I will just post the email I sent to management after our visit, to which they couldn't even bother to respond. Absolutely horrible.
"On January 6 I used the online reservation system to book accommodations for this past weekend, January 27-29. I specifically was looking for a room with an en suite whirlpool/hot tub as this was to be a weekend of snowshoeing and relaxation and nothing is better than a private whirlpool after a good day in the woods. As is shown on the attached screen shot, I reserved a Hot Tub Suite, AKA Whirlpool Suite as shown on your website. The email receipt I received made no mention of a room number or a room type, so I had no way to double check to ensure I was getting the room I booked.
Upon arrival Friday evening, we got into our room, and there was no whirlpool. I didn't bother to complain about it as I couldn't find my confirmation that was what I booked, and I assumed I had somehow booked the wrong room. Upon returning home, I found the screenshot of my booking, and I had indeed booked a whirlpool suite, room 411. Instead we were given room 407.
While it's bad enough that we were not given the room I booked, room 407 was a bad experience in itself. The carpet is disgusting, dirty and stained. The heat doesn't work well at all, the wall unit produces at best lukewarm air, the electric fireplace is nearly useless, and someone decided that the baseboard unit in the bedroom should be wired in with the defective wall unit, so if the wall unit is turned up high to try (in vain) to make the living room comfortable, the bedroom becomes uncomfortably warm. The only heat in the bathroom is the single heat lamp in the ceiling fixture, and it doesn't produce much heat, so the bathroom was freezing cold at all times, and the doors wouldn't stay open so that we could even try to get some heat in there from the bedroom - there was no heat to be brought in from the living room, that's for sure. The exhaust fan in the bathroom was so loud it was like having a diesel truck idling in the room. The patio door was barely able to be forced halfway open, and then stuck so badly I wasn't sure we'd get it closed again. The bedroom door has broken hinges and has to be lifted up by the handle in order to close it, and the door on the closet in the living room barely operates. The breakfast bar would be kind of a nice touch, but with only one bar stool, only suitable for a single traveler, and it's doubtful a single traveler would book a suite. It's nice that there was an in-room coffee pot, but there was a single coffee packet (and a decaf). With no housekeeping service, a 2-night booking should be given 2 coffee packets. I know, I could go to the desk and get another, but I shouldn't have to, that's not a resort experience. I could overlook the crack in the ceiling and the rusty drop ceiling supports, but then again, you're charging premium rates so I shouldn't have to. Additionally, there was a piece of broken glass or mirror on the floor behind the toilet, left over from some previous guest. It's probably still there.
Friday night between 10 - 11 PM, about a dozen snowmobiles parked right outside our bedroom window, and most of them were up and at it early Saturday morning. I like snowmobiles and snowmobilers for the most part, and I don't blame them. Hotel management, however, should have sense enough to block off the area right outside a bedroom window and not allow snow machine or any other parking right there. There was a sled parked literally less than a foot from the window.
Had I known I wouldn't have a whirlpool suite, I would never have booked with you for the weekend, and if I were going to, had I known the poor condition of the room and how uncomfortable it would be, I would never have booked at the rate I was charged. I feel I'm due a refund of at least a substantial amount of the room charge. " read more