ABSOLUTELY RECOMMEND 125%. We've legitimately have only used her twice, and already seems like one…read moreof the family friends with a future ahead of that. Crazy to think that ending up with 2 rescue style dogs, within months of eachother that were more so in the "timid" category. One we have had one since last November that just went for her first time about a 2 weeks ago, then came home, saved another and decided he was breaking out of his shell and after just the first experience, we figured "let's see what Jess can do!!" Sure enough, the dogs once again loved every bit of it, the contact each time was on point, her attitude and hospitality while also giving you a hint of how she runs her business. Thats how it's done!! But also, the flexibility was perfect, easy to get ahold of and definitely knows what she's doing. Even on our trip we got to share with everyone all the pictures AND videos she was gladly enough to offer!! Our little girls kept saying right off the bat how much they missed there puppy the first time, but shortly after the pics and videos started coming in and had the whole rental car holding back tears of joy and definitely some laughter. Blows your mind sometimes that just from just a random call from word of mouth, BAM! Just like that, it might not be often, but the "shy, timid" doggos that once were, now have a second home whenever they visit just like that. And she sure is a whisperer, because that shell they were trying to break of is gone!! We're not quick to judge good or bad, but remember it's all in the real time confrontation. She nailed it! We caught on to the "Auntie Jess" as well and if I even mention it while referencing, doggos ears perk right up! Well from one big family again to yours.... THANKS AUNTIE JESS!! PS. Did I mention we highly recommend?!?!

Leaving your dog anywhere can be so stressful. But from day one my Hashbrown has loved going. He is…read morealways so happy to see them!! I take him regularly for day boarding so he's not stuck at home while we work. He has stayed a couple of times for multiple nights when we were out of town. I always know he will be treated great and I love knowing he's with people that obviously love animals!!!

ZERO STARS! BEWARE: Never again will I bring my dog there and anyone who does should think twice…read more Owner is passive aggressive, and just plain aggressive. Check the reviews and pay attention to the dates! Almost every review is from the previous owners who are excellent. NOT THESE ONES Jason is scary and also seems like he would take his aggression out on the animals. My dog never liked him, nor did she like going to this establishment. At her previous daycare she would pull and whine with excitement until we went into the building. Here, her tail was tucked and I had to force her into the building. To no surprise now, my dog always seemed fearful of Jason. We had an incident here last week when I asked Jason if I could pick my dog up early as I had an unexpected half day off work. I got off at noon with only a few hours notice, and I asked when I dropped my dog off that morning if I could pick her up a little after noon, (since it takes about 15 minutes to get there from my work) but I would gladly pay the whole day since I booked the whole day. He said "sure fine" and pulled my dog into the back. I arrived at 12:25pm and the building was closed, lights off. Nobody answered any calls or emails. I was so confused. Perhaps Jason just forgot he said it was fine. I was concerned there was nobody on the grounds and I couldn't get a hold of anyone (I mean what if the building was on fire? Who would know?! What if I had an emergency and had to pick my dog up right away?!) but ultimately I just figured it was a miscommunication or he forgot. Once Jason did arrive, he was rude and aggressive. He said they closed at noon and there are "fees for this" and he tried to tell me I told him I would pick her up BEFORE noon. Which is impossible because I did not get off work until noon. I told him a fee would have been fine had he told me that this morning. At my old daycare they had fees for picking up outside of pickup times and I completely understand that and have paid them, but he never said anything about that. I put as much distance between us as I could, I stayed near the door. I have never been treated like this. I was scared. My phone was in the car and I had no way to protect myself. I went back to my car to grab my phone while he was billing me so I had a way to call if I needed help. He sat at the counter and I told him he needed to get my dog now. It seemed like he was being extremely slow to make me uncomfortable and wait, to show me he had control over me and my dog. Finally, with what usually takes 30 seconds to grab my dog, but took much longer, he comes out and hands me the leash and I asked him to cancel every booking (I was bringing her in daily and had some weekends booked) and he said "sounds good" in an uppity voice. Also, keep in mind, I am new to Hayward, like... only been here two weeks. I had just started to bring my dog here and this was going to be a long term arrangement. I booked out weeks in advance, and was bringing my dog in daily for daycare. I wasn't just a random once-in-a-blue-moon customer. But I only lasted a week before this happened. Aside from this very scary situation, the business is completely disorganized and understaffed. There are hours during the day where the dogs are completely alone, no way to contact the owners, and no way to get access to your dog. They get no exercise and are just in the kennel all day, everyday. It is nice to have your dog somewhere safe, and this place IS NOT IT.

I brought our 10lb dog to be groomed and they called for me to pick him up and said that he was…read morebiting them and the "cut" him. I had to urgently get him to a vet for sutures. They didn't even offer an apology for what my dog had gone through. My dog has never tried to bite and is very docile. The owner was rude when I asked for them to pay for the vet bill. Stay far away from this place. They do not care about you or your animal

Zero stars!! Silverwood petcare was unprofessional and had horrible customer service. We will never…read morereturn. They made us wait 45 minutes when dropping our dogs off. On the phone, they gave us conflicting information about what documentation was needed for vaccination records (even suggesting we could self administer some vaccines--though we did not do this). Despite the fact that we had submitted our records several days in advance of dropping our dogs off, and despite the fact that our records indicated the dogs were up to date on all vaccines, the lady working the front desk waited until we were there in person dropping our dogs off to tell us that they needed further information. She made it clear that she didn't care at all that this was delaying our travel plans, that she would be losing our future business, or that we would be posting negative reviews online. She was rude and unaccommodating. When she finally agreed to take our dogs, she threatened that if the owner had a problem with our records, we could still be asked to come pick up our dogs early, and if we weren't there (which I told her we would not be, as we were going out of town), there could be a fine. I asked her if they had any written policy showing this, and she was unable to find anything to show me.  I'm sure you are wondering what was wrong with our vaccination records. They showed the date the vaccines were administered and that the bordatella and distemper vaccines would be due one year from that date. The problem was that it didn't specify the exact date new vaccines were due. I guess she was unable to do simple math.

I love this company. Kirstin and her team are absolutely amazing with our pet. They go above and…read morebeyond. I will use them every time we go out of town. Such piece of mind. Thank you so much! RH

From the owner: Twin Ports Pet Sitters offers dog walks, cat bonding, and critter care. We are founded on…read moreproviding the upmost quality of care and respect for your pets and your home. We are professional, experienced, insured and bonded. We lovingly care for your pets. Whether you are on an extended vacation, a weekend away, or having a long workweek, our professional sitters will keep your pets very happy, safe and content at home. We offer the human touch during your absence. Your pet deserves it, and we strive to provide it. It is our mission to fill this void while you are away from your pet. Your pets will receive excellent attention in a place to which they are accustomed. We do this job because of the animals and the people. This is our calling and we love it. Thank you for sharing your four legged family with us. Twin Ports Pet Sitters is also insured and bonded for Housesitting. This is with or without a pet at home.

I have been using this kennel for 20 years for all of my dogs. Jody and Lauren are amazing and I…read morecompletely trust them. The will go above and beyond to help me and the dogs.

We've used this business a few times over the past two years with no problems other than the fact…read morethey disregard our directions to kennel are dogs together in the same pen. However, when we went to pick our dogs up yesterday we found that blue ribbon had blocked the driveway to the kennel meaning we could no longer drive up there and load the dogs in the car safely. Instead, we had to drag their cages across a parking lot that has a busy freeway just a few yards away. The Blue ribbon employee told me emphatically "I won't help you load your dogs". This despite the fact that my wife and I are both obviously handicapped and I had my arm in a sling. When we finally got the dogs loaded, they were frightened and I was shaking from the stress. This was totally mishandled on their part and the employee that did it should not have a job there. I don't trust Blue ribbon with my dogs anymore, if they employ people like this and don't discipline them then they'll also abuse my dogs. I love my dogs too much to put them in this kind of a place and I hope you do too.

We've used them for boarding for a few years and that went perfectly (REALLY nice boarding suits)…read more So we decided to switch our vet to this place as well. Our little dog is an anxious hot mess when it comes to vet visits and they handled him so well. The pricing is reasonable, the staff are wonderful, the place is super clean and welcoming. I'm so glad we made the switch!

Pricey but professional, good, thorough care with friendly, thoughtful, kind doctors and staff…read more Shelley K

So pleased with the care! They get to know you and your pet and adjust the care accordingly. Even…read morethough Watson hates it there...we love it

$400 to cut your cats nuts off. Crazy. You'll save hundreds just going to Spay and Neuter Twins…read morePorts in Duluth.

I needed a place to board my dogs overnight for my wedding; however, they are my flower girl and…read morering bearer so they needed to be in the ceremony at 5:00pm. I requested to have them dropped off at 6:00pm (outside of their 4:00-5:00pm, 8:00-9:00pm drop off hours), as this is a special circumstance, and would be willing to pay extra to do so. The owner was not flexible at all and was unwilling to help in any way, now leaving me with no place for my dogs to stay that is less than a 30 minute drive from my wedding ceremony/reception. Needless to say, I am very unimpressed by the lack of compassion and flexibility.

From the owner: Countryside Boarding Kennels & Grooming offers a safe, clean, and comfortable environment for your…read morepet. Dog/cat boarding, Daycare.

Good veterinarian office. I had a good experience they treated my dog and did a good job.read more

Staying at our cabin and had an emergency situation with our dog. Called 4 vets before calling…read moreHayward Animal Hospital. None of them would see us immediately and one recommended a vet 100 miles away. Called Hayward Animal Hospital and they said bring the dog immediately. We took the dog, they did x rays,blood tests and determined the problem. Called us back and gave us options but recommended the least expensive option to try first. When we arrived to pick the dog up Dr. Ostrander talked with us at length with x-rays in hand. Very professional and personable. Would recommend him to anyone for regular veterinary service or emergency service. Great support staff also.