This was, beyond a doubt, the absolute worst hotel I have EVER stayed at.
It started with the reservation. The guy on the phone was incredibly rude and badgering. It took 10 minutes of discussion for him to allow me to have a room for one night instead of two. He kept telling me that he could easily sell the room for two nights, but I only needed one. I should have listened to my gut instinct and walked, but I didn't. It was $130 for 1 room, 1 night. VERY high in my opinion, but we needed somewhere to stay. I hoped that the high price would equal a great stay. Nope.
When we got there, the same guy was the one at the front desk and was just as rude in person. He hated the fact that I had kids with me and said that "they had better be quiet, or I would cost him more customers". Strike two.
The minute I got my keys and went towards my room, I could tell something was off about this place. There was rubble and garbage strewn all around. Broken roof pieces, sheds falling apart. Even the courtyard looked more like a graveyard with a broken swing set, deep pit full of grass and dead branches and random old wooden posts and paver stones. The parking lot was in bad shape too.
We walked into the common hallway and were greeted by stark white EVERYTHING. It was almost as if they took 100 gallons of white, semi-gloss paint and just slopped it on every surface they could. It was so messily done, that there were paint globs all over the carpet and on the trim. You could tell that the painting was done quite some time ago, but there were still remnants of all of the tape around door frames and window frames.
The hallways were incredibly musty and dank; smelled horribly. The room was somewhat clean, but the carpets were incredibly matted down and crusty. We did not like walking barefoot in there. As we pulled the blankets back on the bed, we were horrified to find some dead bugs under the sheets! Also, as we attempted to charge our mobile devices, we noticed that the outlets were so old and used that they would not hold any plugs!
I went with my kids and one of the big things we were looking forward to was the pool and hot tub. As we entered the pool area during the evening, we were greeted with a waft of chemicals and musty, mildew smells. It was staggering... nonetheless, we walked down to the pool deck and saw what was supposed to be the hot tub. It was so murky and dirty, we couldn't even see the bottom! I own a hot tub personally and know what level of care is required to maintain PH and chlorine levels. This was a cesspool of bacteria! Suffice it to say, we did NOT end up using the pool or hot tub.
The beds... oh, the beds. I think it would have been more comfortable sleeping on the floor! These were the most uncomfortable beds I have EVER slept on. Even my kids said their backs hurt badly the next morning. Must have been the absolute cheapest ones available.
What else... oh, the alarm clock was dead and didn't work, the TV in the room was a 20 year old massive CRT style with horrid resolution, there were random light bulbs in all of the light fixtures (some blue color temperatures, some orange), there was a horrid outdoor light that shone through the bedroom curtain, which was impossible to block out, AND... they had an America flag hanging in the courtyard, and the flag was nearly shredded to bits. Very disappointing and un-patriotic.
When morning finally rolled around, we decided to check out the "continental breakfast". What a joke! The coffee was completely watered down and weak, the orange/apple juice tasted like dull sugar water, the donuts had expired days ago (I checked the box) and the cream cheese had expired months before! It was completely disgusting.
As I was checking out, I asked to speak to the owner. I attempted to plead my case and he became very irate saying that since they purchased this inn, I am the first person to ever complain about any of these issues. He kept becoming more and more angry and started yelling at me. He then said that I should have stayed somewhere else. I agree.
Save yourself the money and frustration. Avoid the Northern Pine Inn in Hayward, WI like a plague! read more