This was quite possibly the worst experience I have ever had with any company of any type. Read on if you want. If you don't, just take my word for it and go to any of the many canoe rental services in the area. There's a reason this is the cheapest one. STAY AWAY!
In one weekend, me and 5 other people lost a combined $340 because of the most unaccommodating and incompetent people I've ever met. We were in no way warned by the company that the river was swelled up and that we should take advantage of camping spots early. Because of this we ended up rowing 12 miles down the river the first day, settling for a less then adequate camping spot. We set out the next morning and found absolutely nothing the rest of the 19 mile trip, forcing us to arrive at the pick-up spot a day early with nowhere to camp. We rowed across the river and luckily found a nice campground owned by another company (Woodland acres, try them, they were great). We payed $60 to camp for the night which was fine with us even though we felt that we were not given any decent brief by Northern Extremes on the swelling of the river. The next day we called to have NE pick us up. They take only the two drivers because of lack of room in the van, then proceed to take the drivers to our cars, only to strand them there because our cars were TOWED FROM SPOT THAT THE DRIVERS SAID WE COULD PARK IN. So there the 6 of us are, stranded in different spots twenty miles away from each other with no vehicles. I called NE and started asking what we should do. The man that seemed like the owner eventually hung up on me and told me to deal with AMC, a company that didn't even turn out to be the one that towed area cars. I may have sworn at him, which was apparently the reason he hung up, but regardless, he didn't even know the owner of the land on which he dropped off his customers. After a few hours, our two drivers eventually got a ride from NE to the company that really towed our cars (for the record, they got lucky because NE "couldn't contact the van drivers to come pick us up stranded". Our two drivers flagged them down when they were dropping more people off.) After we paid $280 to get our cars back, we went to NE to try and talk diplomatically with them (I left this task to someone else), and try to maybe get a partial refund for the canoes or to get them to pay for our cars being towed. The first thing the woman at the front counter said to us was "You're not getting anything from us".
When you camp, you expect the canoe service to do some basic things, give you safety briefs, tell you were the good spots to camp are, be nice and accomadating people, TELL YOU WHERE IT'S OK TO PARK YOUR CAR. This company did none of this and did not at all feel responsible for their customers. The two van drivers were stoned the whole time and didn't even know that we were not allowed to park our cars where we did.
The man I spoke to on the phone told me that NE told us we could not park our cars where we did. I told him he did not and that his drivers said it was OK. He told me I was lying.
I'm not one to write reviews on anything, but I've never been so outraged with a company in my life. PLEASE STAY AWAY. read more