire process was efficient, organized, and stress-free. The highlight of my stay, however, was the nursing staff. Their compassion, professionalism, and positive attitudes made all the difference. Brenda and Elizabeth cared for me during the day, while Nancy and another night-shift nurse--whose name I unfortunately cannot remember--provided excellent care overnight. Every one of them treated me with respect and kindness, and they always seemed to have a smile on their face. They should be highly commended for their dedication to their patients. If I ever need hospital care again and have a choice, Northside Hospital Cherokee will be my first choice without hesitation. Thank you to everyone who made my stay such a positive experience. Your hard work and commitment to patient care are truly appreciated. Irvin F

I gave birth to my first baby here and we well taken care of. During our stay, they found a couple…read moreof issues with my baby and they said he will not leave the hospital yet. Because I am his mother, they let me nest in the hospital with him so I could breastfeed him. It was a hard five days in the hospital, but the staff did everything they could to take care of both of us. I want to give a big thank you to the night time nurse Sarah who made sure my little man was getting the best treatment so we could go home and be a family.

Had my labor and delivery here. The nurses were amazing, the birthing prossess was great. They…read morereally cared. Thanks Wellstar

Terrible experience with post surgery staff. My husband had a stent inserted in his carotid artery…read more He experienced extreme bruising in his throat from intubation during surgery. He complained about being in pain, repeatedly, to the nursing staff. But was mostly ignored. No one ever looked at his throat. No doctor came to check on him. The next day after he was released from the hospital, I looked at his throat with a flashlight. It was horribly bruised (dark blue , black and red with white pus visible in several places. We took pictures of his throat for several days (as documentation). The next day, we went to urgent care where the doctor confirmed that it was the worst throat trauma post surgery he has seen. He confirmed there was an infection and prescribed an antibiotic and cortisone shot for the pain. We contacted the patient relations, nurses department and the anesthesiology dept. and explained what had happened. We provided photographs of his ravaged throat. After an "investigation" all department heads decided there had been no incident because no one in any departments had documented any incident of botched intubation or patient complaint. Everyone is covering their butts. Also the post operative room was a windowless closet, so jammed with machines and a recliner that my husband to move to get in the bathroom. He had been instructed not to pick up heavy objects. So much for that.

Started off by being frisked upon entering, like I'm a criminal!!…read more Had to have an adult sit there w/ me, who wasn't allowed to leave. Front of house staff was super rude. 2 hr registration wait. Procedure was very low risk and didn't even use anesthesia...but I had to have my dad sit there for 4 hrs. I've had this procedure multiple times, nothing like this ever! First time, last time! Again Nurse and PA were great

I've been to several doctor's at Northside's Alpharetta campus and I love it. They have walk-in…read morehours in the morning for those people who get sick and don't want to go to a clinic. Dr. Leah Tobin is a great personable doctor. She's an OBGYN too so women you can go in for a physical and get your yearly check up done all at once!

I have had serial surgeries there. The last surgery was in the outpatient OR. It was horrible…read morenurses were rude, front staff was non existent causing a hugh back log of patients. This is amazing the hospital side of the OR runs smooth as butter nurses are great friendly cut up with you, better equipment, more knowledgeable etc.... If you can beforehand make sure your surgery is on the hospital side of the OR not the out patient!! In both I saw male nurses. I despise male nurses. Men have no business being nurses. WHy hospitals continue to push this on patients. You can refuse a male nurse you dont have to have a reason either so speak up about this. Thankfully I didnt have this problem on my surgeries but it is a issue that needs to be addressed. No real man would ever wake up one morning and say i want to be a nurse. Something wrong with one that does.

save your time and save your money they tell you when you go into surgery that they will totally…read morefix the problem and that they have a 90% success rate i thought great i was so so happy i waited years to get my heart surgery done i was so afraid that i would die before it would happen. well i was told that it wasnt what they thought it was no explanation what to do next no exploring other options nothing thousands thousands of dollars down the tubes i wasted the last several years of my life and lost tons of time from work could have lost my job o and did i mention thousands of dollars ooo we can fix it no problem and you will have a long and happy life blah blah blah " dont waste your time and money go somewhere else please i beg you "

Before coming to Piedmont Mountainside Hospital, my wife had gone to the ER in Ellijay. The ER…read moreneeded more tests that had to be done at the hospital, so they admitted her to PMH. It was a Sunday followed by Memorial Day, so we pretty much sat for two days waiting until everyone returned from the weekend. Tuesday after the holiday, a doctor was assigned to us and the testing started. The doctor that was assigned to my wife was very knowledgeable and ordered test after test and scan after scan. Everything came back normal, but one test showed something that eventually became a the root cause. I grew up with a sickly mother and I know bad healthcare when I see it and this hospital was nothing but caring and compassionate throughout the entire 6-day ordeal. Several of the nurses were exemplary and the doctor was just super. We could not have asked for a better experience given the unpleasant circumstances. If I could give more than 5 stars, I certainly would.

It has been necessary for me to have a series of tests over several weeks in the Imaging…read moredepartment. I have yet to have my appointment time honored and have never waited less than 30 minutes beyond my appointment. In fact, I waited in excess of 45 minutes on my last two visits. Clean place, nice folks but an astounding disregard for their patient's time

Exceptional care on the 2nd floor, especially Noah, Tristin, and Megan - everyone was attentive,…read morecommunicated in a timely and effective manner, and demonstrated care. Housekeeping and food service was great. Dr Mobi communicated well and answered all of my questions. MRI transport and tech very caring and understanding of claustrophobia needs, and PT friendly and encouraging. Respiratory took time to answer questions in a friendly way.

Patient coordinator. The person that helps with the care needed after discharge was not very…read morehelpful. ICU staff was excellent.

After failing at two other detox centers, I honestly had low expectations coming here with a heavy,…read moredaily habit of 1/2 gram of fentanyl and 100mg of methadone (plus coke). Having gone cold turkey in the past, I know how brutal it can be--I was expecting a living hell. Instead, the team here made the process manageable, perhaps only 5% of the pain I've experienced before which was tolerable and easy to sleep though. The care was professional and proactive. The doctor, counselors, and nursing staff knew exactly what I needed, and they acted on it immediately. I was able to eat, walk around, and actually sleep throughout the process. A huge thank you to the doctor, Porsha, Alicia, and Mike (the skinny guy with the long hair)--your genuine concern and expertise made all the difference. While the snack cart takes a minute to get around, the staff is quick to help if you just ask. It's rare to find a place where everyone seems so genuinely concerned about your success. The food is decent and portions are good. This is a top-notch facility for anyone looking to get their life back. Yes, smoking is permitted and they even provide them. THANK YOU FOR EVERYTHING. I was seriously considering suicide over detoxing but decided to give a medicine detox a chance.

Just dropping in this morning with a good friend after a little campfire mishap. The ER took her…read moreback super fast and the staff has been great. The areas I can see are super clean and tidy. My only complaint would be the lax way they enforce their smoking policy. There's someone smoking right outside the ER entrance. You have to walk through that noxious cloud to get in the door. I would like to sit outside at the picnic table but there is too much cigarette smoke stinking up the place. There's very visible signage out there but no enforcement.

Thank you to everyone at Union General Hospital for the great and loving care given to my mother…read moreafter she fell 10 days ago. We just moved here so its a great comfort to me to know we have you all close. Everyone was so kind and efficient during her 3-day stay. I wish I had all of your names but I just don't, but here's a few of the folks that we wish to say thank you too: -- David Mullins and Jeff Rennie came quickly in the ambulance despite us being in a dark, rural area full of deer. They were kind and comforted mom. -- Kimberly in emergency was very kind and helpful to me too, as it was our first time there and I just did not know where to go. -- The ER staff was great too, including Dr. Scott. -- The nurses were wonderful to mom, as well. I hate it that I don't have all of your names, especially the young lady that cut mom's food for her as that was so sweet. Trissi and Miranda were two I met that were kind and we really liked them and appreciated them. -- Thank you to all doctors that checked on her too. Thank you all so much, including those of you whose names I did not get unfortunately. Please forgive me but know you are very appreciated. God bless you all.

Emergency room .... I don't think so. As a cardiac patient who has had several heart surgeries, I…read morecan to the er to be seen for chest pain and tightness which I wrote as my main reason for being there on my info sheet.... It didn't matter, we still waiting for them "to have beds available" for like an hour!!! I'd hate for someone to have a heart attack or anything serious going on. After we finally got a room, it wasn't private and honestly I was so thirsty but didn't think to ask for anything especially as after they gave me the tiniest cup up water after being there for 4+ hours to swallow my pill for which I never knew why exactly I was taking it until the nurse informed me of an infection the doctor hadn't told me I had yet. The water was so bad tasting!!! Although the staff are sweet, the phlebotomist is like a sergeant and not at all caring or approachable. Honestly, it's like everyone working there is so excited to finish up their shifts they forget you! On top of it, it's soooooo dirty with pee all over the bathroom floor stinking so bad and with there being needles just randomly on the floor, at least one in our room, trash on the floor, and our phlebotomist went to take my blood even though his glove had ripped exposing his dirty hands!!! Yuck

A Truly Outstanding Hospital Experience…read more Emory Johns Creek Hospital has been a Godsend to my family, and after finally having the opportunity to experience it as a patient myself, I can honestly say that the reputation is well deserved. From the facility itself to the doctors, nurses, and support staff, everything felt well-run, professional, and genuinely focused on patient care. In Gwinnett County, I honestly don't think it gets much better than Emory Johns Creek. I came to the ER with appendicitis, and Dr. Curtis took care of me with precision, confidence, and great attention to my care. I'm especially grateful for the nurses who looked after me, including Rose and Dorothy, as well as all of the other nurses and staff members who treated me with professionalism and kindness throughout my stay. A helpful tip if you ever have to visit the ER: Sunday morning was surprisingly reasonable. We were checked in, evaluated, and seen relatively quickly, and the entire process felt organized and professional. Of course, ER wait times can vary, but our experience was excellent. Even the little things stood out. Parking was easy, the facility was clean and comfortable, and the food was surprisingly healthy and complete for hospital food. Most importantly, I left feeling like I had been cared for by people who truly knew what they were doing--and that matters when you're the patient. 5 solid stars for Emory Johns Creek Hospital! A huge thank you to Dr. Curtis, Rose, Dorothy, and the entire team who took such good care of me. You were true professionals, and I'm genuinely grateful. 5-star hospital and two thumbs up! And, as Baymax would say in Big Hero 6: "I am satisfied with my care."

The name Emory definitely is not what it once was. This is not Clifton Road. Do not mistakenly…read moreassume you will receive the same quality of care at this location. You almost certainly won't. I have trusted Emory Johns Creek multiple times with imaging, and they continue to fail me. One time, the technician failed to take my allergy to contrast seriously. It was quite unfortunate seeing my clear bad reaction shrugged off, rather than... I don't know, following proper procedure and getting a doctor to evalute me? Most recently, the highly incompetent staff provided me an inaccurate estimate for my pre-payment amount. I am currently owed $125 by Emory and they have not provided this refund in a timely fashion. If you have to have anything done at Emory Johns Creek, please be careful with pre-paying. I know I personally will never pre-pay for another procedure within the Emory medical system after this nightmare of trying to obtain a refund of cash I am clearly owed.

I didn't realize this review had been sitting in my drafts, yet I wanted to make sure I shared my…read moregratitude for the exceptional care I received during a past episode of chest pain. From the ambulance ride to the ER & then through 24 hours in the Observation Unit, I experienced compassionate care, professionalism & truly great bedside manner. Being in that situation was a little uncomfortable, yet the kindness & reassurance I received made a meaningful difference. Grady Paramedics: Michael Sigman Justin Nichol Romina Ghotbi Team St. Joe's: Dr. Perez RN Sheri RN Patience RN Amber Tech Ruby CCTA Technician To every person who cared for me along the way, thank you for treating me with such patience, dignity & compassion. I'm incredibly grateful for the time, attention & humanity you showed me. Much gratitude to this entire team.

Greetings I am Christopher Byrd and my experience with this hospital is stellar at least. I like to…read morerecognize DR. Alexander for her outstanding work on my behalf, CN Jayne for working with me, RN Fumbi so nice, caring and professional, RN Rachel for helping me and being so tentative and compassionate, and the CNA nurse tech Nadine Dominique is truly amazing with keeping me and my room in orderly fashion. Also, RN Bryan James for being a commitment of professionalism. Truly this facility is worthy of a 10-star rating. I am privileged and grateful of the service rendered to me. Regards Christopher Byrd room 506 of the 5th floor.