You can find things that the other stores don't have. Price was very reasonable on the items I…read moreneeded. Next time I needed something I went straight to McCoy's and found exactly what I needed at a super price. Half of what the other stores wanted!

McCoy's is our go to place for all of our hardware /lumber and remodeling needs. The staff is…read morealways friendly and helpful and the store is tidy and well stocked. Today though, I would like to give a special shout out to Jonathan Moore, a delivery driver that delivered our lumber. My wife is a 100% disabled veteran and unable to help carry anything. The boards were 16 feet long and Jonathan saw me struggling to get them into place (about 50' from our normal drop spot) and he carried the boards from the truck all the way to the building site and then helped me turn them the right way to make it much easier for me to continue my project. Absolutely outstanding customer service with a personal touch. Thanks so much Jonathan and AJ at the New Braunfels McCoys!

Carlos helped me find a hidden 38 gallon lowboy water heater and was able to assist me with Joy,…read morethe individual making sure the perimeter is secure and safe Carlos and Joy made this experience as easy as possible and I appreciate them for it. Joy also brought me joy!

I had been looking for a garage shelving unit, and finally I found a perfect one on sale at The…read moreHome Depot for a reasonable price. It was great to find this sale, and with the Military discount, I was able to afford it. All the staff I encountered were helpful, professional, and friendly. I can tell you that if you are part of the military, The Home Depot will honor the discount even with items on sale. ***Lowe's won't honor that!*** Thank you, Home Depot. Sadly, I did not take any photos.

I needed some hardware that was missing from a project I received. After narrowing down what I…read moreneeded, I tried to use the app and website to search, but nothing came up that matched, though I was certain that the store had what I needed in stock. A short drive later, I was trying to find what I needed, and came up short, but only in quantity. An employee came by and offered help, and I told them what I needed. They were right to a different bin, and counted out the exact quantity that I needed. They then gave me the price for that item and one other similar item. When I mentioned that the app and website didn't help, they told me that some of the items wouldn't come UP on the website or in the app, but that I could call anytime to have someone check the stock for me. I wrote the info on the handy plastic bag and went to check out. The employee at the checkout counter was polite, friendly, and professional. They asked for my phone number to access my rewards account. When I walked out, I had exactly what I needed, and for a very reasonable price. This is now my go-to store for all but major hardware needs. I highly recommend Ace Hardware, and especially this location. It kind of felt like I was dealing with family.

How do you not have ANY of the 20×20x1air filters?! Every brand and grade of the most common size…read moreof air filter is out, none in the back. And the clerk said you won't have any for 3 days! How long have y'all been ordering merchandise??? I try to give you my business when possible, but often I end up having to go to a big box store because you're out of a common item. Maybe focus more on core items and less on goofy chotchkies that you'll inevitably end up closing out.

Overall, I always have a high opinion of Lowe's, but I have mixed thoughts about this visit. I was…read moregoing in to buy a new dishwasher and had already researched the options before I went in. Normally, when I go into Lowe's, no less than 2 to 3 people stop and ask if I need help. This visit I only had 1 person and he didn't even work in the appliance section. I was in the section long enough to look over all the options and the open box options, then come back to my selection to really check it out without the sales person ever coming to speak to me. Once I was ready, I went to check out with the sales person and never once did he ask if I had any questions or how he could offer any other assistance with the purchase. I needed installation, which turned out to be almost a month later on April 15. To pay for a new appliance and not be able to enjoy it until almost a month later is ludicrous. Overall, I'm just meh about this experience at Lowe's.

I purchased four appliances from Lowe's and scheduled installation. It has been a total nightmare…read more I just called to speak with them and asked to speak with a manager in customer services and they hung up the phone on me. Absolutely worst business on earth. On my new LG washing machine, the decal that shows the lettering for the dial wiped off within two weeks of ownership. I called LG and they say it's cosmetic and wouldn't be covered and that I should contact Lowe's. LG actually made a call to Lowe's and said that they were made aware of the issue. (From LG it sounds like perhaps that lettering is put on by Lowe's?). Without the lettering on the washing machine, you can't select which cycle you're using. Lowes sold me a $548 piece of trash. Everything I've purchased has been problematic and I have spent hours trying to sort things out. They credited the receipt for two of the purchases to a phone number that I no longer have that they knew I didn't have. I gave them a correct phone number they entered it incorrectly. I've been on the phone with them over and over just to get these appliances purchased and installed, and the consequences are things that didn't work correctly, damage to my home, and physical injury to me because of poor Service. (The staff who Lowe's arranged to deliver the refrigerator brought both (old and new) refrigerators into my living room. They moved heavy furniture to make room for two refrigerators. I've actually fractured my spine moving things back that they left displaced because they wanted space to move two refrigerators at the same time. There was no reason why they had to have both of them unhooked and pushed through the house simultaneously. If I designed the maximum amount of harm a business could do by having you as a customer Lowes would be doing that. Every step has cost me more than it should have in time, money, aggregation and damages. In order to schedule installation Lowes requires the purchase of installation parts. If they don't work the customer doesn't get a refund. Workers use the wrong parts (even if it means the dryer can't be pushed back because the hose is too long). Now a portion of my hallway is blocked because the hose is too long (because (of course) Lowes required me to buy the longest possible most expensive hose.). I also had to have additional work done because the long hose is kinked. That required a service call from a different business to be able to get the kinked hose to have enough airflow. Don't go to Lowe's. Never knew a business that did what they just did to me. I called and spoke with "appliances" and when they couldn't help, I asked to speak to Customer Service. And instead of transferring me, they just disconnected the call. $3000 spent there and I can't even get somebody to talk to.

Great experience at Lowe's thanks to Anthony. He truly went above and beyond with his customer…read moreservice. After delivering and noticing the dryer door direction wasn't very convenient, he took the time to change it so it would work much better for us. That kind of attention to detail and willingness to help really stands out. Excellent service and much appreciated!

Lowe's used to be my favorite hardware store until today. I went to get air filters for my home…read moreunit because I recalled seeing them at a reasonable price a while back. I found them at a reasonable price, plus if you bought two, you would get them at a lower cost. I happily got two and went on my merry way to the self-checkout. When I went to pay, I realised it would be more expensive than the promotion said. I was expecting to get the sales price plus the military discount, like "The Home Dept does," but instead I found out that you cannot have both, according to the machine and the young men who offer a vague excuse. I wanted to get the best possible price; I didn't want to hear excuses. Lowe's, you won't see me around anymore. I don't like this; you either do or do not provide a military discount in your stores, but you do not do things halfway.

This place is pretty cool. It's walking distance from where we live and we don't drop by often…read moreenough. I needed a timer, so off we go. An hour later (you get caught up in all the eclectic items they offer). During the hour I checked out cat toys, dog toys, cards (fabulous collection of off beat greeting cards), cat litter, yo yos, dominoes, keys (they cut keys), gardening tools, pocket knives and many other items. You can find a nice weird gift for someone here. And yes, I bought a timer for $6.99. Go there and be reminded of back-in-the-day Scrivener's.

We do not like to drive 41 miles round trip for brusque service. In order to make sure they could…read moremake a car key BEFORE wasting time and gas driving down from Fair Oaks Ranch, my husband called them twice. The first time he called, my husband spoke to a guy who said they needed to see the key first to see if they could do it. Fair enough, but they could have looked the key up first on Google or something. My husband forgot to ask how much it would cost IF they could do it, so he called back. A woman took his call and was short with him, as if she didn't want to be bothered. She snapped, "Oh no - we can't do that!" My husband told her he just talked to a man who told him to bring it down. So then she said "Oh, okay. $2 or $3." When he arrived and handed them the key, she took one look at it and "No we can't do that!" She was very abrupt. We would have shopped a bit for other things, we got the clear impression that our business wasn't wanted. For anything. They were not busy at all. I can understand that they couldn't make the key, but a little more kindness and perhaps some initiative to find out exactly what kind of key we needed would have gone a long way. Since they make keys, and are no doubt familiar with modern fob type car keys, a little engagement of the gray matter would have saved everyone a big hassle.

I went to Harbor Freight Tools on the advice of a friend and it paid off. The store is organized…read morevery well and is super clean. I was able to find the items I was looking for quickly and for a price way less than other stores. The staff were friendly and efficient as well. I definitely will be going back to Harbor Freight Tools for my house needs.

A must to see if you haven't been here yet. They stand behind the products and help you find what…read moreyou need. Get on their mailing list if you're not already on it. Specials all year long. Value is the Formost attraction.

The prices were unbeatable for the rentals, but their service is horrible. The lady working the…read morecounter never acknowledged us waiting for her to finish with her phone call, but waited to announce over intercom that customers needed assistance. The guy who greeted us was with his back turned as he walked by saying "What's up?", causing a bit of confusion and frustration. Apparently, the website was incorrect on closing times for rentals as well as there not being a contact service to check on if the equipment was in stock. The employee didn't know there was a contact system, or even a website no less. In a very defensive tone he stated "Well, aren't we full of lies today?" He kept watching the clock, as it was 20 minutes to closing when we came in. I'll be spending the extra money at the other stores from now on.

Bittersweet experience for tables/chair rental. Mr. John Sippel, who usually pleasantly and…read morepromptly takes care of the rental agreement, seemed to be more concerned with soldering a battery cable than acknowledging my needs as a customer. When I arrived, he did call for another employee to come assist me while he soldered. The employee came and courteously asked me what I needed and quickly left to get it ready to load. I waited for Mr. Sippel to begin the paperwork but he moved to another area behind his counter and continued soldering. I patiently waited, when another older employee led two customers to behind the counter where Mr. Sippel was 'working'. He stopped his soldering, gave them his full attention and began giving them advice including telling old family tales. I began to pace impatiently for about 10 minutes before another very polite employee who seemed to be coming with his lunch asked if I was helped. He stopped eating his burger, apologized for the delay and quickly handled the reservation. The employee who prepared the chairs and tables came back and asked, "you're still here waiting". I told him the situation and he was surprised and told me, "but you were waiting right here!" These guys were very helpful and knew how to take care of their customers. I will consider finding another rental location and telling friends and family to possibly do the same.

We had an issue with our order. Missing items ordered were not included in the order pickup. ET,…read morethe store manager resolved the issue. rl

I was driving a smaller vehicle today while my car was in the shop and was nearly runoff the road…read moreby one of their vehicles. So I went around the vehicle and got in front of them and they started throwing hands at me. If you're going to treat your community like this, you probably treat your customers just as poorly. I'm thankful I was able to react quickly and slam on the breaks to avoid being sent into the retaining wall. It was a female driver. And honestly she likely didn't look before changing lanes.